Tier 1 IT Support Technician

SAIC is seeking a Tier 1 IT Support Technician to deliver first-level technical support and troubleshooting for Portsmouth Naval Shipyard (PNSY) IT programs supporting the Department of the Navy. This is an onsite position in Kittery, ME, with work focused on ticket handling, account and access support, NMCI services, compliance documentation, and basic network and endpoint support activities.

Role Overview

The Tier 1 IT Support Technician provides Tier 1 coverage and performs basic remediation for service and incident tickets. The role includes account and password management, support for NMCI-related requests and services, workstation and IT equipment lifecycle activities, and on-site support tied to ship cable maintenance and repair work at PNSY, including items associated with Communication Security (COMSEC) and End Device Support.

Responsibilities

• Provide Tier 1 coverage and resolve service and incident tickets.
• Perform basic remediation steps as part of Tier 1 troubleshooting.
• Issue and reset passwords and create accounts for local networks and applications.
• Maintain a current, accurate knowledge base repository of documented solutions.
• Support Personal Identification Number (PIN) reset activities.
• Provide customer satisfaction surveys to assess customer service being provided.
• Provide NMCI ACTR services and use NMCI and local tools to manage NMCI request service delivery.
• Support and deploy NMCI Deployable Site Transport Boundary (DSTB) systems.
• Assist with reviewing NMCI Information Communication Technology (ICT) infrastructure requirements.
• Support the setup, delivery, repair, inventory, and lifecycle management of workstations, software, peripherals, and other miscellaneous IT equipment.
• Maintain compliance and documentation, including Platform IT (PIT) system compliance and documentation.
• Coordinate delivery/transportation and maintenance of MFDs, and troubleshoot and perform routine maintenance.
• Support the collection and disposal of IT equipment.
• Ensure CMDNet devices are in compliance with Information Assurance Vulnerability Management (IAVM) and IAVAs, and provide CMDNet reports.
• Patch and maintain systems across the CMDnet Network.
• Develop new task sequence packages to push software and fixes to all nodes on the network.
• Provide DoN Application and DADMS repository support.
• Review processed Change Control Board (CCB) software review requests.
• Provide administrative support for software maintenance renewals and licensing.
• Support configuration and integration of CAD and CAM systems, as well as setup and interface of IT components.
• Load operating systems and configure software, peripherals, patching, and hardening.
• Provide on-site support, including basic network administration and basic network server administration and customer support for ship cable maintenance and repair activities at PNSY, including COMSEC and End Device Support items.

Requirements

• AA degree in a related discipline and 1 year of related experience, or a High School diploma plus two (2) years of related experience with relevant certification.
• Experience providing technical support and troubleshooting for computer hardware, software, network systems, system/application access, and telecommunications systems.
• Proficiency performing Tier 1 tasks, including basic remediation, password resets, and account creation for local networks and applications.
• Ability to maintain a knowledge base repository of documented solutions and manage service delivery using tools such as NMCI.
• Capability to support and deploy NMCI Deployable Site Transport Boundary (DSTB) systems and review ICT infrastructure requirements.
• Aptitude for setup, delivery, repair, inventory, and lifecycle management of IT equipment, including compliance and documentation for IT systems.
• Ability to perform basic network and server administration and provide on-site support for ship cable maintenance and repair activities.
• Works under direction and supervision of more senior personnel.
• DoD 8570 compliance required in one of the following: CompTIA Security+, CompTIA A+, and/or CompTIA Network+.
• Active Secret clearance required.

Technology Stack

• ServiceNow
• NMCI
• NMCI ACTR
• NMCI Deployable Site Transport Boundary (DSTB)
• CMDNet
• Platform IT (PIT)
• DoN Application
• DADMS
• CAD
• CAM

Job Details

• Job ID: 2617289
• Location: Kittery, ME, US (onsite)
• Category: Information Technology
• Subcategory: Technical Support
• Schedule: Full-Time
• Shift: Day Job
• Travel: Yes - 10% of the time
• Minimum clearance required: Secret
• Clearance level must be able to obtain: None
• Potential for remote work: ORA_ON_SITE
• Date posted: 2026-09-25
• Salary: USD 40,001 - 80,000 per year
• Minimum experience: 1 years