Customer and Technical Support

The role centers on training and supporting Crown Data Systems customers, working closely with clients and internal staff to ensure effective use of Crown tools and solutions.

Responsibilities

• Acquire understanding of how customers operate and how Crown delivers tools and solutions to support their business needs.
• Assist with customer training sessions.
• Respond to technical or business inquiries from customers using Crown's software tools.
• Aid in troubleshooting new Crown products.

Requirements

• Comfortable engaging directly with customers at varying levels of sophistication.
• Collaborative by nature and able to work effectively with others.
• Motivated with a proactive approach to learning and solving customer problems.

Technologies

• Windows
• Microsoft Azure
• Application Insights

Benefits

• 401(k)
• Health insurance
• Paid time off
• Professional development assistance

Company Description

Crown Data Systems has been providing the transportation industry with leading-edge software and support solutions since 1999.

Job Summary

We are seeking a staff member who will help us train and support our customers. This is a multi-faceted role that requires close collaboration with customers and with other staff members.

Job Type

Full-time

Pay

USD 21.00 - 27.50 per hour

Location

Cheektowaga, NY 14227 (Preferred; onsite)

Ability to Commute

Cheektowaga, NY 14227 (Required)

Ability to Relocate

Relocate before starting work (Preferred) to Cheektowaga, NY 14227

Work Location

In person