The Technical Support Specialist I supports end users and helps administer and maintain company systems for a healthcare-focused environment.

Serve as the first line of defense for technical support requests
Troubleshoot issues tied to VOIP technologies (including Genesys or similar telephony systems)
Organize and prioritize helpdesk tickets using Jira and other support tools
Support in-office and remote connectivity as part of daily ticket resolution
Assist with onboarding and offboarding employees
Train and support users on common business software and tools, including Outlook, Teams, Word, Excel, OneDrive, and Sharepoint
Provide customer-focused support, including timely ticket updates with accurate estimates and hands-on troubleshooting
Maintain HIPAA compliance requirements across systems
Support the development and implementation of IT policies and procedures
Configure, manage, troubleshoot, and resolve networking issues with Cisco Meraki equipment (switches, routers, access points)
Install, configure, update, and sunset software across the IT ecosystem
Handle equipment moves, deployment, and equipment tracking
Reimage and redeploy Windows workstations as needed
Analyze IT environments for risks, deficiencies, and security vulnerabilities, and recommend improvements in line with HIPAA regulations
Research and recommend new technologies to improve company infrastructure

Minimum 1 year of experience in IT support, including supporting on-site and remote users

At least 1 year working in the healthcare industry
Certifications such as A+ or similar
Familiarity with Azure, VOIP systems (including examples like Five9 and Genesys), and cloud infrastructure
Experience with Jira
Strong communication skills, including the ability to identify solutions and quickly summarize recommendations and options
Collaborative, proactive approach with a can-do attitude

Location: Orange, CA (onsite)

Technical Support Specialist I

Job Description