IT Support Technician - Tier 2

Component Repair Technologies (CRT) is expanding its Information Technology Department with a full-time IT Support Technician (Tier 2) based onsite in Mentor, OH. This role supports day-to-day technology needs across end-user systems, business applications, and core IT infrastructure while helping keep critical services monitored, secure, and running as expected.

In this position, you will resolve help desk requests, maintain and troubleshoot computers and network components, and support tools that support business operations, including communications, printers, and security-adjacent systems.

What you’ll do

• Follow established safety protocols and company safety policies and procedures to remain fully compliant.
• Provide end-user computer system support for troubleshooting and issue resolution.
• Set up, install, maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
• Troubleshoot and resolve hardware and software issues.
• Train and assist end users with solutions to issues generated through the help desk.
• Maintain, analyze, and troubleshoot network infrastructure.
• Monitor and analyze network usage and performance.
• Recommend upgrades, patches, and services aligned to business strategies and IT projects.
• Perform malware and virus detection, including identification, quarantine, and removal.
• Write and methodically execute batch or PowerShell scripts.
• Provide phone system administration, including wireless VoIP phones.
• Support company security systems administration infrastructure, including facial recognition, HID, and video systems.
• Install, configure, maintain, and troubleshoot printer and multi-function machines.
• Conduct user and/or departmental training.
• Maintain a thorough knowledge base with current information and troubleshooting techniques.
• Maintain appropriate service level agreements (SLAs) for end-user support.

Required experience and qualifications

• 3 years of prior help desk or support position experience.
• Bachelor’s degree in information technology, computer science, or similar, or equivalent and relevant job experience.
• Microsoft A+ or Network+ or Azure Certifications.
• Microsoft 365 administration and applications experience.
• Linux system administration.
• Windows Desktop operating systems including Windows 10 and Windows 11.
• Mobile operating system support such as iOS/Android.
• Working knowledge of the OSI model, switching and routing, and network cabling.
• Microsoft Active Directory experience.
• Familiarity with backup and recovery methods.
• Commitment to continuing education in related fields and technologies.
• Self-motivated, detail-oriented, and able to evaluate priority, impact, and severity.
• Excellent oral, written, and interpersonal skills.
• Strong and methodical troubleshooting skills.
• High regard for customer (end-user) service.
• Ability to work weekends and off-hours when computer usage is low for maintenance, planned outages, or emergencies.
• Ability to read, write, speak, and understand English.
• Must be able to pass a vision test and a fitness-for-duty test.
• Follow general shop safety procedures including occasional use of safety glasses, safety shoes, and hearing protection.
• Occasionally lift, carry, push, or pull up to 10 lbs.
• Able to manually operate various types of office equipment.
• Ability to sit, stand, and walk for extended periods during the day.

Technologies you’ll work with

• Microsoft A+, Network+, Azure Certifications
• Microsoft 365
• Linux
• Microsoft Active Directory
• Windows 10, Windows 11
• iOS, Android
• PowerShell, batch scripts
• Wireless VoIP phones
• Facial recognition, HID, video systems
• Printer and multi-function machines
• OSI model, switching, routing, network cabling

Benefits

• Two health care options, including one fully funded program (no premiums for employee and family) and one traditional employee premium contribution option covering health, vision, and dental.
• Additional programs including short- and long-term disability and life insurance.
• 401k program with company match.
• Continuing education opportunities with tuition reimbursement based on eligibility requirements.
• Traditional PTO via vacation days and personal days.
• Multiple shift opportunities with hourly premiums for off-shifts.
• For additional benefits, visit www.componentrepair.com/careers or www.facebook.com/ComponentRepair.

Component Repair Technologies, Inc. began as a locally family-owned business and has operated in Mentor, OH since 1985, growing into a global leader (500+ employees) in the aerospace MRO sector. In 2025, CRT became a Safran Aircraft Engines company as a Center of Excellence for the repair of large jet engine parts in the Americas.

Equal Opportunity Employer and Affirmative Action: Component Repair Technologies, Inc. is an Equal Employment Opportunity/Affirmative Action Employer (M/F/H/V). CRT is committed to a safe and healthy workplace and has a policy to only hire individuals who do not use drugs, with drug screening prior to hire. Employment opportunities are open to qualified applicants based on job-related experience, knowledge, skills, and abilities, and CRT complies with applicable federal, state, and local equal employment opportunity laws.