IT Support Specialist

The Florida Middle District Court is seeking an IT Support Specialist to provide reliable technology support to users, computer systems, networks, and software applications. This onsite role in Tampa supports the U.S. District Court, Middle District of Florida, with help desk coverage, system monitoring, troubleshooting, and collaboration across divisions. You will also support Microsoft 365 tools, mobile and Apple operating systems, and courtroom audio-visual and evidence presentation systems.

What you’ll do

• Deliver help desk and technical support for IT equipment, systems, and end users.
• Monitor and maintain day-to-day IT operations to support system reliability.
• Install, configure, and troubleshoot hardware and software for court technology needs.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and OneNote.
• Support mobile devices (phones, tablets, laptops) and Apple operating systems including iOS and macOS.
• Maintain and support courtroom audio-visual equipment and evidence presentation systems.
• Collaborate with IT staff across divisions to standardize systems and practices.
• Maintain documentation for user guides, systems, and applications.
• Manage the IT inventory lifecycle, including logistics, receiving, tracking, data entry, and deployment.
• Assist with IT project implementation, integration, and system improvements.
• Build awareness of judiciary security standards and policies, and comply with requirements related to system security, data integrity, and confidentiality.
• Translate business needs into technical solutions.
• Perform other duties as assigned.

What you bring

• Knowledge of IT systems, hardware, software, and data communications.
• Understanding of LAN/WAN networking and cybersecurity principles (experience preferred).
• Ability to analyze and resolve complex technical problems.
• Strong interpersonal communication and customer service skills, both in writing and in person.
• Ability to work effectively in a team or independently, prioritize tasks, and make technical conclusions using methodical evaluation.
• Capability to manage multiple tasks in a fast-paced environment.
• Ability to learn court policies and procedures while adhering to confidentiality requirements.
• Strong organizational skills with attention to detail and follow-through, including the ability to handle multiple assignments with frequent interruptions.
• Expectation of an explicit troubleshooting methodology for technical problem solving and research.
• Microsoft Office 365 certification preferred; CompTIA A+ and Net+ certifications preferred.
• Excellent customer service skills, with the ability to serve a wide variety of users tactfully and maintain professionalism.
• Ability to maintain confidentiality, exercise sound judgment, and support a professional work demeanor and work ethic.
• Ability to independently prioritize and complete assigned tasks with minimal supervision, while proactively identifying additional work and opportunities to provide support.
• Strong attention to detail, adherence to instructions and established procedures, and commitment to producing accurate, organized, thorough work aligned with departmental standards.

Technologies

• Microsoft 365, Outlook, Teams, SharePoint, OneDrive, OneNote
• iOS, macOS
• LAN/WAN
• Microsoft Office 365
• CompTIA A+, Net+

Location: Tampa, FL (onsite)
Compensation: USD 59,732 to 97,098 per year