Nebraska

Support Jobs in Nebraska

9 jobs found

Include remote jobs

1d ago

Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited Omaha, NE

Omaha, NE

1d ago

$23 - $25/hr Full time Active Directory End User Computing End User Support

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Job Description

An Allied Digital Service Limited team is looking for an experienced Desktop Support Engineer focused on End User Computing (EUC) in an onsite environment in Omaha, NE. In this role, you will handle day-to-day end-user technology needs, troubleshoot issues across Windows desktops and laptops, and support services aligned to defined SLA timelines.

This position is designed for a hands-on support professional with 5+ years of EUC/Desktop Support experience, comfortable working with core systems like Windows, M365, VPN, and AD, and able to manage incident response through ITSM ticketing processes.

Key Responsibilities

Provide onsite technical support for desktop and laptop users.
Troubleshoot and resolve hardware, software, and operating system issues.
Diagnose and remediate problems affecting Windows-based desktops and laptops.
Respond to incidents and service requests within defined SLA timelines.
Deliver hands-on support for VIP and executive users when required.

What You’ll Support

M365, VPN, operating systems, hardware, and software support.
AD and device administration.
ITSM ticketing and documentation related to support activities.

Required Experience

5+ years of EUC/Desktop Support experience.
Experience supporting Windows, M365, AD, and ITSM tools.
Certifications and enterprise/networking knowledge are preferred.

Technologies

Windows
M365
VPN
AD
ITSM

Location and Pay

Work location: In person (Omaha, NE)
Pay: $23.00 - $25.00 per hour

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

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15d ago

IT Service Desk

Pillen Family Farms Columbus, NE

Columbus, NE

15d ago

Full time Active Directory Application Support Av Support

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Job Description

What this role offers

Based in Columbus, NE, this onsite IT Service Desk position includes weekly travel to farm locations. You will deliver front-line end-user support, on-site troubleshooting, and setup of equipment and accounts, with a focus on Windows, Office 365 and Power Platform, SharePoint, Zoom, and A/V gear. An Associates Degree is required, with a minimum of two years of relevant experience.

Responsibilities

Respond to phone calls, voicemails, emails, and chat requests to resolve problems and service inquiries.
Provide on-site support at offices and farm locations as needed.
Deliver and configure technology equipment including computers, printers, and mobile devices.
Stay current with updates and provide support for Windows, Office 365 and Power Platform, SharePoint, Zoom Video Conferencing, Zoom Rooms and Zoom Phones, two-way radios, and Crestron A/V equipment.
Set up accounts and hardware for new users, including installation and configuration of computer hardware and software.
Support equipment as necessary whether in the office or on the farm, including printers, security cameras, mobile apps, and A/V equipment.
Develop best practices to optimize the user experience.
Test and evaluate new technologies.
Create training resources to address frequently asked questions or common errors experienced by the team.
Travel to farm locations for on-site assistance approximately one day per week.

A Day in the Life

Answer calls, voicemails, emails, and chats to resolve problems and service requests.
Provide on-site support to resolve issues at both office and farm locations.
Install and configure computers, printers, and mobile devices.
Keep up to date with updates for Windows, Office 365/Power Platform, SharePoint, Zoom, and related gear.
Set up new user accounts and hardware, including software and hardware configuration.
Provide support for equipment as needed, including printers, security cameras, mobile apps, and A/V gear.
Develop practices to improve user experience and efficiency.
Test new technologies and assess their fit for the team.
Develop and deploy training resources for common questions or errors.
Typically travel weekly to farm locations to provide on-site user support.

Requirements

Associates Degree
2 years customer support experience preferred
2 years IT experience preferred
Experience setting up Dell computers
Proficient in Office 365 Suite
Active Directory
Exchange

Technologies

Microsoft Windows
Office 365 Suite
Power Platform Suite
SharePoint
Zoom Video Conferencing
Zoom Rooms
Zoom Phones
2 Way Radios
Crestron A/V equipment
Active Directory
Exchange

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27d ago

SCITLS Help Desk Technician III

General Dynamics Information Technology Bellevue, NE

Bellevue, NE

27d ago

$26 - $36/hr Full time Customer Service Customer Support End User Support

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Job Description

This onsite role at Offutt AFB, NE supports the USSTRATCOM enterprise IT environment as a SCITLS Help Desk Technician III. The position serves as the first point of contact for end users, diagnosing and resolving issues and escalating when necessary, with continuous 24/7 support across NIPRNet, SIPRNet, JWICS, SAP, and SAR environments.

Responsibilities

Assist and support end users with technical issues and questions via multiple channels including phone, email, ITSM, and walk-in requests
Apply basic troubleshooting, issue isolation, and diagnostic techniques to identify problems, investigate causes, and recommend solutions, or escalate tickets per SOPs, work instructions, and knowledge articles
Document requests and incidents thoroughly in accordance with business processes and standard operating procedures
Record detailed, specific notes from interactions with customers
Provide case status updates to management and end users in line with service level guidelines
Maintain a high level of courteous customer service at all times
Communicate effectively with customers across varying levels of technical and non-technical skills

Requirements

High School diploma or equivalent; and 5 or more years of related experience (education may be substituted for experience)
Active SECRET government clearance
Intermediate proficiency with technical tools, with solid understanding of hardware, software, networks, and common IT applications
Demonstrated experience with ITSM tools and ticketing systems (e.g., ServiceNow, Remedy) managing user support requests
Ability to obtain ITIL 4 Foundation certification within the first 9 months of employment
Ability to obtain CompTIA A+, CND, or Security+ certification within 90 days of employment
Ability and willingness to work a full-time shift
U.S. Citizenship

Technologies

ServiceNow
Remedy

Benefits

401(k) with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Exposure to cutting-edge technology you can learn from
Paid vacation and holidays for rest and recharge

Work Requirements

Years of Experience: 5+ years of related experience
May vary based on technical training, certification(s), or degree
Travel Required: None
Citizenship: U.S. Citizenship Required

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1mo ago

Corporate Technical Support Associate

AMCON Distributing Company Omaha, NE

Omaha, NE

1mo ago Closed

$31 - $32/hr Full time Application Support Computer Skills End User Support

This position is no longer accepting applications (closed Jul 28, 2026).

Job Description

This on-site role in Omaha, NE offers $31-$32 per hour for a Corporate Technical Support Associate.

Responsibilities

Manage mobile devices by connecting to networks and deploying applications for cell phones, tablets, and peripheral equipment; wrist units and ring scanners for WMS use are a plus.
Oversee equipment logistics, including ordering, receiving, and shipping devices to and from the corporate office.
Maintain and periodically audit assets within an inventory management system.
Identify, investigate, and resolve user issues with software and hardware components.
Handle support requests via phone, chat, email, and other channels related to software, connectivity, printing, and similar topics.
Guide users through diagnostic and troubleshooting steps, using tools or following verbal instructions as needed.
Assist with software installation and troubleshoot related problems; escalate more complex issues to appropriate staff.
Collaborate with the support team to discuss recurring problems and share solutions and best practices.
Set up or repair computer hardware and devices such as printers and scanners; coordinate repairs with third party vendors when necessary.
Troubleshoot system failures and identify network roadblocks.
Set up new user accounts and grant appropriate access permissions.
Monitor computer and telecommunications systems to improve network performance.
Execute backup procedures to minimize the risk of data loss.
Attend training on new equipment, software, platforms, and products; contribute to user manuals and documentation for these products.
Stay current with technology innovations and trends relevant to support operations.
Perform other related duties as assigned.

Requirements

Bachelor's degree in Computer Science or related discipline; at least three years of technical support experience.
Excellent verbal and written communication skills.
Strong interpersonal and remote customer service abilities.
Ability to explain technical concepts to both technical and nontechnical users.
Solid analytical and problem-solving capabilities.
Proficiency with Microsoft Office Suite or related software; quick learner of new tools.
Comfort with or ability to rapidly master a range of computer hardware and software.

Technologies

Microsoft Office Suite
VMware

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift up to 15 pounds on occasion.

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2mo ago

Customer Service / Tech Support Rep – Tech Products

Concentrix Nebraska 🇺🇸 Remote

Nebraska

2mo ago Closed

$17 - $17/hr Full time Application Support Computer Skills Contact Center

This position is no longer accepting applications (closed Jul 6, 2026).

Job Description

This remote role supports Concentrix as a customer service and technical support representative for tech products, operating from a home office in Nebraska. You will assist customers, troubleshoot hardware and software issues, and deliver professional, reliable support with a strong emphasis on service quality.

Responsibilities

Serve as the primary contact for customers, delivering courteous, expert assistance for products and services, including troubleshooting and technical support
Handle inbound inquiries following a defined call flow to ensure consistent service quality
Diagnose and resolve hardware, software, and product related issues
Record and retrieve case details in relevant databases for accurate tracking
Approach each interaction with strong problem solving and resolution focus
Maintain broad knowledge of client products and services across devices such as smartphones, tablets, computers, and wearables; familiarity with iOS and MacOS or similar platforms is preferred
Deliver expert customer experiences with a positive and professional demeanor

Requirements

Minimum 1 year of customer service experience
High school diploma or GED
Strong focus on building lasting customer relationships
Comfort with technology and the ability to explain it clearly
A quiet, distraction-free home workspace
Proficient in fast paced multi-tasking with solid problem solving skills
Eagerness to learn new technologies
Strong problem solving with the ability to ask targeted questions to reach a resolution
Solid computer navigation skills and general PC knowledge
Availability to work during Hours of Operation: 8:00 a.m. to 11:30 p.m. EST, Monday to Sunday; schedule rotates every 3 months based on performance
Desktop or laptop for PC and internet testing; a work computer will be provided
High speed internet (no wireless hotspots or satellite) and a smartphone; minimum 10 Mbps upload and 10 Mbps download
Reside in the United States with a valid U.S. address

Technologies

iOS
MacOS

Benefits

The base salary for this position is $17.31/hr. Pay will not be below the applicable minimum wage. Actual salaries vary based on location, qualifications, skills, education, experience, and competencies. Eligible employees also receive medical, dental, and vision insurance, an employee assistance program (EAP), a 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay early when desired
Paid training and performance-based incentives
Lucrative employee referral bonus opportunities
Networking opportunities through organized groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic Neurodiversity, Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners
Mentorship programs supporting career development
Work from home convenience
Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
Celebrations for events such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Cleanup Day, and #MyOneEarthPromise

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2mo ago

Customer Service Representative/Technical Support

Pure and Secure, LLC Lincoln, NE

Lincoln, NE

2mo ago Closed

$19 - $21/hr Full time Contact Center Customer Service Customer Support

This position is no longer accepting applications (closed Jul 3, 2026).

Job Description

Pure and Secure, LLC invites a Customer Service Representative with technical support responsibilities to join the onsite team in Lincoln, Nebraska. This role handles inbound calls and emails, troubleshoots residential products, processes parts orders, and delivers both customer and technical support.

Responsibilities

Answer incoming phone calls and emails
Fulfill parts orders
Handle warranty claims & customer returns
Trouble shoot current residential product models
Provide technical advice
Handle customer complaints and seek to find a solution
Monitor common service issues and trends
Give shipping information to issue call tags
Print pick tickets and order entry
Assign ship dates for orders based on product availability and input from Purchasing
Prepare reports for management upon request
Provide expedited follow-up to ensure timely delivery
Offer suggestions for improved customer service
Possible training on older model distillers
Other duties as may be required

Requirements

The following qualifications are expected for this role:

A college degree or equivalent
or 3 years experience in Technical and Customer Service
Proficiency in Microsoft Office software
Proficiency in Macola preferred but training available
Ability to interface with people effectively
Multi-tasking abilities essential
Must be a team player

Technologies

Microsoft Office
Macola

Benefits

Medical, Dental, and Vision Insurance
401K Program with discretionary Employer match
Paid Holidays
Vacation and sick time
Flexible schedule
Paid time off

Salary

USD 19.00 - 21.00 per hour

Job Type

Full-time

Location

Lincoln, NE 68524 (Preferred)

Ability to Commute

Lincoln, NE 68524 (Preferred)

Work Location

In person

Application Questions

Have you ever been convicted of a felony? If yes, please explain.
Will you need any reasonable accommodations to perform the essential functions of this job?

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2mo ago

IT Help Desk Support I

West Gate Bank Lincoln, NE

Lincoln, NE

2mo ago Closed

Full time Active Directory Cisco Computer Skills

This position is no longer accepting applications (closed Jul 1, 2026).

Job Description

IT Help Desk Support I provides first line technical assistance to bank staff, handling troubleshooting, account provisioning, security tasks, and end-user device management.

Responsibilities

Serve as the initial point of contact for West Gate Bank employees seeking technical assistance via phone, support tickets, or email.
Perform remote and on-site troubleshooting to diagnose and resolve hardware and software issues.
Create step-by-step training materials with screen captures for client and internal documentation.
Help monitor and maintain system security and implement security procedures as appropriate.
Provide technical guidance to staff and investigate problems arising from unusual causes or data errors.
Escalate application problems and inform bank personnel of updates and procedure changes.
Monitor the bank's application programs for proper use, potential efficiencies, and improved customer service.
Perform user account provisioning, deactivation, and modifications in Active Directory and identity systems.
Support password resets, MFA enrollment, and role-based access controls.
Identify and report suspicious activity, phishing attempts, or potential security incidents.
Deploy, configure, and maintain end-user devices using endpoint management tools such as Intune and NinjaOne.
Assist with patching, updates, and asset inventory tracking.
Other duties may be assigned.

Requirements

Information Technology Services: 2 years (required)

Technologies

Intune
NinjaOne
Active Directory
Microsoft Server operating systems
Microsoft Office 365
SharePoint
Teams
PowerShell
Jack Henry Silverlake
Cisco
Zoom Phone

Benefits

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance

Hours of Work

Full time. Typical hours are 8:00 a.m. to 5:00 p.m. Monday through Friday with occasional exceptions.
Approximately once per month, the schedule transitions to a four-day, 10-hour workweek (7:00 a.m. to 5:30 p.m., Monday through Thursday).
During that rotation, the employee will be on call for the preceding weekend.

Primary Job Purpose

The role requires thorough knowledge of the bank’s data network and core system applications, with the ability to create and maintain an IT environment that complies with regulatory and security standards.

Job Specifications

Work Direction: Reports to the Senior Systems Engineer.
Accountability: Access to personally identifiable information and highly confidential financial data; requires utmost discretion and confidentiality.
Work Relationship: Daily contact with technology vendors and bank employees via phone, in person, electronic, and written communication; communicate clearly and pleasantly.
Supervision: No supervisory responsibilities.

Affirmative Action

Equal Opportunity Employer Veterans/Disabled

Qualifications

Education: Associate’s degree in computer science orBA in Information Technology or a similar relevant field preferred.
Experience: Minimum 2 years’ experience in Information Technology services preferred.
Experience: Microsoft Server operating systems administration experience.
Experience: Microsoft Office 365, SharePoint, and Teams systems administration experience.
Experience: PowerShell scripting is preferred but not required.
Experience: Jack Henry Silverlake experience preferred but not required.
Experience: Cisco network, switching, and routing experience preferred but not required.
Experience: Zoom Phone and Call Center experience preferred but not required.
Experience: Hands-on experience diagnosing and resolving basic technical issues.
Experience: Excellent communication and interpersonal skills.