IT Support Specialist

Charm City Medical Center is hiring an IT Support Specialist to support day-to-day clinic technology across onsite and remote needs.

Responsibilities

• Provide onsite and remote support to staff for hardware, software, and connectivity issues
• Set up, configure, and troubleshoot desktop and mobile devices, printers, scanners, and tablets
• Maintain local and cloud-based systems, including internet, Wi-Fi, and internal servers
• Monitor system performance and support regular data backups
• Assist with disaster recovery planning
• Support implementation and optimization of electronic medical records (EMR) and practice management platforms
• Train staff and troubleshoot system issues related to patient data and scheduling
• Ensure HIPAA compliance and data protection standards across all platforms
• Manage user accounts, permissions, and access control for sensitive patient information
• Act as the point of contact for external IT vendors and service providers
• Track IT inventory, order required equipment, and manage warranties and licenses
• Recommend technology upgrades and process improvements
• Support special projects including new site development, telehealth integration, and compliance audits

Requirements

• Proficiency in Windows and Mac OS environments, Google Workspace, and EMR/EHR platforms
• 2+ years of experience
• Strong problem-solving and communication skills
• Understanding of HIPAA regulations, network security, and data privacy standards
• Experience with VPNs, firewalls, antivirus systems, and device management tools
• Ability to multitask, prioritize tickets, and support staff at varying technical skill levels
• Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred)

Technologies

• Windows, Mac OS
• Google Workspace
• EMR/EHR, electronic medical records (EMR), practice management platforms
• VPNs, firewalls, antivirus systems
• Device management tools
• Telehealth integration

Location and Schedule

• Location: Baltimore, MD 21217 (Required)
• Work location: In person
• Availability: Monday through Friday from 6:00 AM to 2:30 PM
• Additional availability: Occasionally Saturdays from 7:00 AM to 1:00 PM if needed

Application Questions

• Are you seeking: Full-time, Part-time, or Either?
• Are you available to work Monday through Friday from 6:00 AM to 2:30 PM?
• Are you available to occasionally work Saturdays from 7:00 AM to 1:00 PM if needed?
• Do you have experience working independently with minimal supervision?
• Have you ever worked in a healthcare setting?
• Are you familiar with Methasoft?

Compensation: USD 17 per hourly