Help Desk Support Specialist

Inman Technologies is hiring a Help Desk Support Specialist in Fort Worth, TX (on-site/hybrid) to support day-to-day IT operations and troubleshoot end-user technology issues.

Responsibilities

• Handle help desk requests via phone, email, or the ticketing system
• Troubleshoot hardware, software, printer, and connectivity issues
• Assist users with password resets, account access, and application-related problems
• Install, configure, and update computers and approved software
• Support Microsoft Windows and Microsoft 365 applications
• Record technical issues by documenting symptoms, troubleshooting steps, and resolutions
• Escalate complex incidents to senior IT personnel when needed
• Support workstation setup, equipment maintenance, and user onboarding
• Follow IT security policies and help protect confidential company information
• Provide clear technical instructions while maintaining a professional customer service approach

Requirements

• High school diploma or equivalent; relevant IT education preferred
• Help desk or technical support experience is an advantage
• Basic knowledge of computer hardware, operating systems, and networking
• Familiarity with Microsoft 365 and Windows troubleshooting
• Strong communication, customer service, and problem-solving skills
• Ability to prioritize tickets and manage multiple requests
• Good documentation and organizational skills
• CompTIA A+ or a similar IT certification is a plus

Technology

• Microsoft Windows
• Microsoft 365

Work Details

• Location: Fort Worth, TX (in person, hybrid depending on position)
• Expected hours: 30.0–40.0 hours per week
• Schedule: Flexible schedule

Pay

• $20.00–$28.00 per hour

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays
• Retirement savings options
• Technical training and professional development
• Health insurance
• Relocation assistance
• Vision insurance
• Flexible schedule

How to Apply

• Check the employer’s verified official website or established job listings for current opportunities
• Submit an updated résumé highlighting technical troubleshooting, customer support, and computer skills
• Before applying, confirm the employer’s identity, job location, compensation, and application instructions

Equal Employment Opportunity

Applicants should be evaluated based on job-related skills, experience, and qualifications in accordance with applicable employment laws.