Desktop Support Specialist

Mphasis is seeking a Desktop Support Specialist to provide hands-on technical support for end users across desktops, laptops, printers, mobile devices, and related systems in Boca Raton, FL (onsite). This role focuses on troubleshooting, maintaining employee environments, and ensuring issues are documented and resolved with clear communication.

Working as part of the service desk, you will support system updates, backups, security protocols, and user account administration, while coordinating with third-party vendors when additional expertise is needed.

Responsibilities

• Deliver technical support for desktops, laptops, printers, and mobile devices
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain computer systems and applications
• Manage user accounts including password resets, permissions, and onboarding/offboarding support
• Assist with email, VPN, and remote access support
• Document technical issues and resolutions
• Support system updates, backups, and security protocols
• Coordinate with third-party vendors when required
• Maintain IT inventory and support equipment tracking

Requirements

• Good speaking and written language skills
• Proven experience of 5+ years as a Desktop Support Engineer, Technical Support Specialist, or similar role
• Hands-on experience with Windows and Mac OS environments
• Working knowledge of office automation tools and computer peripherals such as printers and scanners
• Knowledge of networking, endpoint security practices, and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions to users
• Excellent problem-solving and multitasking skills
• Exceptional customer service skills and keen attention to detail
• Ability to prioritize and complete Service Desk tasks
• Ability to work various shifts
• Manage client audit requirements and provide evidence in a timely manner
• Working understanding of the ITIL framework
• Energetic, responsible, self-motivated, and able to work in a team environment with minimal supervision
• Customer-oriented attitude
• Degree or diploma in Computer Science (preferred)
• Ability to travel to different offices within or outside the country, if required
• MCSA/MCSE/CCNA would be an added advantage

Location and Pay

• Work location: In person, Boca Raton, FL
• Salary: USD 22.00 - 24.00 per hour

Technologies

• Windows
• Mac OS
• Email
• VPN
• ITIL
• MCSA
• MCSE
• CCNA