IT Support Technician

The PARISH OF CADDO is hiring an IT Support Technician for an onsite role in Shreveport, LA. This position provides essential support for employees and the organization’s information systems, with an hourly salary range of $25 to $45. If you enjoy hands-on problem-solving, working across departments, and keeping technology running smoothly, this role offers the chance to make a direct impact on daily operations.

About the role: You’ll install, configure, maintain, troubleshoot, and repair hardware and software, including user account and access support. You’ll also document technical issues and collaborate with the IS team to resolve more complex problems and escalate when needed.

Responsibilities

• Install, configure, and maintain computer systems, networks, and peripherals to support strong performance.
• Troubleshoot, upgrade, repair, or replace hardware and software components.
• Provide support, training, and guidance to users on how to operate hardware and software tools.
• Maintain good relationships and communication with departments and colleagues.
• Set up new user accounts and profiles, manage access permissions, and handle password-related issues.
• Keep accurate records of technical issues, solutions, and support activity to improve future troubleshooting and service quality.
• Work with other IS team members to resolve complex issues and escalate as necessary.

Requirements

• High School Diploma or GED equivalent is required.
• An Associate’s or Bachelor’s degree in Information Systems or a related field from an accredited college or university is preferred.
• 4 years of job-related experience installing, configuring, troubleshooting, and repairing hardware and software components.
• Familiarity with Microsoft Windows operating systems and Microsoft Office products is required.
• Willingness to extensively troubleshoot and research problems.
• Information Systems industry certifications are a plus, such as A+, Network+, Security+.
• Familiarity with audio/video systems is preferred.
• Ability to communicate effectively, both verbally and in writing, with people at all levels.
• Must have a valid Louisiana Driver’s License.
• Ability to diagnose and resolve technical issues efficiently and effectively.
• Proficiency in hardware and software troubleshooting, network systems, and cloud computing.

Technology Focus

• Microsoft Windows
• Microsoft Office
• Cloud computing
• A+, Network+, Security+ (or similar)

Physical Demands

The physical demands described for this role reflect those typically associated with a business office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.