Nebraska

Support Jobs in Nebraska

5 jobs found

Include remote jobs

14d ago

Customer Service / Tech Support Rep – Tech Products

Concentrix Nebraska 🇺🇸 Remote

Nebraska

14d ago

$17 - $17/hr Full time Application Support Computer Skills Contact Center

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Job Description

This remote role supports Concentrix as a customer service and technical support representative for tech products, operating from a home office in Nebraska. You will assist customers, troubleshoot hardware and software issues, and deliver professional, reliable support with a strong emphasis on service quality.

Responsibilities

Serve as the primary contact for customers, delivering courteous, expert assistance for products and services, including troubleshooting and technical support
Handle inbound inquiries following a defined call flow to ensure consistent service quality
Diagnose and resolve hardware, software, and product related issues
Record and retrieve case details in relevant databases for accurate tracking
Approach each interaction with strong problem solving and resolution focus
Maintain broad knowledge of client products and services across devices such as smartphones, tablets, computers, and wearables; familiarity with iOS and MacOS or similar platforms is preferred
Deliver expert customer experiences with a positive and professional demeanor

Requirements

Minimum 1 year of customer service experience
High school diploma or GED
Strong focus on building lasting customer relationships
Comfort with technology and the ability to explain it clearly
A quiet, distraction-free home workspace
Proficient in fast paced multi-tasking with solid problem solving skills
Eagerness to learn new technologies
Strong problem solving with the ability to ask targeted questions to reach a resolution
Solid computer navigation skills and general PC knowledge
Availability to work during Hours of Operation: 8:00 a.m. to 11:30 p.m. EST, Monday to Sunday; schedule rotates every 3 months based on performance
Desktop or laptop for PC and internet testing; a work computer will be provided
High speed internet (no wireless hotspots or satellite) and a smartphone; minimum 10 Mbps upload and 10 Mbps download
Reside in the United States with a valid U.S. address

Technologies

iOS
MacOS

Benefits

The base salary for this position is $17.31/hr. Pay will not be below the applicable minimum wage. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies. Eligible employees also receive medical, dental, and vision insurance, an employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay early when desired
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Networking opportunities through organized groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners
Mentorship programs supporting career development
Work from home convenience
Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
Celebrations for events such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, and #MyOneEarthPromise

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17d ago

Customer Service Representative/Technical Support

Pure and Secure, LLC Lincoln, NE

Lincoln, NE

17d ago

$19 - $21/hr Full time Contact Center Customer Service Customer Support

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Job Description

Pure and Secure, LLC invites a Customer Service Representative with technical support responsibilities to join the onsite team in Lincoln, Nebraska. This role handles inbound calls and emails, troubleshoots residential products, processes parts orders, and delivers both customer and technical support.

Responsibilities

Answer incoming phone calls and emails
Fulfill parts orders
Handle warranty claims & customer returns
Trouble shoot current residential product models
Provide technical advice
Handle customer complaints and seek to find a solution
Monitor common service issues and trends
Give shipping information to issue call tags
Print pick tickets and order entry
Assign ship dates for orders based on product availability and input from Purchasing
Prepare reports for management upon request
Provide expedited follow-up to ensure timely delivery
Offer suggestions for improved customer service
Possible training on older model distillers
Other duties as may be required

Requirements

The following qualifications are expected for this role:

A college degree or equivalent
or 3 years experience in Technical and Customer Service
Proficiency in Microsoft Office software
Proficiency in Macola preferred but training available
Ability to interface with people effectively
Multi-tasking abilities essential
Must be a team player

Technologies

Microsoft Office
Macola

Benefits

Medical, Dental, and Vision Insurance
401K Program with discretionary Employer match
Paid Holidays
Vacation and sick time
Flexible schedule
Paid time off

Salary

USD 19.00 - 21.00 per hour

Job Type

Full-time

Location

Lincoln, NE 68524 (Preferred)

Ability to Commute

Lincoln, NE 68524 (Preferred)

Work Location

In person

Application Questions

Have you ever been convicted of a felony? If yes, please explain.
Will you need any reasonable accommodations to perform the essential functions of this job?

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19d ago

IT Help Desk Support I

West Gate Bank Lincoln, NE

Lincoln, NE

19d ago

Full time Active Directory Cisco Computer Skills

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Job Description

IT Help Desk Support I provides first line technical assistance to bank staff, handling troubleshooting, account provisioning, security tasks, and end-user device management.

Responsibilities

Serve as the initial point of contact for West Gate Bank employees seeking technical assistance via phone, support tickets, or email.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Create step-by-step training materials with screen captures for client and internal documentation.
Help monitor and maintain system security and implement security procedures as appropriate.
Provide technical guidance to staff and investigate problems arising from unusual causes or data errors.
Escalate application problems and inform bank personnel of updates and procedure changes.
Monitor the bank's application programs for proper use, potential efficiencies, and improved customer service.
Perform user account provisioning, deactivation, and modifications in Active Directory and identity systems.
Support password resets, MFA enrollment, and role-based access controls.
Identify and report suspicious activity, phishing attempts, or potential security incidents.
Deploy, configure, and maintain end-user devices using endpoint management tools such as Intune and NinjaOne.
Assist with patching, updates, and asset inventory tracking.
Other duties may be assigned.

Requirements

Information Technology Services: 2 years (required)

Technologies

Intune
NinjaOne
Active Directory
Microsoft Server operating systems
Microsoft Office 365
SharePoint
Teams
PowerShell
Jack Henry Silverlake
Cisco
Zoom Phone

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Hours of Work

Full time. Typical hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional exceptions.
Approximately once per month, the schedule transitions to a four-day, 10-hour workweek (7:00 a.m. to 5:30 p.m., Monday through Thursday).
During that rotation, the employee will be on call for the preceding weekend.

Primary Job Purpose

The role requires thorough knowledge of the bank’s data network and core system applications, with the ability to create and maintain an IT environment that complies with regulatory and security standards.

Job Specifications

Work Direction: Reports to the Senior Systems Engineer.
Accountability: Access to personally identifiable information and highly confidential financial data; requires utmost discretion and confidentiality.
Work Relationship: Daily contact with technology vendors and bank employees via phone, in person, electronic, and written communication; communicate clearly and pleasantly.
Supervision: No supervisory responsibilities.

Affirmative Action

Equal Opportunity Employer Veterans/Disabled

Qualifications

Education: Associate’s degree in computer science orBA in Information Technology or a similar relevant field preferred.
Experience: Minimum 2 years’ experience in Information Technology services preferred.
Experience: Microsoft Server operating systems administration experience.
Experience: Microsoft Office 365, SharePoint, and Teams systems administration experience.
Experience: PowerShell scripting is preferred but not required.
Experience: Jack Henry Silverlake experience preferred but not required.
Experience: Cisco network, switching, and routing experience preferred but not required.
Experience: Zoom Phone and Call Center experience preferred but not required.
Experience: Hands-on experience diagnosing and resolving basic technical issues.
Experience: Excellent communication and interpersonal skills.

Location and Work Setting

Onsite position based in Lincoln, Nebraska (ZIP 68516).

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29d ago

Help Desk Associate

University of Nebraska System Omaha, NE

Omaha, NE

29d ago

$43k+/yr Full time Application Support Computer Skills Contact Center

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Job Description

Benefits and culture you can count on
The University of Nebraska System offers a flexible benefits program you can tailor to your needs, plus paid vacation and sick leave alongside 13 paid holidays. You and your dependents qualify for an employee and dependent tuition benefit across NU campuses, and there is immediate vesting of pre-tax retirement benefits. The Help Desk Associate role is based on-site in Omaha, NE, within a major public research university that values collaboration, integrity, and a commitment to higher learning.

Responsibilities

Provide initial support for technical inquiries received via phone, email, and messaging applications.
Assess the nature of problems and resolve basic support issues.
Troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones.
Log or record support tickets and cases.
Utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other university departments.
Transfer more complex issues to second-level support for internal customers.
Quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems.
Demonstrate a strong track record of customer service.
Uphold ITS core principles of exceptional collaboration and communication, a drive to succeed, a passion for higher learning, and integrity in actions.

Requirements

High School education or GED
1 year of customer facing computing support or customer service experience
Knowledge and/or experience with Windows or Mac computer systems
Proven customer service skills
Knowledge of the Microsoft Office suite
Knowledge of network connectivity procedures
Equivalent combination of education and experience may be considered

Technologies

Incident management tools
Remote management tools
System management tools
University Identity Management tools
Student information systems
University monitoring tools
University Enterprise Systems
Microsoft Office suite
Windows
macOS

Preferred Qualifications

Two years post-secondary coursework

Additional Information

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness. They should exhibit high ethical standards, be proficient in managing time and competing priorities, and be responsive and committed to supporting and motivating staff. They align with the ideals of a major public research university.

Special Instructions

Sponsorship will not be offered for this position.
This position is on-site in Omaha, NE and is not eligible for alternative worksite arrangements.

Information at a Glance

Req Id: 2213
Campus Name: University of Nebraska System (UNOP)
Org Unit: IT Client Services UNCA
Job Location: Omaha, NE 68182
Application Review Date: 4/24/26
Open Until Filled: Yes
Advertised Salary: Minimum of $42,700
Job Type: Full-Time
Worksite Eligibility: On-site
Benefits Eligible: Yes

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30d ago

Help Desk Technician/Building Support Split

Omaha Public Schools Omaha, NE

Omaha, NE

30d ago

$82k+/yr Full time Application Support Customer Service Customer Support

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Job Description

Provide technical assistance and support to district users through phone, email, in-person, and remote help, focusing on Apple Mac/iOS and Windows environments and incident/ticket resolution.

Responsibilities

Assist school and district staff by pursuing and maintaining Apple Certified Mac and iOS Technician designations.
Provide user support via Helpdesk tickets, email, remote access, and in-person interactions across diverse school environments.
Help users troubleshoot basic computer and network problems, answer questions on productivity applications, monitor ticket status, and deliver solutions to assist IMS in resolving future requests.
Troubleshoot and resolve issues related to software applications, peripherals, and mobile device management, escalating to subject matter experts when needed.

Additional Duties

Performs other related tasks as assigned by the supervisor and central office administrators as designated by the Superintendent.

Requirements

Bachelor's degree in Information Management Systems, Technology, or a related field (minimum requirement).
Experience with Windows 10/11, macOS, iPadOS, and iOS; proficiency with MS Office and Office 365.
Ability to obtain and maintain Apple Certified Technician status in Mac and iOS platforms.
Experience using a troubleshooting ticketing system is preferred.
Experience with TCP/IP networking and using virtual network remote control is preferred.
Proven experience with Apple and PC hardware and software troubleshooting processes.
Experience working with Apple Global Service Exchange.
Experience supporting end users in a networked environment, including wireless connectivity.
Analytical and investigative skills with a structured approach to problem solving.
Outstanding customer service abilities and strong verbal and written communication.
Strong interpersonal, verbal, and written communication skills along with solid organizational abilities.
Experience delivering end-user application training and ongoing support.
Ability to work effectively in a team environment.
Maintains an excellent work attendance record, with punctuality and reliability.

Technologies

macOS, iPadOS, iOS
Windows 10, Windows 11
Office 365, MS Office
Apple Global Service Exchange
TCP/IP networking, Wireless networking
Virtual network remote control
Mobile Device Management

Equipment

Ability to use Mac, iOS, and Windows platforms along with various applications; comply with OPS equipment use guidelines.

Travel

Local travel between school sites may be required.

Physical and Mental Demands, Work Hazards

Standard office environment with occasional overtime as job demands require.
Strong organization, time management, communication, and interpersonal skills.
Ability to read and interpret written materials and visual displays.
Frequent standing/walking during the work shift; ability to bend, kneel, stoop, and balance as needed.
Additional demands may be requested by the Supervisor.

Interrelations

Engages with district personnel, customers, and vendors.
Works under direct supervision of the department supervisor to complete day-to-day tasks.
Interacts with a diverse population, requiring tact and diplomacy in all situations.
Responds to customer needs with a positive attitude and delivers quick, professional service to internal and external customers.

Employee Punctuality and Appearance

All assigned duties and scheduled hours are expected to be fulfilled unless leave is approved.
Any deviation from assigned hours requires prior approval from the supervisor or building administrator.
Dress should reflect a positive image of Omaha Public Schools and be appropriate for the position.

Terms of Employment

Full-time non-exempt classified position; governed by Nebraska public school laws, OPS policies, and applicable collective bargaining agreements if applicable.
Verification and maintenance of licenses, certificates, and requirements as identified for the role.
Background check must demonstrate an acceptable history for OPS.
Verification of U.S. citizenship or legal work authorization.
Pre-employment drug test, tuberculosis test, and medical examination may be required where applicable.

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Support Jobs in Nebraska

Customer Service / Tech Support Rep – Tech Products

Customer Service Representative/Technical Support

IT Help Desk Support I

Help Desk Associate

Help Desk Technician/Building Support Split

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