Desktop Support Specialist

The CCS Companies is seeking a Desktop Support Specialist to deliver reliable, high-quality desktop support for internal customers and external client liaisons. This onsite role in Norwood, MA offers an hourly pay range of $24–$29 and a clear focus on resolving day-to-day technology needs quickly and accurately, under the direction of the Desktop Support Manager.

What you’ll do

• Answer user helpdesk requests and telephone inquiries, providing timely support and clear resolution steps.
• Prioritize and resolve technical issues to support the timely completion of work orders.
• Manage PC installations, including imaging, upgrades, and patching.
• Troubleshoot and resolve hardware and software problems.
• Coordinate with Network Support to ensure PCs, printers, laptops, and other peripherals are operational and able to connect to the corporate network.
• Track, update, and manage issues in IT ticketing software.
• Complete other duties as assigned by management.

Skills and qualifications

• Associate’s Degree required (Bachelor’s Degree preferred).
• 1+ year of experience is the minimum requirement. 2+ years of desktop support experience is preferred, or 1+ years of internship or relevant work experience combined with an IT-focused degree will be considered.
• Strong technical expertise in PC hardware/software troubleshooting and repair.
• Technical expertise in Windows 10/11 support.
• Technical expertise in VPN installs.
• Technical expertise in TCP/IP network configurations and remote communication.
• Technical expertise in laptop support, including website troubleshooting and Microsoft Office installs.
• Ability to prioritize work and meet deadlines.
• Excellent multitasking skills in a fast-paced environment.
• A service ethic toward an internal customer base.
• Ability to maintain a predictable and consistent full-time work schedule.

Tools you’ll work with

• Windows 10 and Windows 11
• VPN
• TCP/IP
• Microsoft Office