Desktop Support Manager

Desktop Support Manager role at Leidos Health & Civil Sector in Bethesda, MD (onsite), leading a team of desktop engineers and staying actively engaged in day-to-day operations.

Responsibilities

• Lead a team of approximately 8–10 desktop engineers.
• Serve as the highest level of technical escalation for complex desktop, endpoint, imaging, application, and user support issues.
• Remain actively engaged in day-to-day support operations, performing many of the same technical responsibilities as the team while providing leadership, mentoring, operational oversight, and technical direction.
• Spend a significant portion of time troubleshooting advanced issues and supporting endpoint technologies.
• Participate in major incident response.
• Maintain desktop standards.
• Ensure the delivery of secure, reliable desktop services across the enterprise.

Requirements

• Education and experience requirements: Associate's Degree with 12 years of relevant experience, Bachelor's Degree in Computer Science, Information Technology, or related field with 10+ years of relevant experience, or an equivalent combination of education and experience.
• Minimum of 3 years of leadership, supervisory, or team lead experience.
• Extensive hands-on enterprise desktop engineering and support experience.
• Ability to demonstrate advanced troubleshooting and technical problem-solving skills.
• Comfortable performing hands-on technical work in addition to personnel management responsibilities.

Technologies

• Windows 11 enterprise environments
• Active Directory
• Group Policy
• DNS
• DHCP
• Endpoint security technologies including encryption, antivirus, firewall management, and patching
• Desktop imaging and automated deployment tools
• SCCM
• MECM
• Intune
• JAMF
• ServiceNow
• ITSM platforms
• Root cause analysis
• Incident management

Benefits

• Competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

Compensation

Salary: USD 82,550 - 149,225 per yearly