Deskside Technician

On-site support work in Indianapolis, IN with a full-time schedule and benefits that help you plan for the future. EMPIGO Technologies / SureTec offers a supportive, client-focused environment where you can keep end-users productive while building your skills across Windows and Mac OS support. This role includes professional development assistance, paid time off, and a 401(k) alongside health and insurance coverage.

Compensation: $40,000 to $50,000 per year. Work style: in-person, on-site support. Experience level: 2+ years in IT support. Education: Associate’s degree or higher in an IT-related field.

What you’ll do

• Deliver friendly, effective on-site deskside support that creates positive experiences for end-users.
• Troubleshoot and resolve basic technical issues across Windows and Mac OS devices.
• Respond to phone and email support requests within established SLAs and keep requests moving in a timely way.
• Escalate more complex problems to higher-level support while triaging and managing incoming tickets efficiently.
• Document solutions and processes to support the team’s knowledge base.
• Handle a dynamic workflow where multitasking and prioritization are part of daily operations.

What you bring

• High school diploma with 2–4+ years of IT support experience.
• Relevant IT certifications such as CompTIA A+ and M365 Fundamentals.
• Associate’s degree or higher in an IT-related field.
• Advanced certifications are a plus: CompTIA Network+, Security+, or M365 Administrator Associate.
• Basic troubleshooting skills with Windows and Mac OS.
• Familiarity with Windows Server, Azure, and Active Directory.
• Strong communication and customer service skills.
• Ability to manage time and juggle multiple tasks effectively.
• Willingness to learn, ask questions, and follow established processes.

Benefits

• 401(k) and retirement plan
• Dental insurance, vision insurance, and health insurance
• Life insurance
• Paid time off
• Flexible schedule
• Professional development assistance
• Referral program

Location and schedule

Location: Indianapolis, IN (onsite). Job type: full-time. Work setting: in person.

Application questions

• Are there any schedules or shifts you are unable to work (normal/swing/graveyard, days of the week/weekend, travel)?
• What is your desired salary range?
• When would you be available to start?
• This position requires the ability to visit various client sites in the greater Portland area. Do you have access to reliable transportation?