Windows Endpoint Management

Windows Endpoint Management Support Jobs

5 jobs found

Today

IT Support Specialist

Bosch Building Technologies LLC Phoenix, AZ

Phoenix, AZ

Today

Full time Active Directory Device Management End User Support

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Job Description

The IT Support Specialist delivers end user technology support to Bosch Building Technologies employees in Phoenix, AZ through helpdesk tickets, hotline assistance, and onsite support for critical issues. The role partners with the IT team to complete projects and improve internal support processes.

Key Responsibilities

Provide exceptional customer support to all employees.
Diagnose and resolve end-user and PC issues.
Complete new hire and separation processes thoroughly each time.
Manage equipment and software inventory, including decommissioning and donation of old equipment.
Maintain documentation for internal IT processes (including new hire and separation).
Develop and update knowledge base articles for frequently requested issues and processes.
Collaborate with the IT Manager, Systems Engineers, and Administrators on assigned projects.
Participate in an on-call rotation to support critical end-user issues.

Required Qualifications

1+ year(s) of experience troubleshooting Windows PC issues.
1+ year(s) of experience providing end user support.
Detail oriented.
Passionate about technology.
Commitment to consistently delivering an excellent end user experience.

Preferred Qualifications

Experience with Active Directory.
Experience with Windows Server OS.
Experience supporting mobile device OS, including Apple iOS.
Experience with Office 365 applications, including Teams, SharePoint, and OneDrive.
Experience with Intune/Autopilot.
Experience with Teams Voice.
Experience supporting virtualization technologies, including VMware Workstation and Oracle VM VirtualBox.
Experience with FreshService.

Technologies

Active Directory
Windows Server OS
Apple iOS
Office 365 Applications (Teams, SharePoint, OneDrive)
Intune/Autopilot
Teams Voice
VMware Workstation
Oracle VM VirtualBox
FreshService

Benefits

Medical
Dental
Vision
Flexible Spending Accounts
401K with company match
Life/AD&D/LTD
Paid Vacation/Sick/Holidays
Employee Assistance Program
Pet Insurance

Work Schedule, On-Call, and Travel

Working hours typically follow Monday-Friday.
Overtime and on-call support may be required when necessary.
Travel requirement: 5%.

Physical Demands

Must be able to effectively communicate, including seeing, hearing, speaking, and writing clearly, to communicate with colleagues and/or customers.
Manual dexterity is required for occasional reaching and lifting of light office objects, and operating office equipment.

Working Conditions

The office is clean, orderly, properly lighted, and ventilated.
Noise levels are considered low to moderate.

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Today

IT Support Technician

Sybex Support Services Inc. Raleigh, NC

Raleigh, NC

Today

Full time Active Directory Device Management Device Provisioning

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Job Description

Sybex Support Services Inc. is hiring an experienced IT Support Technician in Raleigh, NC (onsite) to provide end-user support and manage endpoint systems across Microsoft tooling.

Responsibilities

Deliver L1 desktop support including troubleshooting for Windows 10/11, laptops, desktops, printers, and peripherals
Administer endpoints using Microsoft SCCM (MECM)
- Application deployment
- Patch management
- OS imaging
- Software distribution
Support Microsoft Intune tasks
- Device enrollment
- Compliance policies
- Configuration profiles
- Conditional Access
Work with Windows Autopilot including:
- Device provisioning
- Zero-touch deployment
- Troubleshooting Autopilot failures
Provide support across Active Directory, Azure AD, Office 365, Exchange Online, and MS Teams
Manage user accounts and access, including groups, mailbox support, and license assignment in M365 Admin Center
Troubleshoot network connectivity such as TCP/IP, DNS, DHCP, and VPN
Handle IT Service Management activities via ticketing tools including ServiceNow, Jira, and ManageEngine, with SLA adherence
Provide on-call / backfill support and help ensure minimal downtime

Requirements

SCCM / MECM
Microsoft Intune
Windows Autopilot
Windows 10/11 troubleshooting
OS deployment experience
M365 support knowledge
Active Directory
Azure AD
Autopilot provisioning and troubleshooting
Application packaging and deployment
PowerShell scripting basics
ITIL knowledge
CompTIA A+
Microsoft MD-102 and Microsoft MS-900 certification

Technologies

SCCM, MECM
Microsoft Intune
Windows Autopilot
Windows 10, Windows 11
Active Directory
Azure AD
Office 365, Exchange Online
MS Teams
M365 Admin Center
ServiceNow, Jira, ManageEngine (Service Management)
TCP/IP, DNS, DHCP, VPN
PowerShell
CompTIA A+, Microsoft MD-102, Microsoft MS-900

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2d ago

Desktop Support Analyst (Hardware)

Proteam Solutions Inc. Nashville, TN

Nashville, TN

2d ago

$23 - $25/hr Contract Application Support Azure Ad / Entra Id End User Support

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Job Description

Proteam Solutions Inc. is hiring a Desktop Support Analyst (Hardware) for 100% onsite support in Nashville, TN.

Responsibilities

Re-provision, reimage, and configure enterprise Windows desktop and laptop endpoints.
Enroll and re-enroll Windows devices in Microsoft Intune and troubleshoot device enrollment failures.
Support endpoint deployment workflows, including device setup, configuration, compatibility checks, and readiness validation.
Diagnose and resolve issues across Windows OS, endpoint hardware, applications, and endpoint configuration.
Support endpoint security configuration work, application installation and upgrades, and device compliance troubleshooting.
Review IT service requests, prioritize workload, coordinate case resolution, and escalate complex incidents as needed.
Collaborate with onsite support teams and other IT groups to complete endpoint refresh and deployment projects.
Document provisioning procedures, troubleshooting steps, and ongoing device support activities.

Requirements

Microsoft Intune experience handling Windows endpoint management, enrollment, or device troubleshooting.
Hands-on experience imaging, reimaging, provisioning, or deploying Windows desktop and laptop computers.
Working knowledge of Windows operating systems, endpoint configuration, hardware troubleshooting, and application installation.
Experience diagnosing device setup, operating system, driver, compatibility, and software issues.
Understanding of endpoint security principles, device configuration policies, and enterprise IT support processes.
Strong communication, customer service, organization, and problem-solving skills.

Preferred Qualifications

Experience with Windows Autopilot, Intune enrollment workflows, or automated endpoint provisioning.
Familiarity with Microsoft Entra ID (Azure AD), including device join types and corporate device identity.
Experience with endpoint imaging or deployment tools such as Microsoft Configuration Manager (SCCM/MECM) and MDT (or similar).
Knowledge of device compliance policies, configuration profiles, application deployment, and endpoint security controls.
Experience supporting enterprise endpoint refreshes, device migrations, or large-scale PC deployment initiatives.

Technologies

Microsoft Intune
Windows
Microsoft Configuration Manager (SCCM/MECM)
MDT
Windows Autopilot
Microsoft Entra ID (Azure AD)

Benefits

401(k)
Dental insurance
Flexible schedule
Health insurance

Compensation & Job Details

Pay: USD $23.00 - $25.00 per hour
Job type: Contract
Experience required: 2 years (Computer hardware, Required) and 2 years (Technical support, Required)
Work location: Nashville, TN
Work type: 100% Onsite, In person

Licenses / Certifications

Driver's License (Required)
CompTIA A+ (Required)

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2mo ago

IT Service Desk Representative III

Net Health Pittsburgh, PA 🇺🇸 Remote

Pittsburgh, PA

2mo ago Closed

$25 - $31/hr Full time Senior Active Directory Azure Ad / Entra Id

This position is no longer accepting applications (closed Sep 14, 2026).

Job Description

Net Health is seeking a Level III IT Service Desk Representative to operate as a senior escalation point and drive end-to-end resolution for complex, high-visibility technology issues. This fully remote role supports a distributed workforce and includes ownership across endpoint management, identity and access, Microsoft 365 administration, device patching, and enablement for an enterprise AI environment.

Role overview

Serve as the senior escalation point for the Service Desk, resolving complex, ambiguous, and high-visibility incidents that other representatives cannot close.
Lead end-to-end troubleshooting for hardware, operating system, application, network, and access issues for remote users, including direct support of senior leadership.
Focus on determining root cause and implementing permanent fixes through automation, policy, configuration, and documentation.
Partner with Platform Engineering, Security, and application teams when issues cross team boundaries, including accurate technical detail and impact assessment.
Maintain accurate, well-documented ticket records to support trend analysis, audit evidence, and clean handoffs.

Key responsibilities

Administer Microsoft Intune, including configuration profiles, compliance policies, application packaging and deployment, and Windows Autopilot provisioning.
Administer macOS devices through Intune, covering enrollment, configuration profiles, compliance policies, and troubleshooting to maintain parity with Windows.
Administer the endpoint patching program, including update rings, deployment schedules, exception handling, and remediation for failed devices.
Track and remediate endpoint vulnerabilities in coordination with Security, and report patch compliance against defined targets.
Manage endpoint security tooling (antivirus, EDR, disk encryption, device health attestation) and validate devices meet policy requirements before users reach them.
Coordinate endpoint hardware lifecycle and asset management, including procurement, imaging, deployment, refresh planning, inventory, and secure decommissioning.
Administer Microsoft 365 across Exchange Online, Teams, SharePoint, and OneDrive, including mail flow, retention, external sharing controls, and service health monitoring.
Execute onboarding and offboarding tasks by creating and deactivating user accounts, ensuring access is provisioned correctly on day one and fully revoked on departure day.
Monitor license consumption across platforms and identify right-sizing opportunities that reduce spend without disrupting users.
Administer the enterprise AI platform, including user provisioning and seat allocations.
Provide first-line enablement for employees adopting AI tooling, including onboarding sessions, documentation, and day-to-day guidance.
Support Service Desk Representatives I and II by sharing knowledge, modeling troubleshooting methods, and improving the quality of escalations.
Maintain the knowledge base for supported platforms so resolved issues do not repeat from scratch.
Build and maintain scripting and automation, primarily PowerShell and Microsoft Graph, to reduce manual, repetitive work.
Analyze ticket trends and propose measurable improvements to self-service, deflection, and first-contact resolution.
Help evidence HITRUST and SOC 2 controls, including access reviews, change documentation, and audit requests.
Carry out approved changes to production systems under the direction of the Enterprise Technology Manager.

Requirements

High School diploma or GED required; a technical degree or certification (Microsoft 365 Certified: Endpoint Administrator, Identity and Access Administrator, or ITIL) preferred.
Typically 3 to 5 years of related IT support experience with escalation-level responsibility.
Hands-on administration experience with Microsoft Intune, including policy authoring, application deployment, and Autopilot provisioning.
Hands-on administration experience with Microsoft 365 and Microsoft Entra ID (identity lifecycle, group and license management, MFA).
Demonstrated experience supporting a patching or endpoint compliance program.
Scripting and automation ability using PowerShell and Microsoft Graph, with a bias toward eliminating repetitive work.
Expert-level Windows troubleshooting and hands-on macOS administration in an MDM environment (Intune preferred), plus working MDM knowledge.
Solid networking fundamentals (DNS, DHCP, VPN, Wi-Fi) for a distributed remote workforce.
Clear written and verbal communication and the ability to work directly with senior leadership.
Sound independent judgment regarding risk, urgency, and when to escalate.
Experience supporting a regulated or healthcare environment, with familiarity with HITRUST, SOC 2, or HIPAA control expectations strongly preferred.
Experience administering enterprise AI or other emerging technology platforms is a plus.

Technologies

Microsoft Intune, Windows Autopilot, macOS
Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
PowerShell, Microsoft Graph
Microsoft Entra ID (Azure AD), conditional access, MFA
HITRUST, SOC 2, HIPAA
Antivirus, EDR, disk encryption, device health attestation
Windows 11, Windows, MDM
DNS, DHCP, VPN, Wi-Fi
Enterprise AI platform, SSO-integrated SaaS applications
Enterprise service management and ticketing platforms

Location and salary

Location: Pittsburgh, PA (remote)
Salary range: USD $25.00 to $31.25 per hour

Benefits

Work-from-anywhere environment
Unlimited PTO
ComprehensiveBenefitsPackage
EmployeeResourceGroups
CasualDressCode
PrioritizedEmployeeWellness
DiversityAndInclusion
Avoice
NewHireSupport
CareerDevelopment
EducationalAssistance
EmployeeReferralBonus
ProgressiveParentalLeave

Net Health notes that this job description is not all-inclusive and employees may perform other related duties as requested to meet organizational needs.

AI-assisted candidate screening policy

Net Health maintains a zero-tolerance policy for the use of AI tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. The company uses advanced screening methods to detect such practices and reserves the right to disqualify and report candidates who violate this policy.

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2mo ago

IT Desktop Support Technician / EUC Engineer (Field Services)

Allied digital service limited New York, NY

New York, NY

2mo ago Closed

$38 - $44/hr Contract Active Directory Citrix Virtual Desktop End User Support

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

Contract role (30 days) in New York, NY providing in-person EUC and field services across corporate offices in Manhattan. You will support a Windows and macOS enterprise environment, working within ITIL-based ServiceNow processes and collaborating with Global Service Desk, EUC/Digital Workplace, and cross-functional IT teams. Shifts run Wed to Sun or Tue to Sat, with hourly pay up to $44/hr all inclusive.

What you’ll do

Deliver end-to-end user support for Windows and macOS across corporate offices in NY 205 and 501 (both buildings are near to each other).
Provide L1 / L1.5 / L2 desktop support, including break-fix, service requests, and proactive support.
Support users desk-side (Smart hands & feet) and remotely using tools such as Citrix / Bomgar and other remote technologies.
Follow ServiceNow ITIL workflows for Incident Management (ticket updates, SLA adherence, escalation) and Service Request Fulfillment, including proper ticket documentation, ownership, accurate assignment, and continuous updates until resolution.
Perform software installation, configuration, troubleshooting, and uninstallation to keep endpoints current and functional.
Support enterprise applications including M365 (Outlook, Teams, OneDrive) plus business applications and retail tools.
Handle endpoint lifecycle activities such as system imaging and re-imaging (Windows via SCCM / Intune / MDT, macOS via Jamf or equivalent).
Support new hire onboarding, device refresh, and decommission, including zero/low-touch provisioning initiatives.
Maintain baseline configurations aligned with PVH endpoint management & security policies.
Support and maintain laptops and desktops, MacBooks, and VDI Macs where applicable.
Support hardware used in retail environments, including printers, scanners, and POS devices.
Maintain CMDB and asset inventory accuracy, and coordinate vendor support and warranty replacements.
Collaborate on OS-level issues, application compatibility, and VDI / remote desktop troubleshooting.
Participate in escalations and cross-functional incidents involving Global Service Desk, EUC / Digital Workplace, and teams across Network, Security, Cloud, and Applications.
Prepare for seasonal workload peaks (finance / retail).

Required experience & knowledge

Desktop support: 3 years (required).
macOS support: 3 years (required).
Strong experience supporting Windows & macOS.
Strong experience with imaging tools: SCCM, Intune, Jamf.
Strong experience in M365 ecosystem.
Working knowledge of ServiceNow ITSM and ServiceNow-based ITIL processes.
Working knowledge of Active Directory / Azure AD.
Working knowledge of VDI (including Citrix / VMware).
Understanding of endpoint security and compliance.
Strong customer handling and communication skills.
Ability to work in an SLA-driven, high-volume environment.
Analytical troubleshooting with an ownership mindset.

Shifts & pay

Shift 1: Wed to Sun, 7am-3pm, $44.00/hr all inclusive
Shift 2: Wed to Sun, 12pm-8pm, $44.00/hr all inclusive
Shift 3: Tue to Sat, 9am-5pm, $38.00/hr all inclusive

Location

In-person at the corporate offices in Manhattan (NY 205 / NY 501).

Tech you’ll use

Windows, macOS, Citrix, Bomgar
ServiceNow (ITIL / ITSM)
M365: Microsoft Teams, Outlook, OneDrive
SCCM, Intune, MDT, Jamf
PVH endpoint management & security policies, CMDB
Active Directory, Azure AD, VDI, VMware, remote desktop / VDI Macs

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Windows Endpoint Management Support Jobs

IT Support Specialist

IT Support Technician

Desktop Support Analyst (Hardware)

IT Service Desk Representative III

IT Desktop Support Technician / EUC Engineer (Field Services)

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