Desktop Support Specialist

Blupace is hiring a Desktop Support Specialist to deliver Level 1 technical support onsite in Murfreesboro, AR. This contract role focuses on resolving end-user IT incidents with timely troubleshooting across desktops, laptops, printers, and common business applications.

Role Overview

You will support end users by investigating hardware and software issues, coordinating ticket-based resolution, and assisting with identity and access support. The role includes troubleshooting Windows environments and providing help with Microsoft 365 and Active Directory-related password and access concerns.

Key Responsibilities

• Provide Level 1 support using phone, email, and ticketing tools.
• Troubleshoot Windows issues on desktop and laptop systems.
• Resolve printer and application problems reported by end users.
• Assist with Microsoft 365 support and Active Directory troubleshooting, including password and access issues.
• Install and configure hardware, software, and peripherals as required.
• Document work, resolve tickets within SLA, and escalate complex issues when necessary.

Required Qualifications

• 1–3 years of desktop or technical support experience.
• Knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
• Strong troubleshooting skills and effective communication.

Preferred Skills

• CompTIA A+ or an equivalent certification.

Technical Environment

• Windows
• Microsoft 365
• Active Directory
• Basic networking
• CompTIA A+

Compensation and Job Details

Compensation: USD $24.40–$28.00 per hour.

Location: Murfreesboro, AR, onsite (in person).

Employment type: Contract.