Help Desk Specialist

MANTECH is seeking a Help Desk Specialist to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract, supporting the Air Force/Space team at Nellis AFB, NV in an onsite environment. The role is focused on providing reliable technical support across client systems, networks, and user operations.

What you will do

• Use analytical techniques and established procedures to support clients, systems, and networks.
• Consult with users to determine hardware, software, and overall system functionality.
• Identify, prioritize, and resolve reported issues, including tasks such as creating network user accounts and configuring email.
• Answer user calls, determine the appropriate level of support, and route or escalate requests to the correct support tier (for example, Tier 2 and Tier 3).
• Support account management, enterprise resources applications, server administration, networking, and application-related issues.
• Troubleshoot and resolve software, hardware, and communications problems for supported computer workstation systems and applications.
• Perform security patching, document corrective actions, collect system audits, and continuously monitor systems, networks, and user operations.
• Assist with installation and testing of hardware and software.

Key qualifications

• High School Diploma
• 2+ years of direct or related experience
• Active / valid DoD 8140 IAT-II certification
• Demonstrated experience serving as a full-service IT support team member in a Windows AD environment
• Experience working within an IT support team and contributing to daily support activities
• Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations

Technologies

• Windows AD
• Email

Security clearance

• Must have a current/active TS/SCI
• Willingness to submit to a polygraph

Physical requirements

• Ability to remain in a stationary position for 50% of the time
• Occasional movement within the office to access file cabinets, office machinery, and to communicate with coworkers, management, and customers via email, phone, or virtual communication, which may include delivering presentations
• Ability to regularly lift up to 50 lbs