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MANTECH

Help Desk Specialist

MANTECH
Nellis AFB, NV Full time Posted 5d ago
Active Directory Application Support Customer Support Email Support End User Support Hardware Support Help Desk Support Identity and Access Management Incident Management Information Technology (IT) IT Operations IT Services Phone Support Specialist Technical Support Windows
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Job Description

MANTECH is seeking a Help Desk Specialist to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract, supporting the Air Force/Space team at Nellis AFB, NV in an onsite environment. The role is focused on providing reliable technical support across client systems, networks, and user operations.

What you will do

  • Use analytical techniques and established procedures to support clients, systems, and networks.
  • Consult with users to determine hardware, software, and overall system functionality.
  • Identify, prioritize, and resolve reported issues, including tasks such as creating network user accounts and configuring email.
  • Answer user calls, determine the appropriate level of support, and route or escalate requests to the correct support tier (for example, Tier 2 and Tier 3).
  • Support account management, enterprise resources applications, server administration, networking, and application-related issues.
  • Troubleshoot and resolve software, hardware, and communications problems for supported computer workstation systems and applications.
  • Perform security patching, document corrective actions, collect system audits, and continuously monitor systems, networks, and user operations.
  • Assist with installation and testing of hardware and software.

Key qualifications

  • High School Diploma
  • 2+ years of direct or related experience
  • Active / valid DoD 8140 IAT-II certification
  • Demonstrated experience serving as a full-service IT support team member in a Windows AD environment
  • Experience working within an IT support team and contributing to daily support activities
  • Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations

Technologies

  • Windows AD
  • Email

Security clearance

  • Must have a current/active TS/SCI
  • Willingness to submit to a polygraph

Physical requirements

  • Ability to remain in a stationary position for 50% of the time
  • Occasional movement within the office to access file cabinets, office machinery, and to communicate with coworkers, management, and customers via email, phone, or virtual communication, which may include delivering presentations
  • Ability to regularly lift up to 50 lbs

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