Technical Support Tech I

Technical Support Tech I position at INSPYR Solutions is an onsite contract role in Arlington, VA, offering USD 24 per hour for overnight end-user support under supervision.

Responsibilities

• Provide technical assistance to end users by phone, email, and in-person requests
• Identify, research, troubleshoot, and resolve hardware and system issues
• Record, track, and monitor reported problems to ensure timely resolution
• Escalate unresolved issues following defined guidelines
• Maintain precise records of support requests and their solutions
• Adhere to predefined instructions, procedures, and best practices
• Communicate clearly and professionally with users and colleagues

Requirements

• 0 to 3 years of experience in technical support or a related role
• Foundational knowledge of standard IT support concepts, practices, and procedures
• Ability to follow instructions and established guidelines
• Strong customer service and communication skills
• Ability to work effectively under direct supervision
• Associate degree in Information Technology or a related field, or equivalent experience

NICE TO HAVE BUT NOT REQUIRED

• Familiarity with ticketing systems or experience
• Certifications
• Data center experience

Skills & Competencies

• Basic troubleshooting and problem-solving abilities
• Familiarity with common operating systems, applications, and hardware
• Strong organizational and documentation capabilities
• Dependable, detail-oriented, and team-focused
• Ability to manage multiple requests in a fast-paced environment