Help Desk / Systems Administrator / Service Desk Engineer

Forward Slash Technology offers an on-site opportunity in Springfield, MO with a salary range of $46,700 to $56,241 per year. This mid-level Help Desk, Systems Administrator role sits within the Engineering department, supporting client and internal infrastructure, workstations, and networks under the guidance of senior engineers while delivering white glove service. The position emphasizes careful service delivery, ongoing learning, and pathways to greater technical independence and closer client engagement.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Assist with the installation, configuration, and ongoing maintenance of desktops, servers, and applications.
• Apply system updates, patches, and standard configurations as directed.
• Monitor system logs and performance, escalating issues as needed.
• Provide Tier 1 end-user support via ticketing system, phone, and on-site contact.
• Troubleshoot basic hardware, software, and printer issues.
• Support user onboarding and offboarding, including account creation and permission management.
• Assist with daily monitoring and basic maintenance of client and internal networks.
• Help resolve connectivity issues such as Wi-Fi, DNS, and VPN problems.
• Document recurring network issues and report them to senior engineers.
• Participate in patching, backups, and monitoring of servers across Windows, Linux, and O365 environments.
• Support cloud environments, including Microsoft 365 administration.
• Collaborate with senior staff to identify opportunities for performance optimization.
• Follow security standards established by the company and clients, including CJIS requirements.
• Monitor endpoint alerts and report anomalies.
• Contribute to audits and compliance activities as assigned.
• Maintain accurate records in Autotask, including asset tracking and system changes.
• Assist in updating knowledge base articles and standard operating procedures.
• Conduct periodic audits of software and hardware inventory.
• Engage in training and mentoring opportunities.
• Pursue certifications or coursework aligned with role responsibilities.
• Demonstrate progress toward greater technical independence and client engagement.

Requirements

• Associate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 3 to 5 years of experience in a tiered help or service desk environment.
• Foundational knowledge of Windows environments, networking, and system administration.
• Strong organizational and communication skills.
• Willingness to follow procedures, escalate when appropriate, and continually learn.
• Demonstrated commitment to white glove support and end-user satisfaction.
• Ability to communicate clearly with both technical and non-technical users.

Technologies

• Autotask
• Datto
• Atera
• PowerShell
• Windows
• Linux
• Office 365 (O365)
• Microsoft 365
• Microsoft 365 administration

Employment Requirements

• Must be a U.S. Citizen.
• Must possess a valid U.S. driver's license with a clean driving record.
• Must pass a Missouri State Highway Patrol and federal fingerprint-based background check.
• Must complete CJIS training and successfully pass the CJIS certification exam.

Job Details

• Job Type: Full-time, salaried, Monday through Friday.
• Work Hours: 7:00 AM to 6:00 PM, shift-based.
• Location: Springfield, MO area.
• Remote Status: Not eligible for remote work.