Florida

Support Jobs in Florida

113 jobs found

Include remote jobs

10d ago

IT Help Desk Technician

Mid-Atlantic Finance Company Clearwater, FL

Clearwater, FL

10d ago

$17+/hr Full time Active Directory Application Support Customer Support

Apply Now

Job Description

An onsite IT Help Desk Technician role is available with Mid-Atlantic Finance Company in Clearwater, FL. You will be the first point of contact for end-user technical assistance, helping resolve desktop, network, and application issues through phone support and a helpdesk ticket system. The position also supports day-to-day network stability, security, and reliability by maintaining local and wide area network infrastructure.

In this role, you’ll provide direct customer service to users, troubleshoot issues using diagnostic techniques, and help keep systems running smoothly across devices and core services.

What you’ll do

Maintain continual network stability, security, and reliability by supporting local and wide area network hardware, software, and telecommunications equipment.
Respond to end-user assistance requests and resolve issues related to phone systems, desktop problems, thin client support, printers, and network access.
Support the operation of various software applications and provide technical assistance for day-to-day user needs.
Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves, and general network administration duties.
Optimize personal computer operating systems, apply OS patches, and troubleshoot communication devices by diagnosing problems and providing resolutions.
Serve as the first contact for technical assistance via phone and helpdesk ticket system.
Perform troubleshooting, diagnose, and resolve technical hardware and/or software issues using different diagnostic techniques.
Use hands-on experience to diagnose and resolve basic technical issues.
Provide feedback on processes and make recommendations for improvement areas.
Maintain technical documentation and a service catalog covering software installation, hardware configuration, and problem troubleshooting.

What you’ll need

In-depth knowledge and setup experience with Windows 11 and Microsoft Office 365.
In-depth knowledge of Windows Server.
Understanding of Active Directory concepts and services, including DNS, printing, DCHP, DFS, and GPO.
Familiarity with troubleshooting DNS, WINS, DCHP, and TCP/IP.

Technologies you’ll work with

Windows 11
Microsoft Office 365
Windows Server
Active Directory
DNS, printing, DCHP, DFS, GPO
WINS, TCP/IP
Helpdesk ticket system

Benefits

Weekly pay, Friday
Medical, Dental, Vision insurance
Employer paid Life Insurance
401k with Employer Match
Accrue PTO from date of hire
Advancement opportunities with internal promotion
Referral Bonus
$500 signing Bonus!

Location: Clearwater, FL (onsite). Pay: USD 17 per hourly.

View full job page →

13d ago

IT Support Escalation

L7 Solutions Fort Lauderdale, FL

Fort Lauderdale, FL

13d ago

$55k - $65k/yr Full time Cloud Platforms Information Technology (IT) IT Operations

Apply Now

Job Description

L7 Solutions offers an escalation-focused IT support role in Fort Lauderdale, FL (onsite), with a $55,000 to $65,000 compensation range based on experience and qualifications. You will work in a team environment supported by full on-the-job training, a fun working culture, and clear opportunities for advancement.

Beyond competitive pay, this position includes 401K with company match, health, vision, and dental benefits, PTO, mileage reimbursement, and mobile phone reimbursement. You will also be eligible for performance-based incentives and generous bonus levels.

Responsibilities

Serve as an escalation point for complex IT issues and troubleshoot problems affecting internal systems and network infrastructure.
Provide support for Microsoft technologies including Windows Server, Exchange, SQL, and SharePoint.
Support virtualization technologies such as VMware, Citrix, and Microsoft.
Deliver network-level technical support for WAN and LAN connectivity, including routers, firewalls, and security.
Administer hosted and cloud solutions for customers and align delivery to customer requirements.
Support disaster recovery solutions.
Handle remote access solution support, including VPN, Terminal Services, and Citrix.
Monitor remote monitoring and management alerts and respond using service tickets as notifications arrive.
Maintain documentation for computer systems and network infrastructure, including internal processes and procedures.
Communicate with customers as needed by updating incident progress, notifying them of impending changes, or coordinating agreed outages.
Work to improve customer service, perception, and satisfaction throughout the support lifecycle.
Escalate service or project items that cannot be completed within agreed service levels.
Apply business awareness by understanding the customer and how IT connects to their business strategy and goals.
Stay up to date by reviewing IT publications and online materials covering current and future technologies.
Assist with projects as needs dictate and drive completion of deliverables.
Maintain the design and integrity of internal systems, including customer-facing hosted and cloud environments.

Requirements

Professional IT certifications, such as Microsoft MCP/MCSA/MCSE, Citrix CCEA/CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP.
Interpersonal skills including telephony, communication, active listening, and customer care.
Strong diagnosis skills for technical issues.
Ability to multi-task and adapt quickly to changes.
Technical awareness to match resources to technical issues appropriately.
Service awareness of key organization IT services supported by the role.
Understanding of support tools and techniques and how technology is used to provide IT services.
Typing skills to ensure quick and accurate entry of service requests.

View full job page →

16d ago

IT Support Specialist - IV

Viridian Saint Petersburg, FL 🇺🇸 Remote

Saint Petersburg, FL

16d ago

$22 - $24/hr Full time Active Directory Application Support Azure Ad / Entra Id

Apply Now

Job Description

Viridian is hiring a Service Desk Support Specialist (IT Support Specialist - IV) to deliver Tier 2 technical support across end-user devices, Microsoft 365, and hybrid infrastructure while improving service reliability.

Responsibilities

Troubleshoot simple and complex issues across Windows desktop, laptop, and mobile devices
Provide Tier 2 support for Microsoft 365 services, including Outlook and Exchange Online (mail flow, profiles, permissions)
Support Microsoft Teams (calling, meetings, client issues)
Support OneDrive and SharePoint Online (sync, access, permissions)
Resolve identity and authentication issues including password resets, MFA, and conditional access
Troubleshoot VPN, remote access, and hybrid connectivity problems
Manage user accounts, security groups, and permissions in on-prem Active Directory
Manage user accounts, security groups, and permissions in Azure AD / Microsoft Entra ID
Support user lifecycle activities: onboarding, role changes, offboarding
Assist with Hybrid Azure AD Join and device registration issues
Support administration and monitoring of Windows Server (on-prem)
Support administration and monitoring of Azure and Microsoft 365 services
Monitor and support Azure AD Connect
Monitor and support on-prem AD
Monitor and support File and print services
Monitor and support Backup and recovery jobs
Apply patches, updates, and configuration changes in line with change management procedures
Support virtualization platforms (Hyper-V) as needed
Maintain system documentation and asset inventories
Identify recurring issues and contribute to root cause analysis
Support security initiatives including phishing response, account compromise remediation, and access reviews
Participate in after-hours or on-call rotations as required

Requirements

2-4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
Strong experience supporting Windows endpoints in an enterprise environment
Working knowledge of Microsoft 365 and hybrid identity concepts
Hands-on experience with Active Directory user and group management
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
Experience using ticketing systems and documenting technical solutions
Strong communication and customer service skills

Preferred Qualifications

Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
Exposure to Intune, Conditional Access, or device compliance policies
PowerShell scripting for basic administration or troubleshooting

Technologies

Microsoft 365, Outlook, Exchange Online, Microsoft Teams
OneDrive, SharePoint Online
MFA, Conditional Access
VPN, remote access, hybrid connectivity
On-prem Active Directory
Azure AD, Microsoft Entra ID
Hybrid Azure AD Join
Windows Server, Azure
Azure AD Connect
Hyper-V
TCP/IP, DNS, DHCP
Ticketing systems, PowerShell

Core Competencies

Strong troubleshooting and analytical skills
Attention to detail and documentation discipline
Professional communication with technical and non-technical users

Work Location

Saint Petersburg, FL (remote)

Pay

$22.00 - $24.00 per hour

View full job page →

16d ago

IT Desktop Support Analyst

UF Health Gainesville, FL

Gainesville, FL

16d ago

Full time Application Support End User Support Hardware Support

Apply Now

Job Description

UF Health is seeking an onsite IT Desktop Support Analyst to support end users across desktop environments in Gainesville, FL. In this role, you will troubleshoot and resolve hardware, software, and network issues to help minimize downtime while keeping desktop systems secure and running efficiently.

The position focuses on hands-on desktop support, routine maintenance, and collaboration with IT teams when issues require deeper investigation. You will also assist with user account and access management in line with organizational policies and maintain up-to-date antivirus protection.

What you will do

Provide technical support to end users by troubleshooting hardware, software, and network issues.
Install, configure, and maintain desktop computers, peripherals, and software applications.
Help users resolve technical problems and provide guidance on IT best practices.
Manage user accounts and system access according to organizational policies.
Maintain system security by monitoring and updating antivirus software.
Document support activities and collaborate with IT teams to resolve complex issues.
Perform routine system maintenance to support optimal desktop performance.

What you bring

College graduate with an AA or AS degree in Computer Science or a related field (preferred).
1+ years of experience providing technical support for desktop systems.
Knowledge of hardware, software, and network troubleshooting.
Experience managing user accounts and access rights.
Ability to document support activities and collaborate with IT teams.
Familiarity with antivirus software and system maintenance.
Knowledge of desktop hardware, software, and peripherals in a networked environment (required).
Familiarity with healthcare information systems (preferred).
Industry-standard technical certifications including A+, Microsoft, Asset Management, and Apple (required).
Warehouse or supply chain experience.

Work setup

Location: Gainesville, FL (onsite)
Work style: Onsite with some travel needs to other UF facilities
Schedule: Full-Time (1.0 FTE)

Tools and technologies

Antivirus software
A+
Microsoft
Asset Management
Apple

View full job page →

18d ago

Technical Support Team Lead

PBACO Holding LLC Palm Springs, FL

Palm Springs, FL

18d ago

Full time Manager APIs Application Support

Apply Now

Job Description

PBACO Holding LLC is seeking a Technical Support Team Lead based in Palm Springs, FL to oversee day-to-day Application Support while staying actively involved in troubleshooting. This role balances team leadership with hands-on investigation and coordinated escalation across internal technical groups.

What you’ll do

Lead daily Support team operations by providing guidance, coaching, training, and onboarding assistance.
Monitor the Support queue to ensure tickets are prioritized, assigned, and driven to resolution with appropriate coverage and balanced workload.
Set expectations for ticket quality, responsiveness, documentation, troubleshooting standards, and customer communication.
Act as the primary internal escalation point for team questions and complex customer issues.
Provide hands-on support for company applications and support team members during complex investigations.
Before escalation, ensure troubleshooting and issue replication are attempted, reviewing logs, data, and system behavior as needed.
Differentiate application defects from user error, configuration, data, or training issues, and identify recurring problems to drive root-cause fixes with internal teams.
Coordinate Support responses for high-priority production issues, escalating critical items promptly.
Maintain clear communication on resolution status, impact, ownership, and next steps, and escalate systemic or recurring concerns to leadership.
Ensure tickets include sufficient detail before escalation, including the problem, affected users, reproduction steps, troubleshooting performed, business impact, and priority.
Track ticket aging, backlog, and response and resolution metrics, then address stalled or misprioritized tickets.
Maintain and improve Support workflows, SOPs, escalation procedures, troubleshooting guides, and knowledge-base documentation.
Handle customer concerns professionally, communicating technical issues clearly to both technical and non-technical audiences.
Collaborate with internal teams on customer-impacting issues, surfacing recurring issues, training gaps, and product feedback.
Ensure Support readiness for new functionality, releases, and implementations, and represent Support in relevant meetings.
Maintain confidentiality and comply with HIPAA, privacy, security, and company policies when handling sensitive customer, patient, and company information.
Stay current on company applications and support procedures, and perform other duties as assigned.

Qualifications

Bachelor’s degree preferred in IT, Computer Science, Information Systems, Healthcare Technology, Business, or a related field (equivalent experience considered).
3+ years in technical, application, or software support preferred; 1+ year leading or mentoring a support team preferred.
Experience supporting software applications in a production environment required; healthcare technology experience strongly preferred.
Strong technical aptitude for troubleshooting web-based or enterprise software applications.
Familiarity with ticketing systems (e.g., Jira) and Microsoft Office tools.
Familiarity with databases, SQL, APIs, integrations, or HL7/FHIR is beneficial but not required.
Strong organization, attention to detail, and written and verbal communication.
Works independently with sound judgment, remains effective during high-priority incidents, and can manage competing priorities in a fast-paced environment.
Understands when to resolve within Support versus escalate.

Technologies

Jira
Microsoft Office
SQL
APIs
HL7
FHIR

Supervisory responsibilities

Provide day-to-day leadership for Technical/Application Support team members, including assigning and monitoring work, coaching, performance feedback, training, and escalating personnel matters to management as appropriate.

Core competencies

Technical Troubleshooting: Investigate, reproduce, diagnose, and resolve application issues systematically.
Leadership: Provide direction, set expectations, coach team members, and hold accountability.
Prioritization & Problem Solving: Evaluate business impact, prioritize issues, and identify root causes.
Communication & Customer Service: Communicate clearly and professionally with a customer-focused, objective approach.
Organization & Accountability: Manage multiple tickets, incidents, and priorities with follow-through.
Collaboration: Work effectively across Product, Engineering, QA, Implementation, and other teams.
Confidentiality: Exercise sound judgment with confidential, proprietary, or protected health information.

View full job page →

20d ago

HVAC Technical Support Specialist Tier II

Comfortside LLC Hialeah Gardens, FL

Hialeah Gardens, FL

20d ago

$30 - $38/hr Full time Customer Support HVAC Hvac Controls

Apply Now

Job Description

The HVAC Technical Support Specialist Tier II role at Comfortside LLC is an onsite position based in Hialeah Gardens, FL. This position serves as the primary escalation point for difficult technical cases while providing leadership through mentoring, coaching, training, and knowledge-sharing across the Technical Support team.

Location and Compensation

Location: Hialeah Gardens, FL (onsite)

Salary: USD 30 - 38 per hourly

Role Summary

The HVAC Technical Support Specialist II combines advanced HVAC troubleshooting with team leadership responsibilities. The role supports HVAC contractors across complex installation and performance scenarios, and it leads escalation and technical knowledge-sharing for inverter HVAC products.

Key Responsibilities

Deliver advanced technical support to HVAC contractors via phone, email, and online platforms.
Troubleshoot complex installation, startup, commissioning, communication, and performance issues.
Diagnose advanced problems across electrical, controls, inverter, and refrigeration systems.
Support ductless, ducted, multi-zone, and light commercial HVAC systems.
Use and interpret wiring diagrams, installation photos, videos, and technical documentation to resolve field issues.
Assist with warranty investigations and root cause analysis.
Document support cases and identify recurring product trends.
Act as the primary escalation point for Tier I Technical Support Specialists.
Mentor, coach, and train Technical Support team members, including assisting with onboarding of new specialists.
Lead technical knowledge-sharing sessions within the department.
Promote best practices, consistency, and high-quality customer service.
Serve as a technical leader and subject matter expert for all inverter HVAC products.

Required Qualifications

Minimum 5 years of hands-on HVAC experience.
Extensive experience with inverter HVAC systems.
Strong knowledge of ductless systems.
Strong knowledge of ducted inverter equipment.
Strong knowledge of multi-zone systems.
Strong knowledge of refrigeration diagnostics.
Strong knowledge of electrical troubleshooting.
Strong knowledge of controls and communication systems.
Ability to read advanced wiring diagrams and technical documentation.
HVAC Certification required.
English and Spanish required.

Preferred Qualifications

Previous experience providing technical support or training.
Leadership or mentoring experience.
Excellent communication and problem-solving skills.

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) plan with 3% employer contribution
Profit Sharing Plan
Employee Discounts
Health insurance
Paid time off

View full job page →

22d ago

IT Help Desk Analyst

Clarifying Marketing Group LLC Clearwater, FL

Clearwater, FL

22d ago

$26 - $26/hr Full time Azure Ad / Entra Id Desktop Support Device Management

Apply Now

Job Description

This onsite IT Help Desk Analyst position in Clearwater, FL supports employees with Tier 1 and Tier 2 technical assistance through a ticketing system. The role focuses on troubleshooting and maintaining macOS devices, including enrollment and device management using Microsoft Intune.

Key Responsibilities

Deliver Tier 1 and Tier 2 technical support to employees by responding to ticket requests.
Troubleshoot and resolve issues involving hardware, software, peripherals, and mobile devices.
Install, configure, and support macOS computers and associated hardware.
Enroll, configure, and manage company-owned devices using Microsoft Intune.
Support workstation deployments, new hire onboarding, employee offboarding, and hardware provisioning.
Maintain inventory for laptops, desktops, monitors, accessories, and other IT assets.
Escalate more complex issues to senior IT staff while providing thorough documentation of troubleshooting steps completed.

Required Qualifications

1 to 2 years of experience in an IT Help Desk, Desktop Support, or break/fix environment.
Highschool Diploma/GED.
Professional experience supporting macOS devices.
Working knowledge of Microsoft Intune for device enrollment and management.
Strong troubleshooting ability across hardware, software, operating systems, and peripherals.
Excellent verbal and written communication skills.
Strong customer service skills, including the ability to explain technical topics clearly to non-technical users.
Experience using a ticket management system, preferably Zendesk.
Ability to prioritize multiple support requests while maintaining accuracy and attention to detail.
Self-motivated, organized, and dependable work style.

Preferred Qualifications

Experience supporting Microsoft 365 and cloud-based business applications.
Familiarity with Microsoft Entra ID (Azure Active Directory).
Experience supporting iOS devices.
Knowledge of endpoint security tools and device compliance policies.
CompTIA A+, Apple Certified Support Professional (ACSP), or similar certifications.

Technology Stack

macOS
Microsoft Intune
Microsoft 365
Microsoft Entra ID (Azure Active Directory)
Zendesk
iOS

Location and Pay

Clearwater, FL (onsite). Hourly pay: USD 26.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Role Profile

Team-oriented approach with a focus on helping employees resolve technical problems.
Analytical and troubleshooting skills with a proactive mindset for issue resolution.
Ownership and follow-through to completion for support requests.
Strong organizational skills to manage competing priorities.
Commitment to delivering an outstanding employee support experience.