Desktop Support Technician
Job Description
Work onsite in Louisville, CO and deliver day-to-day support that keeps employees productive. This contract Desktop Support Technician role offers $25.00–$27.00 per hour, a Monday–Friday schedule from 8:00 AM to 4:30 PM, and a benefits package designed to support you with health, dental, vision, life coverage and paid time off.
What you’ll be doing
- Answer, evaluate, document, and prioritize incoming IT support requests from designated communication channels.
- Accurately log incidents, service requests, and troubleshooting activities in the ticketing system.
- Troubleshoot and resolve issues involving desktop and laptop hardware, peripherals, and network connectivity.
- Support end users with Microsoft Office / Microsoft 365, email, and client-specific business applications.
- Perform routine diagnostics by researching, isolating, and resolving common hardware, software, and end-user technical problems.
- Provide professional, responsive technical assistance to employees and, when needed, executive-level users.
- Monitor and triage support requests received through email, voicemail, and other designated channels.
- Complete basic administration tasks including user account and password support.
What you’ll bring
- 2+ years of hands-on experience troubleshooting hardware.
- Experience delivering desktop and end-user IT support.
- Ability to diagnose and resolve common issues across computer hardware, peripherals, software, and connectivity.
- Experience supporting Microsoft Office / Microsoft 365, email, and other business applications.
- Strong customer service, communication, and technical troubleshooting skills.
- Ability to document, prioritize, and resolve IT support tickets.
- Experience with the Jira ticketing system.
- Previous experience providing executive/VIP technical support.
- Associate degree in Computer Science or a related technical discipline.
- Relevant professional IT certifications.
- Education equivalency: a high school diploma plus relevant professional IT certifications and practical experience may be considered in place of the preferred degree.
Schedule and pay
- Pay: $25.00 to $27.00 per hour
- Schedule: Monday–Friday, 8:00 AM to 4:30 PM
- Work location: In person (Louisville, CO)
- Job type: Contract
Benefits
- Dental insurance
- Health insurance
- Medical benefits
- Vision insurance
- Life insurance
- Paid time off
- Paid vacation
- Paid holidays
Technologies you’ll use
- Microsoft Office
- Microsoft 365
- Jira
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