SAY San Diego seeks a part-time Help Desk Technician to support onsite and out-stationed help desk needs across San Diego.

Troubleshoot desktop, laptops, tablets, and printers for SAY San Diego staff
Travel to out-stationed school and program sites to resolve equipment, connectivity, and user issues that cannot be handled remotely
Receive, log, and prioritize help desk requests submitted by phone, email, and in person
Guide users in accessing MS SharePoint, OneDrive, and other utilities
Maintain the IT asset inventory, including asset tagging and recording assignments, returns, locations, and device condition across offices and out-stationed sites
Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal by wiping or destroying data per HIPAA and agency data-security requirements
Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment
Provide on-site audio/visual support for organizational meetings and events
Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, Microsoft Intune enrollment, and connectivity troubleshooting at school and program sites
Build and maintain relationships with school-site IT personnel

6 to 12 months Level 1 help desk experience preferred
Familiarity with Windows 11, Microsoft 365, and setting up iPhones, iPads, and Apple IDs
Experience working with school systems is highly desirable
Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes
Ability to lift 50 lbs. unassisted
Solid communication and interpersonal skills with a customer service-oriented approach
Teachable and able to learn new tasks quickly and thoroughly
Responsive and reliable with changing priorities
Ability to work well with a broad range of diverse, cultural, and socio-economic populations and backgrounds

Location: San Diego, CA (onsite)

Help Desk Technician

Job Description