CAM – Technical Support Representative

Work remotely from Colorado while supporting commercial and residential flooring cleaning and maintenance across job sites. In this CAM Technical Support Representative role at Shaw Industries Group, Inc., you will deliver technical expertise, training, and field support for Shaw products. The position is designed for people who enjoy solving real-world problems, teaching best practices, and leaving behind resources that help others succeed.

Responsibilities

• Provide industry-leading expertise in the cleaning and maintenance of commercial and residential flooring products in a highly professional manner across relevant end-use environments.
• Apply knowledge of cleaning and maintenance processes, including product characteristics, chemicals, and equipment.
• Support sales representatives through training, projects, and product performance guidance.
• Deliver technical support and training to the professional carpet and floor cleaning industry, including commercial and residential businesses, the janitorial supply industry, and other facility management-related groups.
• Lead cleaning and maintenance training for new-hire sales representatives.
• Serve as a technical resource at trade shows, providing training, demonstrations, and guidance.
• Act as an inspector for field project situations: analyze issues, recommend corrective action, and demonstrate solutions when needed in front of the customer.
• Prepare and promptly file inspection reports, product reviews/testing, and related documentation.
• Approach field situations as training opportunities to resolve the immediate issue and equip others to handle future problems.
• Discuss cleaning and maintenance techniques in detail and defend recommendations verbally and in writing, including in difficult situations.
• Develop technical literature for Shaw products, including technical bulletins and maintenance videos, and provide sign-off in the Shaw warranty process.
• Conduct cleaning studies, including evaluating and testing cleaning chemicals and new cleaning machines and equipment, and plan and conduct cleaning trials.

Requirements

• High School Diploma or GED.
• Minimum 3 years of commercial and residential cleaning and maintenance experience.
• Extensive understanding of commercial and residential cleaning and maintenance processes, methods, equipment, chemicals, and techniques.
• Strong public speaking, teaching, and training skills with the ability to communicate with a wide range of audiences verbally and in writing (including customers, installers, sales personnel, and general contractors).
• Leadership, professionalism, and ability to maintain confidentiality of sensitive, interdepartmental, and proprietary information.
• Self-motivated with strong organization and time management.
• Remote role requiring 60–80% weekly travel to job sites.
• Ability to travel by car and air unassisted and adapt to sudden schedule changes.
• Ability to perform floor cleaning and maintenance from a standing or kneeling position (with proper-fitting knee pads); work may be strenuous depending on the technique.
• Ability to bend, stoop, squat, reach, and manipulate cleaning equipment and materials.
• Ability to lift and carry up to 100 pounds.
• Work environments may include spaces from 40–95°F, with exposure to light dust and spot-cleaning solvents; work hours may fall outside normal daytime hours.
• Resilient cleaning and maintenance experience and/or professional certifications (preferred).
• Carpet cleaning and maintenance experience and/or professional certifications (preferred).

Shift

• 8 Hr non-rotating shift
• Hrs fall to in punch day (observed calendar), shift starts AM