Remote Monitoring

Remote Monitoring Support Jobs

4 jobs found

30d ago

Level 2 Help Desk Engineer

Inceed Brentwood, TN

Brentwood, TN

30d ago Closed

$28 - $30/hr Full time Active Directory Cloud Platforms End User Support

This position is no longer accepting applications (closed Sep 12, 2026).

Job Description

The Level 2 Help Desk Engineer role at Inceed is a senior escalation position for complex IT incidents that go beyond Level 1. You will provide advanced troubleshooting across end-user and infrastructure environments, mentor junior technicians, and maintain responsive client communication while working through support workflows.

Onsite Location and Compensation

Location: Brentwood, TN (onsite)
Compensation: USD 28–30 per hour

Role Responsibilities

Own escalated Level 1 tickets and deliver advanced technical support
Troubleshoot complex issues spanning hardware, software, servers, networking, and cloud environments
Support Active Directory, user accounts, Group Policy, and Microsoft 365 environments
Diagnose and resolve problems involving Windows Server, virtualization, and enterprise networking
Record troubleshooting steps and final resolutions in ticketing systems
Create and improve SOPs, KB articles, and other support documentation
Mentor and support Level 1 technicians
Monitor RMM alerts and proactively address system issues
Ensure SLA compliance while maintaining strong client communication

Required Qualifications

Experience: 2–3+ years of IT helpdesk or support experience with escalation-level troubleshooting
Strong working knowledge of Windows OS, macOS, and basic Linux environments
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls
Hands-on experience with Active Directory, Group Policy, Exchange/Microsoft 365, and Azure AD
Familiarity with VMware or Hyper-V
Strong troubleshooting and analytical problem-solving skills
Excellent communication skills and the ability to support technical and non-technical users

Tools and Technologies

Active Directory, Group Policy, Microsoft 365
Windows Server
Virtualization, RMM
ConnectWise, NinjaRMM
Exchange, Azure AD
VMware, Hyper-V
TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls
macOS, Linux
SOPs, KB articles, ticketing systems

Benefits

3 different medical health insurance plans, plus dental and vision insurance
Voluntary and long-term disability insurance
Paid time off, 401k, and holiday pay
Weekly direct deposit or pay card deposit

Nice to Have

MSP experience
RMM tool experience (for example, ConnectWise, NinjaRMM)
IT certifications such as A+, Network+, Security+, Microsoft certifications, and similar
Apple support experience or Apple certifications
Vendor-specific certifications

Additional Information

Senior escalation role with a heavy focus on troubleshooting, mentorship, and customer support excellence
Opportunity for technical growth into engineering or Level 3 support paths

View full job page →

1mo ago

Tier 1 Technical Support Specialist

Cybertools, inc. Puyallup, WA

Puyallup, WA

1mo ago Closed

$23+/hr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 29, 2026).

Job Description

Tier 1 Technical Support Specialist at Cybertools, inc. serves as the first point of contact for managed services clients and supports workstation deployments, software installations, user onboarding, inventory management, and field service activities.

Responsibilities

Serve as the initial contact for incoming support requests via phone, email, and remote sessions.
Deliver strong customer service and timely issue resolution throughout interactions.
Log, categorize, prioritize, and document all service requests in ConnectWise Manage.
Troubleshoot Windows desktop operating systems and Microsoft 365 applications.
Resolve common issues related to printers, networking, email, remote access, VPN, and VoIP.
Escalate complex problems to Tier 2 when appropriate.
Maintain thorough ticket documentation and accurate time entries.
Provide proactive communication and status updates to customers during the ticket lifecycle.
Ensure every workstation is deployed fully operational on Day One.
Receive, inspect, and log incoming hardware shipments into asset tracking systems.
Prepare and stage equipment for deployment; maintain imaging bench and staging areas.
Keep hardware inventory organized and secure; process vendor warranty returns and defective equipment.
Assist with secure disposal of retired equipment per company policy.
Assist with setup and configuration of Microsoft Office, Adobe Acrobat, Teams, Visio, Project, web browsers, VPN software, print software, line-of-business and security applications, and customer-specific software.
Verify proper licensing, functionality, and documentation before ticket closure.
Support new employee onboarding and user account changes, including Microsoft 365 licensing and shared mailbox/ distribution list management.
Deploy printers and perform device replacements as needed.
Perform basic Active Directory and Microsoft 365 administration; support on-site and remote access as required.
Follow Cybertools AMC workflows and documentation procedures.
Travel to customer locations to deploy workstations, install monitors and docking stations, replace desktops and laptops, install printers, troubleshoot onsite issues, and perform basic network tasks.
Assist with office relocations and organize workstation and network cabling to company standards; conduct basic cable tracing and testing.
Provide customer-facing technical support and maintain documentation, updating IT Glue, asset details, workstation configurations, and passwords per policy.
Maintain inventory records and track equipment deployments and returns.
Support security responsibilities including MFA setup, password resets, user verification, Microsoft Defender monitoring, and basic cybersecurity best practices; escalate suspected security incidents per policy.
Participate in ongoing training, quality assurance reviews, process improvements, and rotating on-call schedules; respond to after-hours requests within SLAs.

Technologies

Windows 10/11
Microsoft 365
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Exchange Online
OneDrive
Basic networking (TCP/IP, DNS, DHCP)
VPN technologies
VoIP systems
Printer troubleshooting
ConnectWise Manage (preferred)
IT Glue (preferred)
RMM platforms
Microsoft Defender
Microsoft Office
Adobe Acrobat
Microsoft Visio
Microsoft Project
Web browsers
VPN software
Print software
Line-of-business applications
Security applications
Customer-specific software
RMM agents
Backup agents

Requirements

Tier 1 experience with 3 years preferred

Benefits

Dental insurance
Health insurance
Vision insurance
Professional development assistance

Preferred Certifications

CompTIA A+
CompTIA Network+
Microsoft Fundamentals (MS-900, AZ-900)
Microsoft Modern Desktop Administrator (preferred)
ConnectWise certifications (preferred)

Experience

Tier 1: 3 years (Preferred)

Application Question(s)

Do you now or in the future require employment sponsorship?
What is your salary requirement?

Work Location

Location: Puyallup, WA (onsite)
Work arrangement: In person

View full job page →

1mo ago

IT Support Technician

Compu-Net Systems North Ridgeville, OH

North Ridgeville, OH

1mo ago Closed

$21 - $23/hr Full time Computer Skills Customer Support End User Support

This position is no longer accepting applications (closed Aug 28, 2026).

Job Description

This IT Support Technician role at Compu-Net Systems delivers remote and on-site IT support, MSP services, and cloud infrastructure administration for the North Ridgeville/Cleveland, Ohio area. The position requires at least two years of experience and an FBI/BCI background check, with a hybrid work arrangement in North Ridgeville.

Responsibilities

Utilize Professional Services Automation (PSA) software to manage service and support workflows, including tickets, tasks, time entries, assets, quotes, purchase orders, calendars, agreements, reporting, company records, inventory, sales, marketing, projects, product catalogs, and invoicing.
Operate Remote Monitoring & Management (RMM) tools to run scripts, generate reports, administer systems, configure devices, and monitor environments.
Deliver managed IT services as part of an MSP engagement.
Perform routine IT tasks such as system checks, maintenance, updates, repairs, upgrades, and administration of hardware and software.
Provide remote and on-site support to end users and team members.
Assist in specifying hardware, software, and business tools.
Record time entries daily to ensure accurate billing and project tracking.
Close service tickets promptly once the requested scope is completed.
Develop and maintain forms, reports, workflows, and internal processes.
Foster strong customer relations through email, service tickets, and formal correspondence.
Produce, review, and update customer and internal documentation, including user and administrator procedures.
Maintain a professional demeanor and positive attitude in all interactions with customers and colleagues.
Document systems and time entries as tasks are performed.
Stay current with vendor certifications as required.
Suggest revenue-generating ideas and support the development of new systems and services for company growth.
Develop and maintain policies and procedures for servicing, selling, and maintaining computer infrastructure, applications, and cloud services.
Maintain reliable transportation to fulfill onsite service commitments.
Maintain a flexible work schedule to accommodate client needs.
Provide on-the-job training to peers.
Perform additional duties as assigned to support customers, staff, or business development.
Develop and maintain scripts and programs to assist with daily or routine tasks.
Assist with vulnerability scanning and remediation activities.
Assist with security audit activities.
Install, service, support, administer, troubleshoot, and repair computer, server, and cloud environments.
Install, service, support, administer, troubleshoot, and repair network infrastructure components including wiring, switches, routers, wireless access, and security appliances.
Install, service, support, administer, troubleshoot, and repair line of business applications.
Assist with the administration of security-related documentation and tasks.
Assist with creating quotes and specifying hardware, software, and cloud services.

Requirements

Minimum of 2 years of experience working with computers.
Experience assisting customers remotely and on-site.
Understanding of IP data networks.
Familiarity with cloud system administration.
Strong customer service skills.
Willingness to travel to customer locations in the Cleveland, Ohio area for onsite service or team support.
An FBI/BCI background check is required.
Reliable transportation.
Hybrid remote work arrangement in North Ridgeville, OH 44039.

Technologies

Professional Services Automation (PSA) Software
Remote Monitoring & Management (RMM) Software

Benefits

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Questions

Are you willing to take an FBI/BCI background check?
How many minutes will it take you to commute to North Ridgeville, OH from your place of residence?

Experience

IT support experience required: 2 years.

Ability to Commute

North Ridgeville, OH 44039 required.

Work Location

Hybrid remote in North Ridgeville, OH 44039.

Pay

$21.90 - $23.69 per hour

View full job page →

2mo ago

IT Technical Support Specialist

Speedrack Products Group Walker, MI

Walker, MI

2mo ago Closed

$65k+/yr Full time Active Directory Application Support Cloud Platforms

This position is no longer accepting applications (closed Aug 9, 2026).

Job Description

Speedrack Products Group is seeking an IT Technical Support Specialist to join their onsite team in Walker, Michigan. The role delivers hands-on technical assistance to end users while supporting an expanding network infrastructure, with a focus on Windows 10/11 maintenance, workstation configuration, new-hire onboarding, and desktop application and printer support. Some in-state travel is required to keep systems running smoothly and users empowered.

Responsibilities

Provide desktop operating system support for Windows 10 and Windows 11
Preconfigure end user laptops and workstations
Onboard new employees
Support desktop software applications
Install and troubleshoot network printers
Perform network cable troubleshooting
Coordinate with vendor technical support
Demonstrate strong customer service skills
Be self-motivated and capable of working independently
Some in-state travel required
Maintain regular, reliable on-site attendance during scheduled shifts, including mandatory overtime

Requirements

3-5 years of experience as a technical support specialist
A degree, certifications, or relevant experience will be considered
Certifications or licenses may be considered as part of the candidate criteria (required or preferred)

Technologies

Microsoft Active Directory
DNS/DHCP
VmWare vSphere
Omnissa Horizon
Microsoft M365 suite
Microsoft Administration Portal
Ninja RMM
Barracuda ESS
Cisco Meraki

Job Type

Full-time

Compensation

Salary: $65,000 per year

Location

Walker, MI (onsite)

Working Conditions

This position primarily operates in a professional office setting and may require occasional travel for business purposes
Regularly required to sit, stand, walk, talk or hear
Must be able to lift and carry up to 20 pounds occasionally
Ability to operate standard office equipment
Travel: up to 10%
Standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work as needed
Schedules may vary based on position or department
Employee must comply with all safety guidelines and workplace policies

Certifications or Licenses

Any certifications/licenses – required or preferred

View full job page →

Remote Monitoring Support Jobs

Level 2 Help Desk Engineer

Tier 1 Technical Support Specialist

IT Support Technician

IT Technical Support Specialist

Get Remote Monitoring Support Jobs alerts