Desktop Support Technician (MSP)

Secure Techies, LLC. is hiring a Desktop Support Technician (MSP) in Woodland Hills, CA (hybrid). If you enjoy helping business clients with day-to-day technology issues, this role blends hands-on desktop support with a clear process for tracking work and resolving tickets. You will start onsite for the first 90 days, then transition to a hybrid schedule while supporting clients across the Greater Los Angeles area.

This position focuses primarily on desktop and end-user support, not advanced network engineering or server administration. Expect a fast-paced MSP environment where reliable customer support, accurate ticket updates, and established procedures matter.

Responsibilities

• Deliver remote and onsite desktop support to business clients.
• Troubleshoot Windows 10/11 computers, printers, Microsoft 365 applications, and third-party software.
• Manage and update support tickets in Autotask.
• Use RMM tools for remote support, monitoring, software installation, and Windows updates.
• Monitor and troubleshoot workstation backup issues.
• Support Active Directory user accounts, permissions, and password resets.
• Troubleshoot basic networking issues, including DNS, DHCP, VPN, Wi-Fi, and connectivity.
• Contact software and hardware vendors, open support cases, and follow through until resolution.
• Install, configure, maintain, and replace desktop computers and peripherals.
• Keep ticket notes accurate and maintain technical documentation and knowledge base (KB) articles.
• Communicate regularly with clients and escalate more complex issues when needed.

Requirements

• Previous hands-on experience working in an MSP environment.
• Experience with Autotask and an RMM platform.
• Experience with endpoint backup solutions and troubleshooting.
• Strong Windows 10/11 desktop troubleshooting skills.
• Experience supporting Microsoft 365 applications, including Outlook, Teams, and OneDrive.
• Working knowledge of Active Directory and basic network troubleshooting (DNS/DHCP/VPN/Wi-Fi/connectivity).
• Experience troubleshooting third-party applications and working with vendor support.
• Strong skills in ticket management, documentation, and KB writing.
• Excellent communication, organization, and customer service abilities.
• Ability to work independently and manage multiple support requests.
• Ability to work onsite during the first 90 days and travel to client locations regularly.
• Valid driver’s license, reliable transportation, and auto insurance for client visits.
• Availability Monday–Friday, 9:00 AM–5:30 PM, with onsite work in Woodland Hills for the first 90 days.
• Position travel requirement: approximately 25% of the time throughout Greater Los Angeles.

Technologies

Autotask, RMM, Windows 10, Windows 11, Microsoft 365, Outlook, Teams, OneDrive, Active Directory, DNS, DHCP, VPN, Wi-Fi, knowledge base (KB) articles

Benefits

• Employee discount
• Professional development assistance
• Referral program

Preferred Qualifications

• College degree in Information Technology, Computer Science, or a related field.
• Microsoft certifications.
• CompTIA A+ or Network+.
• Experience supporting multiple business clients.

Compensation: USD 26–32 per hour.

Work arrangement: Onsite for the first 90 days, then hybrid. Client site visits throughout Greater Los Angeles are approximately 30% of working time, as stated in additional information.

Application: Complete the application screening questionnaire to be considered.