Technical Support Management (TSM) Specialist

One Federal Solution is seeking a seasoned Technical Support Management (TSM) Specialist to provide comprehensive technical support, deficiency tracking, and records management across OPC construction, testing, and production activities. Onsite at the Austal USA Shipyard in Mobile, AL, this role operates within a fast-paced acquisition environment and collaborates closely with government personnel and shipbuilder teams to maintain program momentum and quality.

Responsibilities

• Deliver TSM system support for deficiency tracking and production activities tied to OPC construction and testing
• Manage deficiency records, electronic trial cards, and corrective action documentation across shipbuilding and production environments
• Support database management, reporting systems, and production tracking tools to ensure accurate and timely status updates
• Coordinate with Government personnel, shipbuilder teams, engineering, QA, and logistics stakeholders during dock trials, builder’s trials, acceptance trials, and related production events
• Maintain tracking systems, spreadsheets, and reporting tools to monitor deficiency status, production progress, and corrective actions
• Prepare reports, summaries, and status updates to support program leadership and informed decision-making
• Support action item tracking, issue resolution, and documentation of technical deficiencies and production challenges
• Assist in identifying trends, recurring issues, and opportunities for process improvement within production and deficiency tracking systems
• Support surge activities during ship trials and periods of high operational tempo
• Ensure documentation accuracy, completeness, and compliance with program requirements and Government standards

Requirements

• Experience supporting technical records management, deficiency tracking, or production support systems
• Experience working with databases, spreadsheets, trackers, and reporting systems
• Strong analytical and organizational skills with the ability to manage large volumes of data and technical information
• Ability to coordinate across engineering, QA, logistics, and production teams
• Experience supporting shipbuilding, manufacturing, production, or technical program environments preferred
• Strong attention to detail and the ability to work in fast-paced, high-visibility environments
• Proficiency in Microsoft Office Suite, including Excel for tracking and reporting
• Familiarity with Government TSM systems and ETC tools preferred

Technologies

• Microsoft Office Suite
• Microsoft Excel
• TSM systems
• ETC tools
• Government TSM systems

Location

Mobile, AL – Austal USA Shipyard / OPC Program Office (Onsite)

Clearance Requirements

• Must be able to obtain and maintain a Secret clearance
• Active Secret clearance strongly preferred
• Must be eligible for CAC access and pass DHS suitability/background investigation