Help Desk Specialist

ARCTEC Alaska is seeking a Help Desk Specialist to support customers at JBER, AK onsite. In this role, you will operate and maintain the Alaska Radar System (ARS) Information Management System (IMS) while providing help desk support for inquiries, account management, updates, and IT troubleshooting.

What you’ll do

• Report to the Operations Manager and provide help desk support for customer inquiries and problem resolution.
• Provide limited support with custom applications and help deliver solutions to presented customer issues.
• Manage user accounts in Active Directory.
• Apply software updates as needed.
• Repair IT hardware, including laptops, PCs, printers, and similar equipment.
• Perform IT equipment inventory and maintain the IT equipment database.
• Maintain familiarity with desktop hardware, operating system software, and applications used in daily support.
• Stay current with ARCTEC Alaska publications, policies, procedures, and the applicable systems and equipment tied to the job responsibilities.
• Make available complete and current application and system user documentation to system users when available.
• Complete administrative duties and keep assigned workplace, materials, and equipment safe, secure, and neatly maintained.
• Work cooperatively with customers, third-party representatives, and Company personnel as required.
• Perform other applicable duties as assigned.

Required qualifications

• Must be a US citizen or US national and be able to obtain and maintain a SECRET security clearance.
• Must be able to obtain and maintain a current Common Access Card (CAC).
• High School Diploma.
• Two (2) years of experience supporting IT customers in a Microsoft environment.
• Detailed knowledge of computer applications including MS Word, MS Excel, and MS Outlook.
• Demonstrated problem-solving and interpersonal skills for cooperative interaction with coworkers and customer representatives.
• Positive, professional customer service attitude and the ability to represent the Company in contract-related matters to the Government.
• Ability to speak, read, and write English proficiently enough to complete employment duties.
• Strong organizational skills and the ability to work independently.
• Valid Driver’s License with an acceptable driving record.
• Current biannual CPR and First Aide Certification with AED.
• Ability to lift, move, and unpack computer (workstation), printer-, and electronic-related equipment, as well as lifting and moving furniture.
• Ability to perform administrative duties and maintain assigned workplace, materials, and equipment in a safe, secure, and neat condition.
• Ability to travel in small aircraft and be prepared to remain overnight in small villages in substandard accommodations.

Technologies

• Microsoft environment
• MS Word
• MS Excel
• MS Outlook
• Active Directory
• Common Access Card (CAC)
• SECRET security clearance
• AED

Schedule, pay, and location

• Location: JBER, AK (onsite)
• Pay: $34.48 per hour (USD 34 - 34 hourly)
• Expected hours: 40.0 per week
• Work location type: In person

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Retirement plan

Physical requirements

• Balancing, bending, kneeling, squatting, reaching, sitting, standing, walking, and climbing steep stairs.
• Pushing, pulling, lifting heavy objects, grasping, and communicating in person, by phone, or through written correspondence.
• Hearing and seeing.
• Certain duties may require repetitive motions.
• Noise level in the operating environment may require hearing protection.

Collective bargaining coverage

This position is covered under the Collective Bargaining Agreement (CBA) between the International Brotherhood of Teamsters Local 959 and ARCTEC Alaska J/V as it relates to wages, benefits, hours, and working conditions.

How to apply

• Submit a current resume and an ARCTEC application to [email protected].
• The ARCTEC application can be found at www.arctecalaska.com.