Technical Support Technician

What you get with this onsite role in Maitland, FL includes a six month contract at an hourly rate of USD 22 to 24, plus benefits such as dental, health, and vision insurance. You will join a collaborative environment that follows ITIL aligned processes and focuses on desktop and endpoint support across Windows and Mac, with opportunities to guide users, troubleshoot remotely, and document solutions.

Responsibilities

• Respond to user IT issues across hardware, software, and networking
• Image equipment in line with COE standards
• Guide users through installing applications and peripheral devices
• Provide clear, step-by-step instructions to users
• Perform remote troubleshooting to resolve problems
• Document technical issues and resolutions in logs
• Ask targeted questions to diagnose root causes
• Escalate unresolved items to the next level of support
• Follow up with users to confirm systems are functional
• Capture and report customer feedback and potential product requests
• Contribute to technical documentation and manuals
• Maintain health and compliance of endpoints and IT infrastructure
• Generate purchase requests for new requirements
• Create waybills to ship IT equipment
• Ensure alignment with applicable company procedures and policies

Requirements

• Proficient spoken and written English
• 5+ years of experience as a Desktop Support Engineer or Technical Support Specialist or similar
• Hands-on experience with Windows and Mac OS environments
• Working knowledge of office automation products and peripherals such as printers and scanners
• Knowledge of networking, endpoint security practices, and antivirus software
• Ability to perform remote troubleshooting with clear instructions
• Strong problem-solving and multitasking abilities
• Excellent customer service skills
• High attention to detail
• Ability to prioritize and manage Service Desk tasks
• Flexibility to work various shifts
• Experience managing client audit requirements with timely evidence
• Working understanding of the ITIL framework
• Energetic, responsible, self-motivated, and able to work in a team
• Customer-oriented attitude
• Degree or diploma in Computer Science preferred
• Willingness to travel to different offices if required
• Having MCSA/MCSE/CCNA is a plus

Technologies

• Windows
• Mac OS
• ITIL

Benefits

• Dental insurance
• Health insurance
• Vision insurance

Job Type

Contract

Pay

USD 22.00 - 24.00 per hour

Work Location

Onsite in Maitland, Florida

Application Question

• Please provide best email address to reach you at.