Support modern enterprise endpoints and users on-site in Manhattan through advanced service desk and endpoint lifecycle support.

Deliver advanced troubleshooting and escalation support for endpoint and user issues
Administer device, application, and user lifecycle processes across Google Workspace, Jamf, Intune, macOS, and Windows
Investigate and resolve complex technical problems end-to-end
Maintain endpoint compliance across managed environments
Support a consistent, reliable user experience for enterprise users

3-6 years of IT support experience
Experience with Google Workspace administration
Jamf Pro experience (macOS) with 2 years required
Solid experience with Microsoft Intune (Windows)
Strong knowledge of macOS and Windows 10/11 environments
Experience with SSO, MDM, identity & access management, and endpoint compliance
Familiarity with networking concepts, VPNs, and troubleshooting tools
Experience creating technical documentation and SOPs
Strong communication, problem-solving, and time management skills
Experience with scripting and automation using Bash or PowerShell
Familiarity with Zendesk or similar service management platforms

IT Service Desk Analyst

Role: IT Service Desk Analyst
Location: Manhattan, NY (onsite / in person)
Schedule: On-site 5 days per week
Job type: Contract (Full-time, Contract)
Pay: USD $40.00 - $45.00 per hour
Minimum experience: 3 years

Job Description