Heavy-Duty Parts Technical Support Specialist

Heavy-Duty Parts Technical Support Specialist role onsite in Shiremanstown, PA, delivering direct technical installation support for Dayton Parts heavy-duty truck parts sourced from Dayton's and vendor catalogs.

Responsibilities

• Assist customers in selecting the correct heavy-duty truck parts from Dayton's and vendor catalogs, detailing specifications, compatibility, and intended applications.
• Respond to customer inquiries and provide clear solutions related to heavy-duty parts.
• Log quality control issues in the tracking system and alert appropriate stakeholders of potential concerns.
• Contribute to ongoing enhancements of the technical information library to support elevated service levels.
• Expand business acumen through ongoing product training and staying current on new offerings for internal teams and customer-facing interactions.
• Edit and refine product instructions to improve clarity and accuracy.
• Collaborate with cross-functional teams to resolve technical issues and improve the overall customer experience.
• Process and track orders for special order parts with careful attention to detail.
• Perform additional duties as needed to support department effectiveness.

Requirements

• Proficiency with MS Office Suite, especially Excel and Outlook, to manage data and communicate effectively.
• Strong ability to read and interpret schematics and blueprints to provide technical guidance.
• Physical ability to lift up to 50 pounds as needed. This is primarily an office-based administrative role, with occasional requirements for reaching, carrying, and active listening.

Technologies

• MS Office Suite, Excel, Outlook

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• Paid time off (sick/vacation)
• Paid Parental Leave
• Paid holidays
• Floating holidays
• 401k retirement plan (with company match and profit-sharing)
• Discounted Employee Stock Purchase Plan

Compensation

• USD 20 - 27 per hour

Location and Work Arrangement

• Location: Shiremanstown, PA 17011 (onsite)
• Work arrangement: In person
• Ability to commute: Shiremanstown, PA 17011 (Required)