Computing Specialist II/IT Support Specialist

Boulder County’s 20th Judicial District Attorney’s Office is seeking a part-time Computing Specialist II/IT Support Specialist (0.5 FTE) to support end users through the design, installation, and ongoing management of countywide PC and software environments. This is an exempt role focused on day-to-day IT assistance, system administration, and reliable service across desktops, applications, operating systems, telephone support, and the network environment.

The position is based onsite in Boulder County with a schedule of 20 hours per week, Monday through Friday, plus periodic weekend or evening duties. Employees are expected to be in the office 2 1/2 days per week, with no remote work component.

What You’ll Do

• Assess computer needs across the District Attorney’s Office and recommend appropriate hardware and software.
• Install and update desktop hardware and software, including operating systems, applications, peripherals, networking equipment, and system enhancements.
• Provide technical support and information to end users and research technology topics when needed.
• Ensure system patching, including security updates, to help maintain a secure computing environment.
• Deliver routine training to individual employees on specific software or hardware.
• Configure, maintain, and inventory hardware resources.
• Review new software for compatibility with existing software and systems.
• Diagnose and resolve software and hardware problems.
• Organize and prepare technical documentation for complex software products, hardware, components, and tools.
• Coordinate with the Boulder County Information Technology Department for software and hardware upgrades and new product implementations.
• Manage calls and service requests in line with departmental goals while providing exceptional customer service.
• Maintain documentation related to all tasks.
• Perform related work as required, and may be reassigned in emergency situations.

Required Qualifications

• Minimum 4 years of combined education and experience.
• Criminal background investigation with fingerprinting (a job offer is contingent on passing).
• Must have a valid driver’s license (Colorado driver’s license required within 90 days of employment).
• Thorough knowledge of Microsoft operating systems, utilities, and system tools/resources.
• Thorough knowledge of Office 365, SharePoint, Microsoft Teams, and hardware management.
• Thorough knowledge of supported hardware and software systems, with ability to troubleshoot and resolve a variety of technical problems.
• Ability to communicate technical procedures to non-technical personnel both orally and in written form.
• Ability to handle multiple projects, requiring good communication skills and the ability to multitask.
• Ability to work with and maintain strong communication with management, employees, other departments, agencies, vendors, and the public to meet IT needs.

Technologies

• Microsoft operating systems
• Microsoft utilities
• Office 365
• SharePoint
• Microsoft Teams
• Hardware management
• Operating system and applications

Benefits

• Comprehensive health plan options with vision and dental coverage.
• 12 weeks Paid Caregiver leave.
• Family-forming benefits including infertility treatment, adoption, and surrogacy reimbursements.
• Breastfeeding-friendly work environment and an infants-at-work policy.
• Access to LifeMart and Benefits Hub discount resources, including discounts on childcare centers, event tickets, travel, and more.
• Access to a nationally-recognized wellness program and an Employee Assistance Program.
• PERA 401k, and Social Security retirement plans.
• Additional Life and Disability Insurance, Critical Illness and Accidental Insurance.
• County-paid tuition assistance, and eligibility for PSLF (Public Service Loan Forgiveness).
• Free EcoPass and Hospital Indemnity.
• ID Theft Protection, Pet Insurance.
• 8 Hours of Paid Public Service Leave and generous paid time off.
• PERA contributions: Employer contribution to Social Security of 7.65% of salary; Employer contribution to PERA (Local Government Division) of 15.80% for most county employees.
• Generous paid time off including holidays, vacation, and medical leave.

Classification: Computing Specialist II is the journey level classification in the Computing Specialist series. This role performs complex technical duties in the design, installation, and management of countywide personal computers, applications, operating systems, telephone support, and the network environment, with discretionary judgment on matters of significance. Boulder County requires employees to reside in the state of Colorado as of the first day of work. Salary range: $35,214 to $50,695 per year, with a hiring range of $35,214 to $40,000.