Technical Support Operation Representative

This onsite position in Schaumburg, IL, supports MOTOTRBO and related products for customers in North and Latin America, handling pre- and post-sales inquiries and delivering problem solving and clear communication to ensure a high-quality customer experience. Salary is USD 60,000–65,000 per year.

Responsibilities

• Lead the customer experience by handling technical support requests from first contact through final resolution, upholding expectations and service quality.
• Provide expert troubleshooting via phone and email, using technical tools to reproduce system configurations and resolve complex issues.
• Serve as a primary cross-department liaison, communicating clearly in both written and spoken English to connect customers with internal teams.
• Apply analytical reasoning and IP networking knowledge to diagnose problems in a fast-paced, customer-facing technical setting.
• Maintain flexible schedule coverage to support regional partners during shifts of 9:30 AM to 6:00 PM or 10:30 AM to 7:00 PM CST, Monday through Friday.
• Apply expertise in Radio Communication Systems (Trunking/Conventional), VoIP, and Windows or Linux to enhance support delivery.
• Utilize certifications such as ITIL, A+, or Network+ and ServiceNow CRM experience to streamline operations and uphold best practices.

Requirements

• High School Diploma or equivalent
• 2+ years of technical support experience
• Strong written and spoken English communication
• IP networking knowledge
• Flexibility to work shifts 9:30 AM – 6:00 PM or 10:30 AM – 7:00 PM CST, Monday through Friday
• Technical expertise in Radio Communication Systems (Trunking/Conventional), VoIP, or Windows/Linux
• Industry certifications ITIL, A+, or Network+, and ServiceNow CRM experience

Technologies

• MOTOTRBO
• Radio Communication Systems (Trunking/Conventional)
• VoIP
• Windows
• Linux
• ServiceNow

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off packages
• Employee Stock Purchase Plan
• Paid Parental and Family Leave

Travel Requirements

• Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes