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Bosch Building Technologies LLC

IT Support Specialist

Bosch Building Technologies LLC
Phoenix, AZ Full time Posted 5h ago
Active Directory Device Management End User Support Endpoint Management Freshservice Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) It Service Management ITSM Microsoft 365 Microsoft Intune Mobile Device Management Office 365 Onsite Service Management Technical Support Windows Windows Endpoint Management Windows Support
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Job Description

The IT Support Specialist delivers end user technology support to Bosch Building Technologies employees in Phoenix, AZ through helpdesk tickets, hotline assistance, and onsite support for critical issues. The role partners with the IT team to complete projects and improve internal support processes.

Key Responsibilities

  • Provide exceptional customer support to all employees.
  • Diagnose and resolve end-user and PC issues.
  • Complete new hire and separation processes thoroughly each time.
  • Manage equipment and software inventory, including decommissioning and donation of old equipment.
  • Maintain documentation for internal IT processes (including new hire and separation).
  • Develop and update knowledge base articles for frequently requested issues and processes.
  • Collaborate with the IT Manager, Systems Engineers, and Administrators on assigned projects.
  • Participate in an on-call rotation to support critical end-user issues.

Required Qualifications

  • 1+ year(s) of experience troubleshooting Windows PC issues.
  • 1+ year(s) of experience providing end user support.
  • Detail oriented.
  • Passionate about technology.
  • Commitment to consistently delivering an excellent end user experience.

Preferred Qualifications

  • Experience with Active Directory.
  • Experience with Windows Server OS.
  • Experience supporting mobile device OS, including Apple iOS.
  • Experience with Office 365 applications, including Teams, SharePoint, and OneDrive.
  • Experience with Intune/Autopilot.
  • Experience with Teams Voice.
  • Experience supporting virtualization technologies, including VMware Workstation and Oracle VM VirtualBox.
  • Experience with FreshService.

Technologies

  • Active Directory
  • Windows Server OS
  • Apple iOS
  • Office 365 Applications (Teams, SharePoint, OneDrive)
  • Intune/Autopilot
  • Teams Voice
  • VMware Workstation
  • Oracle VM VirtualBox
  • FreshService

Benefits

  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • 401K with company match
  • Life/AD&D/LTD
  • Paid Vacation/Sick/Holidays
  • Employee Assistance Program
  • Pet Insurance

Work Schedule, On-Call, and Travel

  • Working hours typically follow Monday-Friday.
  • Overtime and on-call support may be required when necessary.
  • Travel requirement: 5%.

Physical Demands

  • Must be able to effectively communicate, including seeing, hearing, speaking, and writing clearly, to communicate with colleagues and/or customers.
  • Manual dexterity is required for occasional reaching and lifting of light office objects, and operating office equipment.

Working Conditions

  • The office is clean, orderly, properly lighted, and ventilated.
  • Noise levels are considered low to moderate.

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