Windows Endpoint Management

Windows Endpoint Management Support Jobs

2 jobs found

Today

IT Service Desk Representative III

Net Health Pittsburgh, PA 🇺🇸 Remote

Pittsburgh, PA

Today

$25 - $31/hr Full time Senior Active Directory Azure Ad / Entra Id

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Job Description

Net Health is seeking a Level III IT Service Desk Representative to operate as a senior escalation point and drive end-to-end resolution for complex, high-visibility technology issues. This fully remote role supports a distributed workforce and includes ownership across endpoint management, identity and access, Microsoft 365 administration, device patching, and enablement for an enterprise AI environment.

Role overview

Serve as the senior escalation point for the Service Desk, resolving complex, ambiguous, and high-visibility incidents that other representatives cannot close.
Lead end-to-end troubleshooting for hardware, operating system, application, network, and access issues for remote users, including direct support of senior leadership.
Focus on determining root cause and implementing permanent fixes through automation, policy, configuration, and documentation.
Partner with Platform Engineering, Security, and application teams when issues cross team boundaries, including accurate technical detail and impact assessment.
Maintain accurate, well-documented ticket records to support trend analysis, audit evidence, and clean handoffs.

Key responsibilities

Administer Microsoft Intune, including configuration profiles, compliance policies, application packaging and deployment, and Windows Autopilot provisioning.
Administer macOS devices through Intune, covering enrollment, configuration profiles, compliance policies, and troubleshooting to maintain parity with Windows.
Administer the endpoint patching program, including update rings, deployment schedules, exception handling, and remediation for failed devices.
Track and remediate endpoint vulnerabilities in coordination with Security, and report patch compliance against defined targets.
Manage endpoint security tooling (antivirus, EDR, disk encryption, device health attestation) and validate devices meet policy requirements before users reach them.
Coordinate endpoint hardware lifecycle and asset management, including procurement, imaging, deployment, refresh planning, inventory, and secure decommissioning.
Administer Microsoft 365 across Exchange Online, Teams, SharePoint, and OneDrive, including mail flow, retention, external sharing controls, and service health monitoring.
Execute onboarding and offboarding tasks by creating and deactivating user accounts, ensuring access is provisioned correctly on day one and fully revoked on departure day.
Monitor license consumption across platforms and identify right-sizing opportunities that reduce spend without disrupting users.
Administer the enterprise AI platform, including user provisioning and seat allocations.
Provide first-line enablement for employees adopting AI tooling, including onboarding sessions, documentation, and day-to-day guidance.
Support Service Desk Representatives I and II by sharing knowledge, modeling troubleshooting methods, and improving the quality of escalations.
Maintain the knowledge base for supported platforms so resolved issues do not repeat from scratch.
Build and maintain scripting and automation, primarily PowerShell and Microsoft Graph, to reduce manual, repetitive work.
Analyze ticket trends and propose measurable improvements to self-service, deflection, and first-contact resolution.
Help evidence HITRUST and SOC 2 controls, including access reviews, change documentation, and audit requests.
Carry out approved changes to production systems under the direction of the Enterprise Technology Manager.

Requirements

High School diploma or GED required; a technical degree or certification (Microsoft 365 Certified: Endpoint Administrator, Identity and Access Administrator, or ITIL) preferred.
Typically 3 to 5 years of related IT support experience with escalation-level responsibility.
Hands-on administration experience with Microsoft Intune, including policy authoring, application deployment, and Autopilot provisioning.
Hands-on administration experience with Microsoft 365 and Microsoft Entra ID (identity lifecycle, group and license management, MFA).
Demonstrated experience supporting a patching or endpoint compliance program.
Scripting and automation ability using PowerShell and Microsoft Graph, with a bias toward eliminating repetitive work.
Expert-level Windows troubleshooting and hands-on macOS administration in an MDM environment (Intune preferred), plus working MDM knowledge.
Solid networking fundamentals (DNS, DHCP, VPN, Wi-Fi) for a distributed remote workforce.
Clear written and verbal communication and the ability to work directly with senior leadership.
Sound independent judgment regarding risk, urgency, and when to escalate.
Experience supporting a regulated or healthcare environment, with familiarity with HITRUST, SOC 2, or HIPAA control expectations strongly preferred.
Experience administering enterprise AI or other emerging technology platforms is a plus.

Technologies

Microsoft Intune, Windows Autopilot, macOS
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
PowerShell, Microsoft Graph
Microsoft Entra ID (Azure AD), conditional access, MFA
HITRUST, SOC 2, HIPAA
Antivirus, EDR, disk encryption, device health attestation
Windows 11, Windows, MDM
DNS, DHCP, VPN, Wi-Fi
Enterprise AI platform, SSO-integrated SaaS applications
Enterprise service management and ticketing platforms

Location and salary

Location: Pittsburgh, PA (remote)
Salary range: USD $25.00 to $31.25 per hour

Benefits

Work-from-anywhere environment
Unlimited PTO
ComprehensiveBenefitsPackage
EmployeeResourceGroups
CasualDressCode
PrioritizedEmployeeWellness
DiversityAndInclusion
Avoice
NewHireSupport
CareerDevelopment
EducationalAssistance
EmployeeReferralBonus
ProgressiveParentalLeave

Net Health notes that this job description is not all-inclusive and employees may perform other related duties as requested to meet organizational needs.

AI-assisted candidate screening policy

Net Health maintains a zero-tolerance policy for the use of AI tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. The company uses advanced screening methods to detect such practices and reserves the right to disqualify and report candidates who violate this policy.

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2d ago

IT Desktop Support Technician / EUC Engineer (Field Services)

Allied digital service limited New York, NY

New York, NY

2d ago

$38 - $44/hr Contract Active Directory Citrix Virtual Desktop End User Support

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Job Description

Contract role (30 days) in New York, NY providing in-person EUC and field services across corporate offices in Manhattan. You will support a Windows and macOS enterprise environment, working within ITIL-based ServiceNow processes and collaborating with Global Service Desk, EUC/Digital Workplace, and cross-functional IT teams. Shifts run Wed to Sun or Tue to Sat, with hourly pay up to $44/hr all inclusive.

What you’ll do

Deliver end-to-end user support for Windows and macOS across corporate offices in NY 205 and 501 (both buildings are near to each other).
Provide L1 / L1.5 / L2 desktop support, including break-fix, service requests, and proactive support.
Support users desk-side (Smart hands & feet) and remotely using tools such as Citrix / Bomgar and other remote technologies.
Follow ServiceNow ITIL workflows for Incident Management (ticket updates, SLA adherence, escalation) and Service Request Fulfillment, including proper ticket documentation, ownership, accurate assignment, and continuous updates until resolution.
Perform software installation, configuration, troubleshooting, and uninstallation to keep endpoints current and functional.
Support enterprise applications including M365 (Outlook, Teams, OneDrive) plus business applications and retail tools.
Handle endpoint lifecycle activities such as system imaging and re-imaging (Windows via SCCM / Intune / MDT, macOS via Jamf or equivalent).
Support new hire onboarding, device refresh, and decommission, including zero/low-touch provisioning initiatives.
Maintain baseline configurations aligned with PVH endpoint management & security policies.
Support and maintain laptops and desktops, MacBooks, and VDI Macs where applicable.
Support hardware used in retail environments, including printers, scanners, and POS devices.
Maintain CMDB and asset inventory accuracy, and coordinate vendor support and warranty replacements.
Collaborate on OS-level issues, application compatibility, and VDI / remote desktop troubleshooting.
Participate in escalations and cross-functional incidents involving Global Service Desk, EUC / Digital Workplace, and teams across Network, Security, Cloud, and Applications.
Prepare for seasonal workload peaks (finance / retail).

Required experience & knowledge

Desktop support: 3 years (required).
macOS support: 3 years (required).
Strong experience supporting Windows & macOS.
Strong experience with imaging tools: SCCM, Intune, Jamf.
Strong experience in M365 ecosystem.
Working knowledge of ServiceNow ITSM and ServiceNow-based ITIL processes.
Working knowledge of Active Directory / Azure AD.
Working knowledge of VDI (including Citrix / VMware).
Understanding of endpoint security and compliance.
Strong customer handling and communication skills.
Ability to work in an SLA-driven, high-volume environment.
Analytical troubleshooting with an ownership mindset.

Shifts & pay

Shift 1: Wed to Sun, 7am-3pm, $44.00/hr all inclusive
Shift 2: Wed to Sun, 12pm-8pm, $44.00/hr all inclusive
Shift 3: Tue to Sat, 9am-5pm, $38.00/hr all inclusive

Location

In-person at the corporate offices in Manhattan (NY 205 / NY 501).

Tech you’ll use

Windows, macOS, Citrix, Bomgar
ServiceNow (ITIL / ITSM)
M365: Microsoft Teams, Outlook, OneDrive
SCCM, Intune, MDT, Jamf
PVH endpoint management & security policies, CMDB
Active Directory, Azure AD, VDI, VMware, remote desktop / VDI Macs

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Windows Endpoint Management Support Jobs

IT Service Desk Representative III

IT Desktop Support Technician / EUC Engineer (Field Services)

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