Performs full range of on-site maintenance and repairs on a variety of IT equipment, including technical diagnostics, break/fix, installation, configuration, removal, and cafe/staff call assistance.
Provides technical support for Office IT infrastructure and equipment such as laptops, printers, cameras, music equipment, tablets, fax machines, IT services, telephones, routers, firewalls, broadband lines, and Wi-Fi access points.
Coordinates activities with help desk, network services, or other information systems groups.
Manages territory, inventory and time, while maintaining a high level of customer satisfaction and delivering cost-effective services.
Demonstrates measurable progress in technical abilities, troubleshooting techniques, and productivity.
Maintains and manages tool kit, supplies, and accurate inventory for the territory.
Maintains a trunk stock inventory valued at over $1000 and ensures accurate, timely completion of call summaries, time sheets, and work logs.
Provides help desk support for location equipment, working closely with the help desk and delivering updates on status and completion to managers and users.
Supports senior staff in all systems functions for location management and assists the IT Manager with projects as necessary.
Installs IT infrastructure and equipment at new locations, including remodels and new builds, with some installations potentially occurring overnight.
Follows Hamra Enterprises LLC policies and procedures in daily operations.

Associates degree with at least 2 years of similar experience, or a Bachelor’s degree in an IT-related field.
Valid driver’s license and access to a company-provided car.
Ability to travel locally on a daily basis to various locations.
Strong time management skills with the ability to prioritize activities and schedules for effective results.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, construction plans, and procedure manuals.
Ability to work independently at multiple locations.
Proficiency in writing routine reports and correspondence.
Ability to report issue status to multiple levels within the organization promptly and accurately.
Capability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Professional appearance and demeanor, and the ability to work well with fellow employees at all times.

Full-time

USD 22.00 - 24.00 per hour

Springfield, Missouri — onsite / in-person

IT Technical Support

Job Description