This on-site hybrid role in Springfield, Missouri blends technical support for company products with brand-building and dealer-partner development.

Provide phone-based technical support to live clients and field technicians, troubleshooting company products.
Communicate effective solutions for firmware, software, and other proprietary technology issues.
Utilize company systems to create issue tickets and coordinate parts delivery to clients.
Update and maintain the existing database of client systems and hardware monitoring.
Collaborate with the division Director to identify and pursue new Authorized Dealer partnerships.
Identify and drive technology upgrade or conversion opportunities with existing clients nationwide.
Schedule and manage appointments with prospective Authorized Dealers, including in-person demos, Teams meetings, and product launches.
Proactively follow up with prospective Dealer accounts via email, text/SMS, and phone calls.
Coordinate with the division team to support revenue goals as needed.
Receive training on new and existing company technology, both in-house and in the field.
Plan and manage marketing events at local and nationwide scopes.

HS Diploma required; Associates or Bachelor’s degree preferred.
Strong technical aptitude with modern technology.
Experience with audio-visual systems, IT infrastructure, intermediate networking concepts, and software applications.
Ability to quickly learn and internalize technical system functionality.
Self-motivated with strong time management and self-discipline.
Marketing experience with familiarity across social platforms such as Instagram, TikTok, and Facebook.
Ability to build brand awareness through content creation, ad development, and growth strategies.
Understanding of content posting versus paid advertising and overall brand strategy.
Comfort making weekly outbound calls to acquire new wholesale dealership accounts and partners.
Confident communicator with a warm, approachable personality.
Willingness to work in a commission-adjacent role.
Previous account management and/or B2B sales experience preferred.

Visiontech Technical Support/ Brand Ambassador

Job Description