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Robert Half

Help Desk Analyst

Robert Half
San Diego, CA $25 - $28/hr Contract Posted 1d ago
Active Directory Application Support Desktop Support End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) It Service Management IT Services macOS Onsite Operating Systems Technical Support Windows
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Job Description

This contract Help Desk Analyst position supports daily technology operations for a university environment in San Diego, CA. The role focuses on hands-on desktop and laptop assistance, device deployment, and application troubleshooting for end users across campus.

Onsite Location and Employment Type

Location: San Diego, CA (onsite)
Job type: Contract
Pay: USD 25 - 28 per hour

Role Responsibilities

  • Provide front-line technical support to university staff and end users, resolving desktop and laptop issues in a timely manner.
  • Prepare, configure, and deploy Mac and Windows computers for new hires and current team members.
  • Support onboarding activities by setting up devices, accounts, and key productivity tools ahead of start dates.
  • Troubleshoot and maintain applications, including Microsoft Office, Google Workspace, and selected Adobe software, with tools used for audio and video editing.
  • Manage user accounts, permissions, and access-related tasks within Active Directory.
  • Process a continuous volume of help desk service requests each day, documenting work and keeping ticket status current in the help desk platform.
  • Provide desk-side support for hardware, software, and basic connectivity issues throughout the campus environment.
  • Assist with workstation lifecycle tasks such as reimaging, replacements, updates, and general maintenance.

Required Qualifications

  • Hands-on experience in help desk or desktop support within a detail-oriented environment.
  • Working knowledge of Windows and macOS laptop setup, configuration, and troubleshooting.
  • Familiarity with Active Directory for user account and access support.
  • Ability to deploy computers and prepare systems for user onboarding.
  • Practical experience supporting Microsoft Office and Google Workspace applications.
  • Exposure to Adobe applications, especially software used for video or audio editing, is preferred.
  • Strong organizational skills to manage multiple tickets each day.
  • Clear communication skills and a customer-focused approach to technical support.

Technology Stack

  • Microsoft Office
  • Google Workspace
  • Adobe software
  • Active Directory
  • Windows
  • macOS
  • Help desk platform

Benefits

  • Medical, vision, dental, and life and disability insurance (available to contract/temporary professionals).
  • 401(k) plan enrollment eligibility for hired contract/temporary professionals.

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