IT Support Specialist

Aeko Technologies is seeking an IT Support Specialist to deliver reliable technical assistance onsite in Fort Worth, TX. This role focuses on diagnosing hardware and software issues, supporting day-to-day IT operations, and ensuring timely resolution for end users.

Role Overview

The IT Support Specialist will handle user support requests, troubleshoot a range of technology concerns, and maintain computer systems and approved applications. When issues require additional expertise, the specialist will document findings and escalate complex problems to senior IT staff as needed.

Key Responsibilities

• Respond to technical support requests by phone, email, or through a ticketing system.
• Troubleshoot issues related to computers, software, printers, and network connectivity.
• Install, configure, and update computers and approved applications.
• Assist users with account access, password resets, and software setup.
• Provide support for Windows operating systems and Microsoft 365 applications.
• Document technical issues, including troubleshooting steps and resolutions.
• Escalate complex problems to senior IT staff when necessary.
• Support workstation setup, equipment maintenance, and user onboarding.
• Monitor reported issues and follow up to ensure timely resolution.
• Follow cybersecurity policies and protect confidential information.
• Provide clear technical instructions and courteous customer service.

Required Qualifications

• High school diploma or equivalent; IT-related education preferred.
• Basic knowledge of computer hardware, operating systems, and networking.
• Familiarity with Windows and Microsoft 365.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize support tickets and manage multiple tasks.
• Good documentation and organizational skills.

Preferred Qualifications

• Previous help desk or technical support experience is an advantage.
• CompTIA A+ or a similar IT certification is a plus.

Technologies

• Windows operating systems
• Microsoft 365
• CompTIA A+

Compensation and Location

This onsite position is located in Fort Worth, TX with an hourly salary range of USD 22 to 30.

Benefits

• Medical, dental, and vision insurance
• Paid time off and holidays
• Retirement savings options
• Technical training and professional development
• Dental insurance
• Flexible schedule
• Relocation assistance

How to Apply

Search for current opportunities through the employer’s verified official website or a reputable job board, then submit an updated résumé that highlights technical troubleshooting, customer support, computer maintenance, and networking skills.

Before applying, confirm the employer’s identity, the current vacancy, work location, hourly compensation, and application instructions.

Equal Employment Opportunity

Applicants should be evaluated based on relevant skills, experience, and job-related qualifications in accordance with applicable employment laws.