Windows 10

Windows 10 Support Jobs

3 jobs found

3d ago

Tier 1 Technical Support

ThinkTech IT New York, NY

New York, NY

3d ago

$22 - $27/hr Contract Customer Support Desktop Support End User Support

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Job Description

ThinkTech IT is hiring a Tier 1 Technical Support Help Desk contractor for hybrid work in New York, NY.

Responsibilities

Install, configure, troubleshoot, and resolve Windows 10 issues
Support users with virus infection assistance and browser troubleshooting
Troubleshoot MS Office Suite (2010-19) and Office 365, including Excel, Word, and Outlook
Diagnose and resolve a range of hardware and software errors
Provide technical support via phone, e-mail, and text
Install, troubleshoot, and maintain printers and other peripherals
Communicate with staff and customers using careful attention to detail
Work independently or collaboratively as part of a team
Apply problem-solving skills with analytical and critical thinking
Translate technical details into simple terms for non-technical customers
Handle complex concepts and stay effective in fast-paced, multi-tasking environments
Use excellent written and verbal communication skills while supporting end users

Requirements

1 year of Service Desk or IT experience, including internship experience
Prior work experience in customer service and/or an IT-related field
Excellent customer service skills (people-focused support)
Independent problem-solving ability with a commitment to staying current with technology

Technologies

Windows 10
MS Office Suite 2010-19
Office 365
Excel, Word, Outlook

Contract Details

Job type: Contract
Potential: Ability to transition into a full-time role after the contract period

Benefits

Health insurance
Paid time off

Location and Work Style

Location: New York, NY (hybrid), 10012
Remote: Yes

Pay

Hourly rate: USD 22 - 27 per hour

Culture Notes

Outcome-oriented: Results-focused with strong performance culture
People-oriented: Supportive approach with fairness-focused mindset
Team-oriented: Cooperative and collaborative work style

Additional Perks

Hybrid schedule
Onsite Engineer shadowing
Quick growth opportunity with work in Project Management roles
Laid-back start-up culture
No formal in-office dress code
Drinks and snacks
Monthly happy hours

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4d ago

IT Support Specialist

Peninsula Compounding Pharmacy Centralia, WA

Centralia, WA

4d ago

$47k - $55k/yr Full time Hardware Support Help Desk Support Incident Management

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Job Description

Support a growing pharmacy network with first-response IT help desk support, remote troubleshooting, and hands-on device and networking support.

Responsibilities

Manage first-response IT tickets through Atera, addressing printer issues, Dell hardware problems, password resets, network connectivity concerns, and power diagnostics
Provide Windows 10/11 desktop support and troubleshoot common workstation issues
Deploy, troubleshoot, and support hardware across 60+ pharmacy locations
Perform routine monitoring and proactive maintenance to reduce the chance of recurring or escalating incidents
Use RMM tools and remote desktop technologies to deliver remote support and resolution
Handle basic networking troubleshooting, including Firewall, TCP/IP, DNS, and DHCP
Build documentation and protocols to support future team members
Establish ticket response workflows and communication standards
Support non-technical pharmacy staff with professional, patient-focused guidance by translating technical problems into clear, actionable steps
Own ticket follow-through by ensuring each request receives a response and each issue reaches closure
Escalate complex issues to the IT Director with clear documentation and supporting context

Requirements

Trade school certification in IT, computer science, or related field (or 1+ year help desk/IT support experience)
Hands-on experience with Windows 10/11 and practical hardware troubleshooting
Basic networking knowledge, including TCP/IP, DNS, and DHCP
Valid driver’s license and reliable transportation for regional travel (about 20%)
Ability to lift and transport IT equipment up to 70 lbs

Technologies

Atera
RMM tools
Remote desktop technologies
Windows 10/11
TCP/IP, DNS, DHCP
Firewall
Dell

Schedule & Logistics

Schedule: Monday-Friday, 8:00 AM–5:00 PM
Travel: Approximately 20% regional travel to pharmacy locations (mileage reimbursed)
Physical requirements: Ability to lift and transport IT equipment up to 70 lbs
Transportation: Travel between pharmacy locations in your personal vehicle

Location

Centralia, WA (hybrid)
Work location listed as Ilwaco, WA 98624 (hybrid remote)
Location notes include Southern Oregon or Western Washington

Reports To

IT Director

Pay

$47,000–$55,000 per year

Benefits

Health benefits: 75% company-covered health, vision & dental
Dental insurance
Health insurance
Vision insurance
Retirement & PTO: 1–3 weeks DOE and years with company, plus standard/competitive retirement plan
Paid time off
Retirement plan
Direct mentorship
Opportunity to help build processes in a growing organization
Real-time network administration experience
Flexible schedule

Preferred Certifications & Experience

CompTIA A+, Network+, or Microsoft certifications
Experience with ticketing systems: Atera, ServiceNow, or ConnectWise
Healthcare or pharmacy IT experience (HIPAA familiarity a plus)
Experience creating documentation or SOPs

How You Work

Take initiative: work with incomplete information, ask good questions, and keep projects moving
Follow through: track details, follow up on open items, and prevent issues from falling through the cracks
Work independently: manage time well, make sound decisions, and communicate clearly
Communicate professionally: collaborate across teams and different technical experience levels
Prioritize organization and accuracy: build structure and improve how work gets done

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15d ago

Desktop Support Engineer – End User Computing (EUC) Support

Allied digital service limited Johnston, RI

Johnston, RI

15d ago

$23 - $25/hr Full time Desktop Support End User Computing End User Support

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Job Description

The Desktop Support Engineer role focuses on end user computing (EUC) services for a corporate environment, combining deskside troubleshooting with preventative maintenance and VIP-style executive support. Allied digital service limited operates with a hands-on, end-user facing model, and this position requires on-site presence in Johnston, RI. The team supports operational and technical SLAs while resolving EUC incidents tied to devices, peripherals, and connectivity.

What you’ll do

Troubleshoot, repair, and perform preventative maintenance for end user computing equipment and peripheral devices at the corporate location.
Provide onsite support to Authorized Users and work to meet specified SLAs for operational and technical needs.
Resolve incidents and problems related to EUC equipment through reactive troubleshooting and follow-up efforts to prevent repeat issues.
Support Authorized Users with connection to the corporate network, including assisting with access to LAN, print, and file services, WAN connectivity, and appropriate LAN segment access.
Repair and maintain mobile devices.
Install, upgrade, and repair EUC equipment including desktops, laptops, monitors, and associated peripherals.
Deliver software break/fix support and handle replacement of non-warranty assets for end users.
Provide network printer and scanner connectivity support, including configuration support for device setup, IP addressing, and direct TCP/IP output.
Support VIP and White-glove, executive level coverage for equipment such as desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, and wireless networking.
Provide warranty and break/fix support for networked printers.
Configure and support end users on mobile computing platforms.
Create, change, and remove printer configurations and queues based on requests in accordance with SLAs.
Provide on-site hardware support for general troubleshooting across end user computing technologies.
Maintain regular, accurate, and timely feedback on customer requirements, including supervising assignments and keeping communication active with sales, operations, and branch office personnel.
Use the problem management database and systems to track and report on customer calls and requests.
Communicate technical information to both technical and non-technical team members and customers.
Troubleshoot Win10 OS and O365.
Support conference devices.
Apply SCCM client end installation and troubleshooting knowledge.
Provide 100% onsite deskside support from the client office location and perform other deskside support services as required.

Requirements

3+ years of related work experience.
Sound knowledge of imaging tools such as Ghost and MDT.
Sound knowledge of data backup and recovery tools such as USMT.
Installing, upgrading, and migrating to Windows 10.
Deploying Windows 10 in large enterprises.
Configuring hardware and applications, including network connectivity and access to resources.
Configuring mobile computing and monitoring/maintaining systems running Windows 10.
Configuring backup and recovery options.

Technologies

Mobile device management
Win10 OS
O365
SCCM client
Ghost
MDT
USMT
Windows 10
LAN
WAN
IP addressing
Direct TCP/IP output
ServiceNow

Benefits

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Certification

A+ Certification

Location: Johnston, RI (onsite)
Compensation: USD 23 - 25 per hour
Experience: 3+ years

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Windows 10 Support Jobs

Tier 1 Technical Support

IT Support Specialist

Desktop Support Engineer – End User Computing (EUC) Support

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