Technical Support / IT Administrator

Technical Support / IT Administrator role responsible for internal IT and cloud operations, customer deployments, and website support, onsite in Las Vegas.

Responsibilities

• Ensure ongoing operation of internal VMware-based servers, storage, backup routines, and system monitoring
• Oversee network devices including routers, switches, VPNs, and firewall configurations
• Apply and uphold security best practices across systems and processes
• Administer Microsoft SQL Server environments used by internal teams
• Coordinate endpoint management, access controls, and internal IT support as required
• Oversee Azure Government subscriptions, networking, and identity/access controls
• Support cloud operations with monitoring, cost management, patch deployment, and backups
• Contribute to designing and maintaining robust environments for customer deployments
• Ensure comprehensive logging, auditing, and access governance
• Assist onboarding and deployment for new customer agencies, both cloud and on premises
• Troubleshoot technical issues for customers and internal teams
• Coordinate with engineering teams (C/C++/Go/Python/C#) as needed for escalations
• Document deployment procedures, runbooks, and support workflows
• Maintain and support company websites, including web apps and WordPress sites
• Manage DNS, SSL certificates, hosting settings, uptime monitoring, and routine updates/plugins

Requirements

• At least three years of experience in IT infrastructure, systems administration, or technical support roles
• Solid grasp of networking fundamentals: TCP/IP, routing, switching, VPNs, DNS
• Experience configuring and administering firewalls and security controls
• Practical experience with Microsoft Azure cloud services
• Experience with virtualization (VMware), Windows Server administration, and patch management processes
• Intermediate Microsoft SQL Server administration experience
• Strong troubleshooting abilities and comfort in assisting external customers
• Excellent documentation and communication practices

Technologies

• Microsoft Azure Government Cloud
• VMware
• Microsoft SQL Server
• WordPress
• PowerShell
• Python
• C
• C++
• Go
• C#
• Terraform
• Active Directory
• Azure AD / Entra ID
• SIEM

Benefits

• Competitive salary based on experience
• Health benefits (Medical, Dental)
• Base salary plus up to 35% bonus based on company revenue performance
• Opportunity to pre-mine company crypto coin
• Paid time off and holidays
• Opportunity to work in public safety technology with meaningful real world impact
• Dental insurance
• Health insurance
• Paid time off

Work Environment

• Mix of Azure cloud and on premises deployments
• VMware-based internal systems and Microsoft SQL Server
• Security-forward environment
• Small team with high impact and direct ownership of systems

Important Requirements

• Must be eligible to work in the United States
• Willingness to undergo CJIS appropriate background screening
• Occasional travel may be required for customer deployments with advance notice

How to Apply

• Please submit your resume in PDF format and include a brief note covering:
  • Your experience with Azure Cloud or Azure Government Cloud
  • Your experience managing firewalls and networking
  • A deployment or customer support challenge you have resolved

Language

• English (Required)

Ability to Relocate

• Las Vegas, NV 89119: Relocate before starting work (Required)

Willingness to Travel

• 25% (Preferred)

Work Location

• In person