Help Desk Analyst

This contract Help Desk Analyst position supports daily technology operations for a university environment in San Diego, CA. The role focuses on hands-on desktop and laptop assistance, device deployment, and application troubleshooting for end users across campus.

Onsite Location and Employment Type

Location: San Diego, CA (onsite)
Job type: Contract
Pay: USD 25 - 28 per hour

Role Responsibilities

• Provide front-line technical support to university staff and end users, resolving desktop and laptop issues in a timely manner.
• Prepare, configure, and deploy Mac and Windows computers for new hires and current team members.
• Support onboarding activities by setting up devices, accounts, and key productivity tools ahead of start dates.
• Troubleshoot and maintain applications, including Microsoft Office, Google Workspace, and selected Adobe software, with tools used for audio and video editing.
• Manage user accounts, permissions, and access-related tasks within Active Directory.
• Process a continuous volume of help desk service requests each day, documenting work and keeping ticket status current in the help desk platform.
• Provide desk-side support for hardware, software, and basic connectivity issues throughout the campus environment.
• Assist with workstation lifecycle tasks such as reimaging, replacements, updates, and general maintenance.

Required Qualifications

• Hands-on experience in help desk or desktop support within a detail-oriented environment.
• Working knowledge of Windows and macOS laptop setup, configuration, and troubleshooting.
• Familiarity with Active Directory for user account and access support.
• Ability to deploy computers and prepare systems for user onboarding.
• Practical experience supporting Microsoft Office and Google Workspace applications.
• Exposure to Adobe applications, especially software used for video or audio editing, is preferred.
• Strong organizational skills to manage multiple tickets each day.
• Clear communication skills and a customer-focused approach to technical support.

Technology Stack

• Microsoft Office
• Google Workspace
• Adobe software
• Active Directory
• Windows
• macOS
• Help desk platform

Benefits

• Medical, vision, dental, and life and disability insurance (available to contract/temporary professionals).
• 401(k) plan enrollment eligibility for hired contract/temporary professionals.