On-Site Help Desk Technician and Remote Back-Office Admin (Part-time)

Entelechy Solutions is seeking a part-time On-Site Help Desk Technician and Remote Back-Office Admin to support its Baltimore operations. This hybrid role blends hands-on Tier 1 IT help desk duties with essential office administration, delivering practical technical support while keeping daily operations organized in a flexible, hybrid setting.

Responsibilities

• Identify hardware and software solutions
• Troubleshoot technical issues
• Diagnose and repair faults
• Resolve network issues
• Install and configure hardware and software
• Communicate with customers to quickly determine the root cause
• Provide timely and accurate customer feedback
• Guide customers through a sequence of steps to resolve problems
• Follow up with clients to ensure the problem is resolved
• Replace or repair necessary parts
• Support the rollout of new applications
• Create procedural documentation to support operations
• Manage multiple cases concurrently
• Oversee daily office operations to ensure an organized and efficient workplace
• Manage office supplies inventory, including ordering and restocking as needed
• Coordinate office maintenance and repairs, liaising with vendors and service providers
• Handle administrative tasks such as filing, data entry, scheduling meetings, and managing office correspondence
• Assist in organizing company events, meetings, and training sessions

Requirements

• Certification in Microsoft, Linux, or Cisco is advantageous
• Prior experience in tech support, desktop support, or a similar role
• Proficiency with Windows/Linux/Mac OS is a plus
• Experience with remote desktop applications and help desk software
• Attention to detail and strong problem-solving abilities
• Excellent interpersonal skills
• Strong written and verbal communication

Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Windows
• Linux
• Mac OS
• Remote desktop applications
• Help desk software
• IT management tools

Job Details

• Job type: Part-time
• Location: Baltimore, MD (hybrid)
• Compensation: $20.00 - $30.00 per hour

Experience

• Help desk: 2 years (Required)
• Windows: 2 years (Preferred)

Application Questions

• Willing to reliably commute to schools in Baltimore City, MD 21201 and to Prince George's County, MD 20737 for this job?

Location and Commute

Hybrid remote work arrangement based in Baltimore, MD 21202. Ability to commute to the specified locations is required.