IT Desktop Support

Sharp Brains Limited is seeking an experienced Desktop Support Engineer for an onsite backfill role in Allen, TX. This position focuses on dependable end-user computing support, hands-on troubleshooting across devices and applications, and keeping day-to-day IT operations running smoothly for internal users.

The role centers on resolving desktop and workplace technology issues, supporting Microsoft productivity tools, and following established procedures for access and ticket handling. If you have strong Windows troubleshooting experience and can work onsite in Allen, this opportunity may fit your background.

What you’ll do

• Provide onsite desktop and end-user support for laptops, desktops, monitors, printers, and peripherals.
• Troubleshoot issues across Windows OS, applications, hardware, and software.
• Support Microsoft 365, including Outlook, Teams, and other business productivity tools.
• Handle device setup activities such as imaging, configuration, software installation, and upgrades.
• Troubleshoot connectivity problems involving LAN, Wi-Fi, VPN, and network printers.
• Manage user accounts, handle password resets, and process access-related requests according to established procedures.
• Support ticket management by driving incident resolution, escalation, and documentation.
• Assist with hardware replacement, device refreshes, and help maintain IT asset inventory.
• Provide professional, timely support while maintaining required service quality.
• Escalate complex technical issues to the appropriate support teams when needed.

What you bring

• Minimum 4 years of hands-on experience in Desktop Support, EUC, or IT Support.
• Strong troubleshooting experience with Windows 10/11 plus laptops, desktops, and peripherals.
• Experience supporting Microsoft 365, Outlook, Teams, and common enterprise applications.
• Working knowledge of Active Directory or Microsoft Entra ID, including user accounts and permissions.
• Basic understanding of TCP/IP, DNS, DHCP, and troubleshooting LAN, Wi-Fi, and VPN.
• Experience using ITSM ticketing systems and participating in incident management processes.
• Strong communication, customer service, and problem-solving skills.
• Ability to work onsite in Allen, TX.

Tools and technologies

• Windows 10, Windows 11
• Microsoft 365, Outlook, Teams
• Active Directory, Microsoft Entra ID
• TCP/IP, DNS, DHCP, LAN, Wi-Fi, VPN
• ITSM ticketing systems (including ServiceNow)
• Microsoft Intune, SCCM, MECM

Preferred

• Experience working in an enterprise IT environment.
• Familiarity with ServiceNow or similar ticketing platforms.
• Knowledge of endpoint management and deployment tools such as Microsoft Intune, SCCM/MECM, or equivalent.
• CompTIA A+ or other relevant IT certifications.

Salary and work details

• Location: Allen, TX (onsite)
• Compensation: USD 220 - 220 per yearly
• Pay: $220.00 per day
• Work location: In person

How to apply

• Apply directly through Indeed or contact: [email protected]
• Include an updated resume highlighting your desktop support experience, technical skills, and current location