HCS Desktop Support Specialist

UNC Health’s Shared Services team is seeking an HCS Desktop Support Specialist to support end-user computing in Raleigh, North Carolina. This onsite role within ISD End User Support focuses on installing, configuring, and maintaining desktops and portable computers, while helping users stay productive through timely issue resolution and initial system guidance.

You will work full time on a day job schedule, supporting customers within the organization and coordinating desktop moves as needs change. The position is based onsite at UNC Rex in Raleigh, NC.

What you’ll do

• Support network security by enforcing password practices, installing virus protection software, applying encryption technology, and following established policies and procedures.
• Create user profiles and administer file and folder security, along with managing storage capacity.
• Manage desktop peripheral inventory and assist with asset management, keeping detailed records of device changes.
• Update the inventory system when computers are installed or relocated to ensure accurate tracking.
• Evaluate technology options for compatibility, flexibility, and ease of use, including application design considerations for mainframe applications.
• Perform installation and configuration of hardware and software applications for end users.
• Provide technical support and resolve incidents related to hardware and software issues.
• Deliver initial training to help customers understand system operation.
• Complete desktop moves in a timely manner based on user and organizational requirements.

Requirements

• Education: Associate’s degree in Computer Science, Information Systems Management, or a related field (or an equivalent combination of education, training, and experience).
• Communication: Excellent communication skills.
• Teamwork: Ability to work well in a team environment.
• Organization: Demonstrated ability to manage multiple tasks simultaneously.
• Service mindset: Highly responsive to internal customers.

Education and experience notes

• If you have an Associate’s degree, no prior experience is required.
• If you have a High School diploma or GED, two (2) years of relevant experience are required.

Licensure and certification

No licensure or certification is required.

Role details

• Legal Employer: NCHEALTH
• Entity: Shared Services
• Organization Unit: ISD End User Support
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Exempt From Overtime: Exempt: No
• Location: US:NC:Raleigh
• Salary Range: $21.62 - $31.07 per hour (Hiring Range)
• Compensation note: Pay offers are determined by experience and internal equity