Alaska

Support Jobs in Alaska

23 jobs found

Include remote jobs

Today

Help Desk Specialist

ARCTEC Alaska Alaska

Alaska

Today

$34 - $34/hr Full time Application Support Computer Skills Customer Service

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Job Description

ARCTEC Alaska is seeking a Help Desk Specialist to support customers at JBER, AK onsite. In this role, you will operate and maintain the Alaska Radar System (ARS) Information Management System (IMS) while providing help desk support for inquiries, account management, updates, and IT troubleshooting.

What you’ll do

Report to the Operations Manager and provide help desk support for customer inquiries and problem resolution.
Provide limited support with custom applications and help deliver solutions to presented customer issues.
Manage user accounts in Active Directory.
Apply software updates as needed.
Repair IT hardware, including laptops, PCs, printers, and similar equipment.
Perform IT equipment inventory and maintain the IT equipment database.
Maintain familiarity with desktop hardware, operating system software, and applications used in daily support.
Stay current with ARCTEC Alaska publications, policies, procedures, and the applicable systems and equipment tied to the job responsibilities.
Make available complete and current application and system user documentation to system users when available.
Complete administrative duties and keep assigned workplace, materials, and equipment safe, secure, and neatly maintained.
Work cooperatively with customers, third-party representatives, and Company personnel as required.
Perform other applicable duties as assigned.

Required qualifications

Must be a US citizen or US national and be able to obtain and maintain a SECRET security clearance.
Must be able to obtain and maintain a current Common Access Card (CAC).
High School Diploma.
Two (2) years of experience supporting IT customers in a Microsoft environment.
Detailed knowledge of computer applications including MS Word, MS Excel, and MS Outlook.
Demonstrated problem-solving and interpersonal skills for cooperative interaction with coworkers and customer representatives.
Positive, professional customer service attitude and the ability to represent the Company in contract-related matters to the Government.
Ability to speak, read, and write English proficiently enough to complete employment duties.
Strong organizational skills and the ability to work independently.
Valid Driver’s License with an acceptable driving record.
Current biannual CPR and First Aide Certification with AED.
Ability to lift, move, and unpack computer (workstation), printer-, and electronic-related equipment, as well as lifting and moving furniture.
Ability to perform administrative duties and maintain assigned workplace, materials, and equipment in a safe, secure, and neat condition.
Ability to travel in small aircraft and be prepared to remain overnight in small villages in substandard accommodations.

Technologies

Microsoft environment
MS Word
MS Excel
MS Outlook
Active Directory
Common Access Card (CAC)
SECRET security clearance
AED

Schedule, pay, and location

Location: JBER, AK (onsite)
Pay: $34.48 per hour (USD 34 - 34 hourly)
Expected hours: 40.0 per week
Work location type: In person

Benefits

401(k)
Dental insurance
Employee assistance program
Retirement plan

Physical requirements

Balancing, bending, kneeling, squatting, reaching, sitting, standing, walking, and climbing steep stairs.
Pushing, pulling, lifting heavy objects, grasping, and communicating in person, by phone, or through written correspondence.
Hearing and seeing.
Certain duties may require repetitive motions.
Noise level in the operating environment may require hearing protection.

Collective bargaining coverage

This position is covered under the Collective Bargaining Agreement (CBA) between the International Brotherhood of Teamsters Local 959 and ARCTEC Alaska J/V as it relates to wages, benefits, hours, and working conditions.

How to apply

Submit a current resume and an ARCTEC application to human_resources@arctecalaska.com.
The ARCTEC application can be found at www.arctecalaska.com.

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4d ago

Desktop Support Technician II

A3 Solutions, Inc. Ketchikan, AK

Ketchikan, AK

4d ago

$21 - $22/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Support end users and keep enterprise desktops running smoothly through Windows, Office, and desktop and network troubleshooting.

Responsibilities

Provide Windows OS and Microsoft Office Suite support for end users in an enterprise environment
Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals
Support desktop and network needs as part of enterprise IT support
Set up, configure, and add workstation hardware
Assist Corporate Desk Side Support technicians with large IMAC activities
Document, maintain, upgrade, and/or replace hardware and software systems
Support and maintain user account information, including rights, security, and systems groups
Train employees and help identify, analyze, and repair product failures
Order and replace parts as needed
Determine and recommend which products or services best meet customer needs
Perform imaging and image recovery tasks
Complete break/fix repairs for desktops and laptops
Install and re-install software packages and updates
Support WiFi and VPN connections and troubleshoot wireless device issues
Provide great customer service while working directly with users

Requirements

Preferred industry certifications: CompTIA; Microsoft; Cisco; DELL; and related credentials

Technologies

Windows OS
Microsoft Office Suite
WiFi
VPN

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Job type: Full-time
Pay: $21.00 - $22.00 per hour
Work location: In person
Location: Ketchikan, AK (onsite)

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4d ago

Desktop Support Representative II

Calista Brice LLC Fairbanks, AK

Fairbanks, AK

4d ago

Full time Application Support Azure Ad / Entra Id Citrix

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Job Description

Calista Brice LLC is hiring an onsite Desktop Support Representative II in Fairbanks, Alaska. In this intermediate-level role, you will troubleshoot, resolve, maintain, and administer desktop systems and endpoint technologies, supporting day-to-day IT services across hardware, software, and user access.

Responsibilities

Provide intermediate-level technical troubleshooting, repair, upgrades, configuration, and maintenance for desktop systems via phone, remote access, and on-site support.
Independently diagnose and resolve advanced hardware, software, operating system, connectivity, and endpoint issues beyond routine first-level support.
Investigate recurring or complex issues, identify root causes, and recommend improvements to systems, applications, configurations, or processes to help prevent future incidents.
Manage and track assigned service requests and incidents to support timely resolution and accurate documentation within established service expectations.
Create, update, and maintain IT documentation including procedures, technical guides, knowledge articles, and support records.
Configure, deploy, maintain, and support desktop computers, laptops, tablets, smartphones, printers, scanners, peripherals, and other endpoint technology.
Create, modify, and remove user accounts and computer objects in Active Directory, including support for account synchronization for hybrid users.
Create, modify, and remove user and group objects in Active Directory and apply appropriate email aliases and access-related configurations.
Manage Exchange distribution groups and mailboxes, including adding, modifying, and removing users and configurations as authorized.
Support Microsoft Entra ID authentication administration for authorized non-administrative users, including viewing, setting, and resetting authentication method information.
Maintain and administer technology assets and inventory records, including creating or modifying asset information in ITAM.
Administer authorized user and device changes within VoIP phone systems.
Administer authorized access and user/device functions within Apple Business Manager.
Manage authorized Adobe license assignments and changes through the Adobe management portal.
Assist with evaluating and selecting appropriate hardware and software solutions based on user and business requirements.
Provide technical guidance, training, and knowledge sharing to end users and less-experienced support staff as needed.
Communicate professionally about service status, technical issues, recurring problems, recommended solutions, and expected resolution timelines.
Participate in IT projects, system upgrades, deployments, testing, and process improvement initiatives as assigned.
Work with a constant state of alertness and in a safe manner.
Travel to company or client locations as needed to provide on-site technical support.
Perform other duties as directed.

Requirements

High School Diploma or GED required.
Experience using Microsoft Office Suite and project or IT service management software required.
Valid state driver’s license and qualified to operate a vehicle under the conditions of the Company’s Driving Policy.
Ability to pass drug, driving, and background screenings.

Technologies

Microsoft Office Suite
Active Directory
Microsoft Entra ID
Exchange
Microsoft 365
Endpoint technologies
Microsoft Remote Desktop
Citrix
ShareFile
LMIR
TCP/IP
VoIP phone systems
Apple Business Manager
Adobe management portal
ITAM
Adobe
VoIP

Benefits

Competitive wages and bonus programs
Annual performance reviews with recommendations on training
Mentorship Program
Tuition reimbursement
Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from and low employee premiums
FSA health care and/or dependent care/HSA with HDHP
Dental and Vision Insurance
Employee Assistance Program for you and your family
Company paid Life Insurance, AD&D, LTD
Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance
Paid time off is based on an employee working 2080 regular hours per year (40 hours per week), with potential increases per years of service in eligible status
401(K) match at $0.50 on the dollar up to 6% of your contribution

Working Environment

Primarily performed in a professional office environment using standard office and IT equipment including computers, phones, printers, and scanners.
Work may also occur at company locations and client sites to provide on-site technical support, deploy or maintain equipment, and troubleshoot technology issues.
Work may require being in areas where construction, equipment, or other operational activities are occurring.
May involve extended periods of computer use, frequent movement between work areas or locations, and handling or transporting IT equipment and devices.

Application

Please visit www.calistabrabrice.com/open-positions and use the Company tab to filter by subsidiary company. For questions or assistance with applicant accommodation, contact recruitment@calistabrabrice.com. For the full job description including physical and environmental demands, reach out at the same email address.

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9d ago

IT Support - Tier 2 (Field)

VBM Technology Management Partners Wasilla, AK

Wasilla, AK

9d ago

$20 - $25/hr Full time End User Support Field Support Hardware Support

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Job Description

VBM Technology Management Partners is seeking an IT Support Technician (Tier 2, Field) to deliver backline technical assistance to clients in Wasilla, Alaska. In this onsite role, you will troubleshoot hardware, software, and networking problems using a mix of remote tools and on-site visits, while keeping client communication clear and timely.

You will handle client requests through phone, email, onsite visits, and the MSP ticketing or knowledge base system. The position focuses on diagnosing issues, documenting resolutions, and collaborating with senior support staff when cases require escalation.

What you will do

Provide backline technical support to clients via phone, email, on-site visits, or a ticketing system.
Respond promptly to client inquiries, troubleshoot technical issues, and resolve problems to support client satisfaction.
Diagnose and resolve hardware, software, and network issues across client IT environments, including desktops, laptops, printers, servers, and networking equipment.
Use remote support tools to troubleshoot and resolve issues remotely, providing clear instructions to help clients address problems independently when possible.
Maintain accurate records of client interactions, technical issues, and solutions in the MSP ticketing system or knowledge base, including troubleshooting steps and outcomes.
Communicate technical updates effectively, including support ticket status, planned maintenance activity, and recommendations to improve IT systems.
Collaborate with support team members, including senior technicians and engineers, to escalate complex issues and apply collective expertise.
Travel to client sites as needed to complete onsite support, perform hardware installations or upgrades, and address complex issues that cannot be resolved remotely.

What you bring

High school diploma or GED required.
Minimum of 3 years of IT industry experience.
CompTIA A+ Certification required (current or otherwise).
CompTIA Net+ Certification preferred (current or otherwise).
MCSE/MCITP Certification preferred (current or otherwise).
Skills supporting desktop operating systems and workstation peripherals.
Server operating system skills.
Networking skills.
Advanced overall troubleshooting skills.
Valid driver’s license and clean driving record.
Ability to lift up to 50 lbs and perform field service tasks.

Schedule and pay

Full-Time, Non-Exempt, Hourly
Typical schedule: 40 hours per week, Monday through Friday, 8:00am to 5:00pm.
Occasional support may be required outside regular business hours for urgent technical issues or time-sensitive projects, with advance notice when possible.
Pay range: $20.00 to $25.00 per hour.

Location and work type

Wasilla, AK 99654 (Required)
Work location: In person
Ability to relocate: Wasilla, AK 99654 (Preferred)

Benefits

Health Insurance
Vision Insurance
Health Savings Account (HSA)
Employee Stock Ownership Program (ESOP)
401K
Personal Time Off (PTO)
Paid Holidays
Employee Discounts
Technical Training
Professional development assistance
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Retirement plan

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12d ago

IT Help Desk Technician

Applied Microsystems, Inc Anchorage, AK

Anchorage, AK

12d ago

Full time Application Support Customer Support End User Support

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Job Description

Applied Microsystems, Inc. is an Anchorage-based managed service provider expanding its onsite support team. This role brings variety and real-world impact across Anchorage and rural Alaska, with access to the latest IT technologies while working in a fast-paced, client-focused environment.

As an Onsite Service Desk Technician, you will support end users at their locations and help keep teams productive by resolving day-to-day software and identity issues, installing and troubleshooting onsite hardware, and assisting with network and server setup. The position is in person in the Anchorage area.

What you’ll do

Support users with password and MFA issues
Troubleshoot problems in Outlook and Teams for end users
Provide hardware and printer support on site
Handle onboarding and offboarding tasks and related device setup
Install and troubleshoot onsite equipment, including server and network components
Perform physical setup such as racking servers and switches
Mount access points
Run and terminate cable for network installations
Address basic connectivity troubleshooting

What you bring

A patient, professional, user-focused approach, including when users are frustrated or environments are busy
The ability to obtain an airport SIDA badge, including an FBI fingerprint background check and TSA security threat assessment
Willingness to travel occasionally to rural Alaska communities, which may include small-aircraft flights and overnight stays
Residence in the Anchorage metro area
A driver’s license and reliable transportation
The ability to lift 50 lbs, work in racks and drop ceilings, and work in cold, wet, or loud environments using PPE
Availability for early starts, after-hours work, and the on-call rotation

Tools you’ll work with

Outlook, Teams
MFA, Windows
M365

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Nice to have

Help desk or field tech experience
Windows and M365 familiarity
A+
Prior SIDA badge

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20d ago

Desktop Support Engineer

prosource.it- Americas Prudhoe Bay, AK

Prudhoe Bay, AK

20d ago

$65k - $80k/yr Full time Desktop Support End User Support Hardware Support

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Job Description

The IT Desktop Support Engineer role provides on-site L1 and L2 support for end users on the North Slope in Alaska, supporting a major oil and gas company. The position operates on a 2 weeks on, 2 weeks off rotation and includes company-funded travel and onsite provisions.

Location and Work Schedule

Location: Prudhoe Bay, AK (onsite) on the North Slope, Alaska
Rotation: 2 weeks on and 2 weeks off
Hours: 12 hours per day for 14 days straight

Compensation and Engagement

Engagement: W2 hourly
Salary range: USD 65,000 - 80,000 per year
Hourly rate: $26 - $32 per hour depending on experience
Overtime: Overtime is also paid
Start date: ASAP

Role Summary

This Desktop Support Engineer supports users on the North Slope in Alaska and performs L1 and L2 desktop support activities. The schedule includes company-funded travel, accommodation, and food during facility work periods.

Key Responsibilities

Diagnose and resolve IT incidents (including printer-related issues, connectivity, software-related issues, and operating system issues)
Install peripheral components
Support AV/VC configuration and troubleshoot related problems
Install software packages and perform minor remediation as needed
Escalate issues to the appropriate party when required
Maintain ownership of issues through to resolution

Required Qualifications

Effective communication with customers in person and over the phone
Empathy and patience to understand and resolve customer problems
Customer service as a key component of success
Critical thinking and strong problem-solving abilities
Ability to work a rotation schedule (2 weeks on, 2 weeks off) and handle 12-hour days
Willingness to travel; flight is required to reach the North Slope via Anchorage
Experience: 1-5+ years of IT Desktop Support experience
Education: BSc in Computer Science or relevant field
Strong communication skills and high customer focus
Highly motivated, self-reliant problem solver
Enthusiastic with a questioning and challenging attitude
Ability to make rational decisions under pressure
Proven ability to work within a team

Benefits

Medical
Dental
Vision
Long term disability
Short term disability
401k contribution
Paid holidays
PTO

Company-Funded Travel and Onsite Provisions

Air travel to and from the North Slope (via Anchorage)
Accommodation while working on the facility
Food while working on the facility

Work Authorization Requirement (US)

Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.

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24d ago

Help Desk Representative

Calista Brice Fairbanks, AK

Fairbanks, AK

24d ago

Full time Active Directory End User Support Hardware Support

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Job Description

The Help Desk Representative at Calista Brice provides first-level technical support to end-users across the organization in a fast-paced, customer service-oriented office environment. This onsite, entry-level role focuses on troubleshooting everyday hardware, software, and network issues while helping employees with common Microsoft Office applications and maintaining accurate request documentation in ticketing software.

Working with the IT team, you will serve as a primary point of contact for employees through phone, email, or in person, responding professionally and keeping requests organized from intake through resolution and escalation when needed.

Key Responsibilities

Deliver first-level technical support to employees via phone, email, or in person.
Troubleshoot basic hardware, software, and network issues.
Support users with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Log, track, and document help desk requests and resolutions in ticketing software.
Escalate complex issues to higher-level IT staff as needed.
Assist with user account setup, password resets, and basic system access needs.
Maintain excellent customer service and a professional demeanor in all interactions.
Support IT-related administrative tasks as assigned.
Work with a constant state of alertness and follow safe work practices.
Perform other duties as directed.

Minimum Qualifications & Preferred Experience

High School Diploma or equivalent required.
No prior experience required; 3 to 6 months of relevant Help Desk, IT Support, or Customer Service experience preferred.
Microsoft Office coursework or certification (e.g., Word, Excel, Outlook) preferred.
Basic understanding of computer systems, mobile devices, and other tech tools preferred.
Experience or familiarity with help desk ticketing systems (e.g., Zendesk, ServiceNow, or similar) preferred.
An interest in pursuing a career in IT support or systems administration is preferred.

Knowledge, Skills, and Abilities

Basic understanding of Microsoft Office applications (Word, Excel, Outlook, PowerPoint), including common troubleshooting steps.
Familiarity with Windows operating systems and basic navigation.
Awareness of basic IT concepts including file management, network connectivity, and user permissions.
Understanding of customer service principles and best practices.
Introductory knowledge of help desk ticketing systems and workflow.
Strong verbal and written communication skills to explain technical concepts to non-technical users.
Basic troubleshooting and problem-solving skills for software, hardware, and connectivity issues.
Data entry and documentation skills using ticketing or case management systems.
Time management and organizational skills to prioritize multiple support requests.
Active listening and interpersonal skills to assess user needs quickly and accurately.
Ability to remain calm and professional under pressure or when users are frustrated.
Ability to follow instructions, procedures, and protocols accurately and consistently.
Ability to learn and adapt to new technologies and systems quickly.
Ability to work independently and collaboratively within a team.
Ability to maintain confidentiality and handle sensitive information appropriately.
Basic knowledge of Active Directory, including user account management, password resets, group membership, and common directory functions related to end-user support.
Ability to pass drug and background screening.

Technologies Used

Microsoft Office (Word, Excel, Outlook, PowerPoint)
Windows operating systems
Ticketing software
Active Directory

Work Location

Fairbanks, AK (onsite).

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Work Environment

Fast-paced, multi-tasking, customer service-oriented office environment requiring efficient and effective performance.
Adaptability regarding schedule and task changes to accommodate changing priorities.
For the full job description including physical and environmental demands, contact recruitment@calistabrice.com.

Equal Opportunity & Reasonable Accommodation

Calista Brice’s policy is to select, place, train, and promote the most qualified individuals based on relevant factors such as work quality, attitude, and experience, and provide equal employment opportunity in compliance with applicable laws.
Reasonable accommodations are provided to qualified individuals with physical or mental disabilities according to applicable state and federal laws.

Preference Statement

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created under the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).