Desktop Support Technician

NPSG GLOBAL LLC offers a hybrid Desktop Support Technician role based in Marietta, GA, with eligibility for telecommuting. In this position, you will serve as a first point of contact for new deployments and help desk and service requests, providing both on-site and remote support while maintaining accurate visibility into work through a centralized ticketing workflow.

What you’ll do

• Install, configure, upgrade, and support IT assets, including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.
• Respond to employees through phone, e-mail, and Teams with a positive, professional approach while working toward timely technical resolution.
• Use a centralized ticketing system to track, manage, and resolve issues and service requests.
• Monitor, prioritize, and manage incoming requests to ensure issues are handled in an organized, responsive manner.
• Escalate tier two and tier three problems to the in-house IT team when additional expertise is needed.
• Maintain and track IT assets in the IT asset management system.
• Provide support for telecommunication systems.
• Create and update technical support documentation, policies, and standard operating procedures.

What you bring

• Bachelor’s degree in computer science, information technology, or another relevant field is preferred; candidates currently pursuing their degree will be considered.
• Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops.
• Experience in IT end-user support, help desk, or related IT support work.
• Experience administering and supporting Azure AD and O365.
• Strong troubleshooting skills with Windows 11.

Tools and technologies you’ll use

You’ll work with Windows 11, Azure AD, O365, Teams, and PowerShell.

Preferred experience

• Experience with Jamf, Intune, Apple Business Manager, and/or Apple Configurator.
• Experience with DUO, Microsoft MFA, or another MFA solution.
• Experience with RingCentral or other telecommunications systems.
• A+ Certification.
• PowerShell scripting.

AI use in the application process

As part of NPSG GLOBAL LLC’s commitment to a fair, efficient, and consistent hiring process, AI may be used to help recruiting teams organize, summarize, and analyze information provided by candidates, including resumes and application responses. AI may identify patterns, highlight relevant skills and experience, and assist with comparing qualifications to the requirements of the role. These tools are intended to improve efficiency and consistency while supporting more informed hiring decisions made by the hiring team.