Microsoft Windows Support Jobs

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1d ago

Technical Support Engineer

DataBank Dallas, TX 🇺🇸 Remote

Dallas, TX

1d ago

Full time Active Directory Cloud Platforms Customer Support

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Job Description

DataBank is hiring for an overnight Technical Support Engineer role in Dallas, TX (remote). In this position, you will serve as a primary technical contact during overnight hours, helping keep customer systems stable through monitoring, incident response, patch management, and scheduled maintenance designed to meet SLA requirements.

What You’ll Do Overnight

Act as the primary point of contact for overnight customer incidents submitted through the DataBank portal or by phone.
Monitor and respond to alarms for both internal and customer systems, including proactive monitoring of production systems for performance issues, failed hardware, alert conditions, and other business-impacting events.
Troubleshoot issues across virtual platforms and virtual infrastructure, including vCenter and vCloud, and perform approved maintenance activities within the VMware environment.
Investigate and resolve network issues related to routing, firewalls, and load balancers, and escalate to Tier 2 when needed.
Complete overnight service requests for account creations and modifications, including Portal accounts, Windows and Linux accounts, email, VPN, DUO, and FTP.
Adjust resources for IaaS and PaaS customers, including RAM, CPU, and disk space, to meet customer requirements.
Execute approved patch management cycles for Windows and Linux server environments during overnight maintenance windows, including OS-level security patches, hotfixes, and cumulative updates using tools such as WSUS, SCCM, or equivalent platforms.
Validate patch deployment success, review system health after patching, and document outcomes for each patching cycle.
Coordinate with the day-shift team and follow the change management process to ensure patching activities are pre-approved and scheduled appropriately.
Identify patch failures or systems requiring remediation, and escalate unresolved issues with full documentation to the next shift.
Maintain patching logs and contribute to monthly compliance reports for customer environments.
Run scheduled maintenance tasks during approved overnight windows, including server reboots, firmware updates, storage provisioning, and configuration changes.
Perform and document decommissioning and provisioning activities for physical and virtual servers as scheduled.
Support backup verification and restore testing using tools such as Veeam, Commvault, or equivalent platforms, escalating failures immediately.
Handle DNS creation and modifications as part of scheduled change requests.
Communicate maintenance activities with customers in advance and provide clear status updates through completion.
Complete shift handoff documentation that summarizes maintenance performed, incidents responded to, and items requiring day-shift follow-up.
Support Microsoft Windows-based server systems and associated technologies, including server clustering, DHCP, DNS, WINS, and DFS.
Maintain and configure Microsoft Active Directory, including users, groups, group policies, replication, interoperability with disparate directory structures, and security methods.
Provide technical assistance to DataBank customers for the support and management of Windows and Linux servers.
Perform ticket escalations to appropriate IT teams within DataBank and coordinate with on-call engineers for critical overnight incidents.
Contribute to team standards, policies, procedures, documentation updates, and runbooks, and identify efficiencies to improve overnight processes.

What You Bring

Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
3+ years of experience in the Information Technology field.
2+ years working with Windows and/or Linux platforms, with ability to troubleshoot network connectivity issues at both the application and server OS level.
2+ years of knowledge of virtual infrastructure technologies, specifically VMware vSphere and vCenter Administration.
Hands-on experience with patch management tools such as WSUS, SCCM, or equivalent, including patch scheduling, compliance reporting, and rollback procedures.
Experience executing scheduled maintenance tasks and change management procedures in an enterprise environment.
Experience managing and configuring Active Directory, including users, groups, group policies, replication services, and folder redirection.
Experience with network monitoring tools (e.g., Zabbix, ScienceLogic, SolarWinds, Nagios).
Experience with routers, switches, firewalls, and load balancers, including knowledge of TCP/IP network administration and troubleshooting.
Experience supporting Microsoft products including SharePoint, Office 365, and SCCM.
Fundamental backup and patching knowledge; familiarity with Veeam or Commvault is a plus.
Understanding of authentication mechanisms, including MFA and the OSI model.
Scripting experience with Python, PHP, or PowerShell is a plus, especially for automating patch or maintenance tasks.
Experience with Ansible is a plus.
Excellent troubleshooting and problem-solving skills, strong written communication for shift handoff documentation, and the ability to prioritize and meet deadlines.
Ability to work independently with minimal supervision during overnight hours.
Reliable and punctual with comfort maintaining a consistent overnight shift schedule.
Superior customer service skills and clear communication with customers during off-hours maintenance activities.
Strong organization and a self-starter who performs well in a structured, process-driven environment within a growing enterprise.

Benefits

Health, Vision and Dental Insurance Packages
Short-Term and Long-Term Disability Insurance
Life Insurance
401k with company match
3 weeks Paid Time Off and Paid Holidays

Schedule

This is a full-time overnight position.
Shift hours and specific days will be discussed during the interview process.
The role requires consistent availability during overnight hours and may include weekend coverage as part of the team’s rotation.

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