Associate IT Support & Service Analyst

Ruan Transportation Management Systems is hiring a full-time Associate IT Support & Service Analyst to support teams from an onsite location in Des Moines, IA. This role centers on evaluating, troubleshooting, and resolving entry-level IT support needs, while also helping to keep IT requests and technical information organized and up to date.

In addition to day-to-day support, the position includes an on-call rotation outside core hours. You will document solutions, assist with fulfillment of IT requests, and collaborate with teammates through ongoing technical cross-training as part of established career development.

What you’ll do

• Troubleshoot, resolve, and escalate IT issues; fulfill IT requests.
• Create and maintain accurate records and technical documentation.
• Support team capabilities through technical cross-training.
• Complete other specialized tasks aligned with established career development plans.

What you bring

• Education: High School Diploma/GED (or equivalent work experience).
• Experience: Customer service experience or relevant IT certifications.
• Ability to commit to Ruan’s value statement by acting with integrity in everything you do.
• Ability to meet behavioral expectations and perform in alignment with guiding principles: safety, people, customer, performance, and continuous improvement.
• Technical foundation: Basic knowledge of hardware, software, networking, database, and web applications, along with customer service skills.

Benefits

• Medical
• Dental
• Vision
• Disability
• Life
• 401k
• Paid Time off