Help Desk/Desktop Support Analyst

From a benefits perspective, this on site contract role offers a solid package in a higher education setting in Madison, WI. You will receive a competitive hourly rate of USD 19 and access to a comprehensive benefits lineup that includes medical, vision, dental, life, disability insurance, and a 401(k) plan. The position provides stable on site duties five days a week, with hands on work supporting staff and users, workstation setup, device updates, and structured ticketing to guide daily IT troubleshooting.

Responsibilities

• Deliver on site desktop and help desk support for staff and users in Madison, resolving technical issues promptly with careful attention to detail.
• Install, connect, and configure monitors, Lenovo all in one systems, and Dell desktop computers for daily operations.
• Execute routine device updates, including software installations, system patches, and operating system maintenance across supported workstations.
• Update user and computer accounts in Active Directory, including device renaming and maintaining accurate system records.
• Route and organize cabling under desks and workstations to keep hardware setups clean, functional, and reliable.
• Troubleshoot Windows based desktop issues involving hardware, software, and peripheral connectivity.
• Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating status as needed.
• Assist with physical workstation moves, equipment handling, and other support tasks that involve lifting and transporting desktop hardware.
• Verify that newly deployed or updated devices function properly and meet operational standards before handing off to end users.
• Bring at least 1 year of experience in desktop support, help desk support, or a similar technical role to the team.

Requirements

• At least 1 year of experience in desktop support, help desk support, or a similar technical support role.
• Working knowledge of Active Directory, including basic device or account administration tasks.
• Experience supporting Microsoft Windows environments, including Windows 10.
• Ability to perform basic troubleshooting for desktop hardware, software, and workstation-related issues.
• Familiarity with handling service desk tickets and maintaining accurate support documentation.
• Experience working with PC workstations, including setup, connectivity, and peripheral support.
• Ability to lift and move computer equipment, monitors, and related hardware as part of daily responsibilities.

Technologies

• Active Directory
• Microsoft Windows
• Windows 10

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan