Customer Service / Tech Support Rep – Tech Products

This remote role supports Concentrix as a customer service and technical support representative for tech products, operating from a home office in Nebraska. You will assist customers, troubleshoot hardware and software issues, and deliver professional, reliable support with a strong emphasis on service quality.

Responsibilities

• Serve as the primary contact for customers, delivering courteous, expert assistance for products and services, including troubleshooting and technical support
• Handle inbound inquiries following a defined call flow to ensure consistent service quality
• Diagnose and resolve hardware, software, and product related issues
• Record and retrieve case details in relevant databases for accurate tracking
• Approach each interaction with strong problem solving and resolution focus
• Maintain broad knowledge of client products and services across devices such as smartphones, tablets, computers, and wearables; familiarity with iOS and MacOS or similar platforms is preferred
• Deliver expert customer experiences with a positive and professional demeanor

Requirements

• Minimum 1 year of customer service experience
• High school diploma or GED
• Strong focus on building lasting customer relationships
• Comfort with technology and the ability to explain it clearly
• A quiet, distraction-free home workspace
• Proficient in fast paced multi-tasking with solid problem solving skills
• Eagerness to learn new technologies
• Strong problem solving with the ability to ask targeted questions to reach a resolution
• Solid computer navigation skills and general PC knowledge
• Availability to work during Hours of Operation: 8:00 a.m. to 11:30 p.m. EST, Monday to Sunday; schedule rotates every 3 months based on performance
• Desktop or laptop for PC and internet testing; a work computer will be provided
• High speed internet (no wireless hotspots or satellite) and a smartphone; minimum 10 Mbps upload and 10 Mbps download
• Reside in the United States with a valid U.S. address

Technologies

• iOS
• MacOS

Benefits

• The base salary for this position is $17.31/hr. Pay will not be below the applicable minimum wage. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies. Eligible employees also receive medical, dental, and vision insurance, an employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay early when desired
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Networking opportunities through organized groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity, Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners
• Mentorship programs supporting career development
• Work from home convenience
• Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
• Celebrations for events such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, and #MyOneEarthPromise