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Dallas Independent School District

Desktop Support Technician (226 Days)

Dallas Independent School District
Dallas, TX $45k - $55k/yr Full time Posted 9h ago
Av Support Computer Skills Customer Support Desktop Support End User Support Google Workspace Hardware Support Help Desk Support Information Technology (IT) IT Services macOS Mobile Devices Office 365 Onsite Operating Systems Technical Support Training Support Windows
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Job Description

What we offer Dallas Independent School District is seeking a full-time, onsite Desktop Support Technician in Dallas, TX. The role comes with a competitive salary range of $45,200 to $55,126 per year and focuses on dependable desktop, mobile, and classroom technology support across campuses and district operations. You will collaborate with campus users, assist with events, and help ensure hardware and software function smoothly.

As a member of the DISD team, you will participate in trainings and meetings as required, support special events at campuses and other district locations, and contribute to a reliable educational technology experience for principals, teachers, staff, and students.

Responsibilities

  • Assist campus-based technology users with day-to-day support and guidance.
  • Escalate campus technology service disruptions to the appropriate Tier II technology team.
  • Provide training for campus principals, teachers, and staff as needed.
  • Support special events at campuses and other district locations.
  • Maintain and troubleshoot computers, mobile devices, digital A/V equipment, and peripherals.
  • Support instructional software applications used across campuses.
  • Contribute to quality control on vendor projects related to technology.
  • Attend required trainings and meetings.
  • Adhere to the attendance policy set by the supervisor.
  • Perform other duties as assigned by the Client Solution Department or supervisor.
  • Comply with all DISD rules, regulations, and policies.

Requirements

  • Accredited High School Diploma or equivalent (USA equivalency) with one year of experience in Information Technology support services.
  • Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.
  • Knowledge of Mac OS, iOS, Chrome OS, and Google Applications for Education.
  • Experience troubleshooting and resolving operating system and software issues.
  • Experience troubleshooting and resolving technology hardware failures.
  • Strong verbal and written communication skills.
  • Knowledge of TCP/IP and basic networking protocols.
  • Excellent customer service skills.

Technologies

  • Microsoft Operating Systems
  • Microsoft Office Suite
  • Office 365
  • Mac OS
  • iOS
  • Chrome OS
  • Google Applications for Education
  • TCP/IP

Work Locations

  • Edtech-Enterprise Support Services 5501 LBJ FWY SUITE 1000 Dallas 75240

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