ALPR Technical Support Technician

Motorola Solutions is hiring an ALPR Technical Support Technician in Allen, TX with an onsite schedule. This experienced role combines direct customer impact with strong operational practices, so you can help drive faster resolutions, protect system integrity, and improve how support teams work in an agile environment.

You will serve as a key technical and administrative resource, focused on resolving customer incidents, triaging issues, and supporting service restoration while collaborating across teams. The package includes an incentive bonus plan, comprehensive medical, dental, and vision benefits, and a 401K with company match, along with paid holidays, PTO, an employee stock purchase plan, and paid parental and family leave.

Responsibilities

• Act as the primary technical point of contact, managing, triaging, and resolving incidents through phone, email, and digital communication channels
• Document detailed triage steps, track system outages through service restoration, and drive functional escalations aligned with service level agreements (SLAs)
• Handle customer interactions professionally by setting expectations and maintaining effective communication during resolution
• Resolve known technical issues using knowledge articles and create new documentation for newly identified system solutions
• Contribute to building and refining support workflows while maintaining data integrity across core database systems
• Maintain up-to-date operational knowledge of system applications while following security, quality, and operational standards
• Respond promptly to customer incidents to meet key performance metrics and SLAs
• Develop effective working relationships with internal and external partners to support collaboration across functional teams
• Participate in training programs to build technical capabilities and support ongoing service enhancements

Requirements

• High School Diploma
• 2+ years of experience in a technical role
• Ability to obtain required background clearance as mandated by MSI and the customer
• Must have legal authorization to work in the U.S. indefinitely; employer work permit sponsorship is not available for this position

Preferred Qualifications

• Prior experience supporting Automatic License Plate Recognition (ALPR) platforms or related security technologies
• Familiarity with ITIL framework practices or formal incident escalation procedures

Location: Allen, TX (onsite)
Travel requirements: Under 10%
Relocation provided: None
Position type: Experienced
Target base salary range: $45,000 to $52,000 per year
Referral payment plan: Yes