Desktop Support/Audio-Visual Analyst

This contract-to-permanent Desktop Support/Audio-Visual Analyst position supports end users and executives with high-touch, service-focused technical assistance. The role is onsite in Oakland, CA and includes Mac OS administration, Jamf Pro endpoint management, and primary ownership of AV support, including town hall presentations.

Location and Employment Details

• Location: Oakland, CA (onsite)
• Job type: Contract
• Compensation: USD 38 to 44 per hour
• Experience level: 5+ years

Key Responsibilities

• Provide timely technical assistance for hardware, software, and workplace technology issues across the office environment.
• Deliver white-glove support to executive users, focusing on rapid resolution and consistent customer service.
• Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support.
• Use Jamf Pro to manage Apple endpoints, enforce configurations, and support device lifecycle activities.
• Support conference room and media technology used for meetings and presentations.
• Handle user onboarding and device provisioning, including account support and workstation readiness.
• Support day-to-day system administration efforts to help maintain reliable IT operations.
• Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.
• Act as the primary point of contact for AV-related support.
• Every two weeks, run the company town hall presentation.
• Responsibilities for town halls include loading presentation decks, sharing screens, advancing slides, and ensuring a smooth presentation experience.
• Support presentations created by multiple teams, using platforms such as Canva, PowerPoint, Google Slides, and Keynote.

Required Qualifications

• 5+ years of experience in desktop support, service desk, or related IT support roles.
• Proven ability to support executive-level users in a detail-oriented office setting.
• Strong hands-on experience with Mac OS administration and troubleshooting.
• Experience supporting live events and meetings.
• Experience with Okta and other SAAS applications.
• Working knowledge of Jamf Pro for Apple device management.
• Experience supporting corporate media, conferencing, or AV technologies.
• Ability to balance technical troubleshooting with exceptional customer service.
• Familiarity with core systems administration tasks and general endpoint management.
• Strong communication skills and comfort working in a fast-paced support environment.
• Comfort switching between presentation platforms and handling last-minute presentation updates.
• No mixing board, sound engineering, or external camera experience is required.
• Executives present from their own laptops and built-in cameras; this role ensures functionality and supports troubleshooting as needed.
• For podcast recordings, production teams typically bring their own equipment; this role serves as the primary IT/AV contact if support is needed.

Technologies

• Mac OS
• Jamf Pro
• Okta
• SAAS
• Canva
• PowerPoint
• Google Slides
• Keynote

Benefits

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in the company 401(k) plan